ZipRecruiter

Log In

1

Insurance Claims Processor Jobs in Phoenix, AZ (NOW HIRING)

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

USAA

Inside Senior Property Claims Adjuster

Phoenix, AZ · On-site +1

Investigate claim damages by conducting research from various sources, including the insured, third ... Maintain accurate, thorough, and current claim file documentation throughout the claims process.

AlphaStaffHCM

Senior Auto Claims Adjuster

Phoenix, AZ · Hybrid

$56/hr

As a dedicated Senior Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against policyholders to include the end-to-end claims process and settling claims in ...

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · On-site

$50K - $65K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$49K - $64K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

USAA Careers

Claims Auto Adjuster - Non Injury

Phoenix, AZ · Hybrid

$49K - $64K/yr

Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling ...

previous page

Showing results 41-60

All JobsInsurance Claims Processor JobsInsurance Claims Processor Jobs in Phoenix, AZ

Insurance Claims Processor information

See Phoenix, AZ salary details

$11

$22

$33

How much do insurance claims processor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for insurance claims processor in Phoenix, AZ is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.29 per hour, depending on experience, location, and employer.

What does an insurance claims processor do?

An Insurance Claims Processor reviews and handles insurance claims submitted by policyholders. Their primary responsibilities include verifying information, ensuring all necessary documentation is provided, and assessing claims for accuracy and compliance with policy guidelines. They communicate with policyholders, adjusters, and healthcare providers to gather additional information if needed, and determine how much the insurance company should pay out. The role is essential for ensuring claims are processed efficiently and fairly, maintaining customer satisfaction, and preventing fraud.

What are the key skills and qualifications needed to thrive as an insurance claims processor, and why are they important?

To thrive as an Insurance Claims Processor, you need strong attention to detail, knowledge of insurance policies and regulations, and typically a high school diploma or equivalent. Familiarity with claims management software, electronic databases, and sometimes certifications like the Associate in Claims (AIC) are common requirements. Excellent organizational skills, clear communication, and problem-solving abilities help you stand out in this role. These skills ensure accurate claim processing, effective customer service, and compliance with industry standards.

What are some common challenges faced by insurance claims processors, and how can they be managed effectively?

Insurance Claims Processors often encounter challenges such as managing high volumes of claims, navigating complex policy details, and meeting strict deadlines. Staying organized and detail-oriented is key to ensuring accuracy and timely processing. Effective communication with policyholders, adjusters, and other team members also helps resolve discrepancies quickly and improves overall workflow. Many employers provide ongoing training and support to help processors stay current on regulations and best practices, which can further ease these challenges.

What is the difference between Insurance Claims Processor vs Insurance Claims Adjuster?

AspectInsurance Claims ProcessorInsurance Claims Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires a high school diploma; often holds certifications such as AIC or CPCU
Work EnvironmentOffice setting, processing claims dataField and office work, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusProcessing and data entry of claimsInvestigating, evaluating, and settling claims

While both roles are essential in the insurance industry, Claims Processors focus on handling claim data and documentation, whereas Claims Adjusters investigate and determine claim validity and settlement amounts. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or relevant certifications. Experience with computer software, attention to detail, and strong organizational skills are important, and familiarity with insurance policies and claims processing systems can improve job prospects.

Is an insurance claims processor job in demand?

The demand for insurance claims processors remains steady due to the ongoing need for claims management in the insurance industry. Employment is expected to grow at a rate similar to the average for all occupations, with opportunities increasing as insurance companies seek skilled workers familiar with claims processing software and regulations.

Is claims processing a stressful job?

Claims processing as an insurance claims processor can be stressful due to tight deadlines, high workload, and the need for accuracy in evaluating claims. The role often requires attention to detail, communication skills, and the ability to handle sensitive information, which can contribute to job-related stress levels.

What are popular job titles related to Insurance Claims Processor jobs in Phoenix, AZ?

For Insurance Claims Processor jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processor jobs in Phoenix, AZ look for?

The top searched job categories for Insurance Claims Processor jobs in Phoenix, AZ are:

Insurance Claims Processor jobs near you
Infographic showing various Insurance Claims Processor job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $46,132 per year, or $22.2 per hour.

Commercial Auto/Garage Claims Specialist

Universal Shield Insurance Group

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Universal Shield Insurance Group (and its member companies - Universal Fire & Casualty Insurance Company (www.ufcic.com) and Shield Indemnity Inc (www.shieldindemnity.com)) has an opening for an experienced Commercial Casualty Claims Adjuster. 
 
Guided by an entrepreneurial spirit, Universal Shield Insurance Group is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. Via online state-of-the-art agency portals and direct-to-consumer retail and B2B websites, we design our products intuitively and device-agnostic to accelerate competitive underwriting decisions for our partners and customers.
 
This position is an excellent opportunity to join an expanding and growing established insurance company led by experienced insurance professionals with a proven track record of success. Our insurance group is seeking an experienced Commercial auto/garage Specialist to join our team. This is a hybrid position, and the successful candidate will be required to work in the office three days per week.
Responsibilities for efficiently handling assigned auto or casualty claims:
  • Maintains claim load of litigated and non-litigated claims.
  • Investigates and verifies coverage; investigates losses by gathering all pertinent information; issues coverage determinations; and consults with in-house coverage counsel as appropriate.
  • Investigates, evaluates, and adjusts assigned claims in accordance with all company policies and procedures, with all applicable laws and regulations, and within assigned authority. May use independent adjusters to assist in claim investigations as appropriate.
  • Exercises independent decision-making with minimal to moderate supervision and direction on assigned claims, using knowledge of applicable codes, laws, standards, and regulations.
  • For litigated claims, assigns defense counsel and ensures cases are handled effectively and efficiently until final resolution through settlement or judgment. Collaborates with panel counsel on claims strategy and ensures counsel is complying with the company’s outside counsel guidelines.
  • Prepares and presents claim recommendations to upper management.
  • Investigates and identifies all sources of recovery and subrogation for assigned claims.
  • When necessary and appropriate, attends mediations, arbitrations, or trials on assigned claims.
  • Works with SIU to protect the company from false or inflated claims.

Responsibilities for accurate and complete claim files:
  • Ensures information in claim files is timely documented, accurate, current, and complete.
  • Maintains active tasks for assigned claims files, with the current plan of action.

Responsibilities for providing a high level of customer service:
  • Responds to insureds and third parties in a prompt, courteous, and professional manner.
  • Relays status of claims to insureds in a timely manner.
  • Researches and resolves problems, questions, or concerns or refers them to management as appropriate.

Responsibilities for related duties as required or assigned:
  • Attends meetings and training as necessary.
  • Keeps management and underwriting team apprised of developments and emerging trends.
  • Handles special projects and additional responsibilities as assigned.

Performance Measurements:
  • Claims are processed according to company policy, laws, and regulations. Accurate and fair judgments are made.
  • Investigations and claims are handled in a prompt, courteous, and professional manner.
  • Claim files are current and complete.
  • Accurate information is communicated to insureds in a timely manner.
  • Management is appropriately informed of activities and significant problems.

Qualifications and Requirements:
  • Bachelor’s Degree required.
  • Required insurance certifications and licenses. If not licensed, must complete licensure within 60 days of employment.
  • Minimum 5-10 years of related professional experience handling auto and casualty claims. Prior litigation management experience preferred. Understanding of general legal concepts is required. Comprehensive knowledge of insurance policies and the ability to understand complex documents is required.

Skills and Abilities:
  • Strong interpersonal and public relations skills.
  • Effective communication skills.
  • Solid analytical skills.
  • Ability to identify and understand coverage issues with good knowledge of exclusions and endorsements.
  • Good organizational, problem-solving, and prioritization skills.
  • Ability to use related office and computer equipment and administrative claims systems with training.

Universal Shield Insurance Group offers an industry-competitive benefits package, including health insurance with a company-contributed HSA, dental insurance, vision coverage, short term disability insurance, long term disability insurance, AD&D insurance, Employee Assistance Program (EAP), and other lifestyle and family-friendly and work/life balance benefits. We also offer a company-matched 401K, unlimited PTO for exempt employees, and other ancillary workforce benefits. Applicants selected for interviews will receive more information on our full company benefit program.
Universal Shield Insurance Group (and its member companies - Universal Fire & Casualty Insurance Company and Shield Indemnity, Inc.) is an equal opportunity employer. Discrimination of any kind, including on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy or on any basis prohibited by federal, state or local law is not tolerated at Universal Shield Insurance Group.