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Insurance Claims Processor Jobs in Houston, TX (NOW HIRING)

Warranty Claims Specialist The Warranty Claims Specialist administers product warranty claims from ... process. * Maintain accurate and complete electronic claim files, status notes, financial ...

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Insurance Claims Processor information

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How much do insurance claims processor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for insurance claims processor in Houston, TX is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.33 per hour, depending on experience, location, and employer.

Is claims processing a stressful job?

Claims processing as an insurance claims processor can be stressful due to tight deadlines, high workload, and the need for accuracy in evaluating claims. The role often requires attention to detail, communication skills, and the ability to handle sensitive information, which can contribute to job-related stress levels.

What does an insurance claims processor do?

An Insurance Claims Processor reviews and handles insurance claims submitted by policyholders. Their primary responsibilities include verifying information, ensuring all necessary documentation is provided, and assessing claims for accuracy and compliance with policy guidelines. They communicate with policyholders, adjusters, and healthcare providers to gather additional information if needed, and determine how much the insurance company should pay out. The role is essential for ensuring claims are processed efficiently and fairly, maintaining customer satisfaction, and preventing fraud.

Is an insurance claims processor job in demand?

The demand for insurance claims processors remains steady due to the ongoing need for claims management in the insurance industry. Employment is expected to grow at a moderate rate, with skills in data entry, customer service, and familiarity with claims processing software being valuable for job candidates.

What are the key skills and qualifications needed to thrive as an insurance claims processor, and why are they important?

To thrive as an Insurance Claims Processor, you need strong attention to detail, knowledge of insurance policies and regulations, and typically a high school diploma or equivalent. Familiarity with claims management software, electronic databases, and sometimes certifications like the Associate in Claims (AIC) are common requirements. Excellent organizational skills, clear communication, and problem-solving abilities help you stand out in this role. These skills ensure accurate claim processing, effective customer service, and compliance with industry standards.

What are some common challenges faced by insurance claims processors, and how can they be managed effectively?

Insurance Claims Processors often encounter challenges such as managing high volumes of claims, navigating complex policy details, and meeting strict deadlines. Staying organized and detail-oriented is key to ensuring accuracy and timely processing. Effective communication with policyholders, adjusters, and other team members also helps resolve discrepancies quickly and improves overall workflow. Many employers provide ongoing training and support to help processors stay current on regulations and best practices, which can further ease these challenges.

What is the difference between Insurance Claims Processor vs Insurance Claims Adjuster?

AspectInsurance Claims ProcessorInsurance Claims Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires a high school diploma; often holds certifications such as AIC or CPCU
Work EnvironmentOffice setting, processing claims dataField and office work, investigating claims
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusProcessing and data entry of claimsInvestigating, evaluating, and settling claims

While both roles are essential in the insurance industry, Claims Processors focus on handling claim data and documentation, whereas Claims Adjusters investigate and determine claim validity and settlement amounts. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What are popular job titles related to Insurance Claims Processor jobs in Houston, TX? For Insurance Claims Processor jobs in Houston, TX, the most frequently searched job titles are:
What cities near Houston, TX are hiring for Insurance Claims Processor jobs? Cities near Houston, TX with the most Insurance Claims Processor job openings:
Infographic showing various Insurance Claims Processor job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,369 per year, or $21.3 per hour.

Warranty Claims Specialist

ACR, Inc.

Houston, TX

$50K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Warranty Claims Specialist

The Warranty Claims Specialist administers product warranty claims from initial intake through resolution. The position reviews claim documentation, evaluates information against applicable warranties and installation requirements, coordinates technical review and inspections, communicates with customers and business partners, and prepares clear written recommendations and correspondence. This role reports to the Warranty Supervisor and works closely with Customer Experience, Technical Support, Sales, Operations, Supply Chain, Finance, and Legal.

Essential Responsibilities

  • Receive, document, acknowledge, and track residential and commercial product warranty claims.
  • Review claim submissions for completeness and request photographs, invoices, installation records, product information, samples, and other supporting documentation as needed.
  • Interpret applicable written warranties, product specifications, installation instructions, and internal procedures when evaluating claims.
  • Coordinate inspections, technical assessments, product sampling, and follow-up activity with internal technical personnel or approved third parties.
  • Analyze claim facts and prepare written claim summaries, findings, and recommendations for approval or resolution.
  • Resolve claims within established authority and escalate claims involving unusual facts, significant cost, litigation risk, safety issues, or policy exceptions.
  • Prepare clear and professional approval, settlement, replacement, request-for-information, and denial correspondence.
  • Communicate respectfully and consistently with homeowners, contractors, installers, distributors, dealers, sales representatives, and internal stakeholders throughout the claim process.
  • Maintain accurate and complete electronic claim files, status notes, financial information, aging, correspondence, and supporting documentation.
  • Track claim volume, cycle time, cost, root-cause themes, and recurring product or installation concerns; support reporting and process-improvement efforts.
  • Partner with Customer Experience, Technical Support, Sales, Operations, Supply Chain, Finance, and Legal to resolve claims and reduce avoidable customer impact.
  • Protect confidential customer and company information and comply with record-retention and document-management requirements.
  • Perform other related duties and special projects as assigned.

Required Qualifications

  • High school diploma or GED required; associate or bachelor's degree in business, construction, communications, or a related field preferred.
  • Three or more years of experience in warranty administration, claims handling, customer resolution, technical support, construction, building materials, or a related field preferred.
  • Ability to read and interpret written warranties, product information, installation instructions, technical documents, and business correspondence.
  • Strong written communication, documentation, conflict-resolution, and customer-service skills.
  • Ability to organize a high-volume caseload, establish priorities, meet deadlines, and follow matters through completion.
  • Sound judgment and the ability to evaluate information, identify inconsistencies, and recommend appropriate next steps.
  • Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint; experience with SAP, CRM, claims, or document-management systems is preferred.
  • Building-materials, construction, siding, roofing, or manufacturing experience is preferred.
  • Bilingual English/Spanish capability is a plus but not required.

Work Environment and Schedule

  • Full-time position based in the Houston corporate office.
  • Standard office environment with prolonged computer and telephone use.
  • Occasional travel to customer locations, jobsites, plants, or industry events may be required.
  • The position may require schedule flexibility during periods of increased claim volume or urgent customer matters.

Compensation and Benefits

  • The anticipated salary range is $50,000-$58,000 annually. Final compensation will be determined based on experience, qualifications, internal equity, and business considerations. Allura offers medical, dental, and vision plan options; company-paid and voluntary life and disability benefits; a 401(k) plan with employer matching contributions; paid time off; and company holidays, subject to plan and policy terms.

Equal Employment Opportunity

  • Allura is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Reasonable accommodation is available for qualified individuals with disabilities throughout the application and employment process.