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Insurance Claims Processing Jobs in British Columbia

SERVPRO of Abbotsford

Restoration Project Manager

Vancouver, BC · On-site

CA$65K - CA$80K/yr

  • Medical

  • Dental

  • PTO

Working knowledge of the insurance claims process and IICRC standards (WRT certification an asset -- we'll fund additional certifications) * Strong leadership, communication, and organization; able ...

HUB

Claims Manager

Langley, BC

CA$65K - CA$70K/yr

We are a dynamic and fast paced innovative construction insurance brokerage offering and developing ... If you require any accommodations during the hiring process, please reach out to hcw.hr ...

BFL Canada

Associate, Claims - Realty

Vancouver, BC · Hybrid

CA$52K - CA$75K/yr

  • Medical

  • Dental

  • Retirement

Corresponds/communicates with Insured regarding claims status. * Corresponds/communicates with ... Processes all opening and closing notices. * Other duties as assigned. Our ideal candidate * Strong ...

HollisWealth

Claims assistant

Vancouver, BC · Hybrid

  • PTO

Competitive benefits: Flexible group insurance, vacation, telemedicine, employee and family ... Please note that if you need help or assistance to make the recruitment process more accessible for ...

Acera Insurance

Client Advisor, Auto Insurance

Kelowna, BC · On-site

CA$45K - CA$50K/yr

Respond to emergencies and assist clients with their claims * Process transactions in EPIC, ICBC system, autolink and private insurers web portals * Complete others duties and tasks as assigned by ...

Acera Insurance

CA$48K - CA$56K/yr

Respond to emergencies and assist clients with their claims * Process transactions in EPIC, ICBC system, autolink and private insurers web portals * Complete others duties and tasks as assigned by ...

Costco Wholesale

Pharmacy Clerk Certified

Burnaby, BC

CA$21/hr

Prepares third-party insurance claims, processes invoices and makes accounting entries using computerized system. * Orders, receives, tags and stocks prescription drugs and supplies. Follows product ...

Costco Wholesale

Pharmacy Clerk Certified

Abbotsford, BC · On-site

CA$21/hr

Prepares third-party insurance claims, processes invoices and makes accounting entries using computerized system. * Orders, receives, tags and stocks prescription drugs and supplies. Follows product ...

Costco Wholesale

Pharmacy Clerk Certified

Vancouver, BC · On-site

CA$21/hr

Prepares third-party insurance claims, processes invoices and makes accounting entries using computerized system. * Orders, receives, tags and stocks prescription drugs and supplies. Follows product ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in British Columbia

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are popular job titles related to Insurance Claims Processing jobs in British Columbia?

For Insurance Claims Processing jobs in British Columbia, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processing jobs in British Columbia look for?

The top searched job categories for Insurance Claims Processing jobs in British Columbia are:

Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Casualty Claims Adjusters - Multiple Levels (CGL)

Wawanesa Insurance

Vancouver, BC • Hybrid

CA$75K - CA$105K/yr

Full-time, Part-time

Retirement, PTO

Posted 3 days ago

New

Job description

Job ID: 10241 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 

Working Business Language: English.
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following ranges:

Level 2: $70,000 - $95,000
Level 3: $75,000 - $105,000

Candidates with salary expectations outside of these ranges are still encouraged to apply. 

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Casualty Claims Adjuster, you will play a key role in managing medium to high-complexity and large-loss casualty claims from initial report through to resolution. In this role, you will use your technical claims expertise to investigate, evaluate, negotiate, and settle claims in a proactive, fair, and thorough manner. You will also apply and explain policy coverages, maintain strong file documentation, and provide timely, responsive service throughout the life of each claim.

Job Responsibilities

  • Provide the best defense for members by completing proactive, fair, and thorough investigations into liability, coverage, and quantum.
  • Communicate in a timely and proactive manner through voice-to-voice, digital, and written correspondence, ensuring all inquiries are handled professionally and effectively.
  • Adjust high-complexity and large-loss casualty claims.
  • Review and interpret policy wordings, determine policy coverage, and clearly communicate coverage decisions to members.
  • Establish timely and accurate loss and expense reserves throughout the life of the claim by evaluating information from various sources, including independent adjusters, medical, legal, financial, and vocational resources.
  • Ensure a comprehensive investigation is completed on all files to determine coverage and liability, while adhering to Wawanesa's adjusting guidelines and recognizing when to engage appropriate internal and external resources.
  • Coordinate and manage services with vendors and service providers, such as lawyers, engineers, accountants, and health practitioners.
  • Negotiate with claimants, lawyers, and other insurers to resolve claims with the best possible result for our members. Manage claims in litigation, mediation, or arbitration, and provide instruction to assigned counsel.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Demonstrate and maintain knowledge and understanding of policy coverages while complying with regional regulatory and licensing requirements, as applicable. Remain current with legislative changes and trends in the insurance industry.
  • Occasionally participate in private mediation, court proceedings, and other dispute resolution processes as required.
  • Contribute to employee development through training, technical guidance, and coaching.
  • Perform other duties as assigned.
Qualifications

Level 2:

  • Minimum 2 years of insurance adjusting experience handling bodily injury and property damage claims.

Level 3:

  • Minimum 5 years of insurance adjusting experience handling bodily injury and property damage claims.

All levels:

  • Post-secondary degree is preferred.
  • Willingness to work toward the Chartered Insurance Professional (CIP) designation and, where required, commitment to achieving the proper licensing requirements.
  • Directors' and Officers' knowledge is a strong asset.
  • Exceptional customer service skills, with demonstrated empathy and concern for member satisfaction.
  • Excellent knowledge of medical and legal terminology.
  • Excellent communication skills, including listening, written, and verbal communication.
  • Excellent investigative and analytical skills, with strong attention to detail and a high degree of accuracy in data entry.
  • Excellent time management and organizational skills, with the ability to prioritize work in a fast-paced, changing environment.
  • Excellent negotiation, decision-making, and critical thinking skills.
  • Strong teamwork skills, with the ability to collaborate effectively with others.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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