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Insurance Claims Processing Jobs in British Columbia

HUB

Claims Technician, Liability

Kelowna, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and investigation ...

HUB

Claims Technician, Liability

Chilliwack, BC · On-site

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and investigation ...

HUB

Claims Technician, Liability

Victoria, BC · On-site

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and investigation ...

Insurance Corporation of British Columbia

Should you require accommodations throughout the application or hiring process, please don't ... About us: At ICBC, it's our job to make sure the car insurance system works for all British ...

HUB

Claims Technician, Liability

Prince George, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and investigation ...

HUB

Claims Technician, Liability

Abbotsford, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and investigation ...

Ledcor Group

Claims Analyst

Vancouver, BC · Hybrid

CA$76K - CA$105K/yr

... process from notice of loss to final settlement. Playing a pivotal role in ensuring insurers are notified correctly and creating plans to resolve the claims through collaboration with internal ...

HUB

Claims Administrator

Langley, BC

CA$45K - CA$50K/yr

We are a dynamic and fast paced innovative construction insurance brokerage offering and developing ... Educating consumers and builders on the claims process. * Managing the claims general email inbox.

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in British Columbia

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are popular job titles related to Insurance Claims Processing jobs in British Columbia? For Insurance Claims Processing jobs in British Columbia, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in British Columbia look for? The top searched job categories for Insurance Claims Processing jobs in British Columbia are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Auto Claims Specialist I (Part-Time)

Insurance Corporation of British Columbia

Vancouver, BC • On-site, Remote

Other

Posted 14 days ago

Job description

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

This is a concurrent internal and external posting.

Are you a current ICBC Employee? Click here to access our internal portal.

Position Highlights:

We're looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You'll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact-or directing them to the appropriate team for further assistance.

Position Requirements:

  • Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
  • A genuine passion for helping others and building strong, trusted customer relationships
  • Comfort handling emotionally sensitive situations with empathy and professionalism
  • Strong verbal and written communication skills to connect with customers via phone and email
  • Excellent multitasking, time management, and adaptability in a dynamic environment
  • Confident promoting company products and services with a positive, professional attitude
  • Minimum typing speed: 35 WPM with 90% accuracy
  • Candidates must score within the 31st-70th percentile (Medium proficiency) or higher on both the Call Center Listening and Data Entry assessments.
  • Thrive in a fast-paced, high-volume setting
  • Previous call centre experience is a plus

Position Location:
These positions will be located in one of the following offices: Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location(s); however, preferences cannot be guaranteed. Final work location assignments will be determined based on organizational requirement.

Shift Availability:

Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.

About us: 

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

  • Collaborative: We include different perspectives to reach our common goals.
  • Supportive: We seek to understand to meet diverse and evolving needs.
  • Straightforward: We simplify the complex to make things easier.
  • Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

  • Remote - you will work remotely from within British Columbia, with one required visit to your primary office per month.

Only candidates legally entitled to work in Canada will be considered for this position.

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