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Insurance Claims Processing Jobs in British Columbia

Insurance Corporation of British Columbia

Should you require accommodations throughout the application or hiring process, please don't ... call centers, insurance, phone/internet providers, financial services, or similar fields * A ...

HUB

Claims Technician

Abbotsford, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in property and liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and ...

HUB

Claims Technician

Prince George, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in property and liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and ...

HUB

Claims Technician

Victoria, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in property and liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and ...

HUB

Claims Technician

Chilliwack, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in property and liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and ...

HUB

Claims Technician

Kelowna, BC

CA$70K - CA$110K/yr

Level 2 General Insurance License * Minimum 5 years of experience in property and liability insurance claims handling. * Working knowledge of claims processes, coverage interpretation, and ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in British Columbia

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage eligibility and the amount payable. They verify information, process documentation, and communicate decisions to policyholders, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training in insurance or related fields. Relevant skills include attention to detail, communication, and familiarity with claims processing software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require certification such as the Certified Claims Professional (CCP).

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are popular job titles related to Insurance Claims Processing jobs in British Columbia? For Insurance Claims Processing jobs in British Columbia, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in British Columbia look for? The top searched job categories for Insurance Claims Processing jobs in British Columbia are:
Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Claims Building Damage Adjuster (BC or AB)

Square One Insurance Services

Vancouver, BC • On-site

CA$73K - CA$87K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Description
Your Role
Wanting to take your insurance career further by working for a progressive company that values employee input? Frustrated with outdated practices and processes that lead to poor customer service? At Square One Claims Inc., we treat our customers fairly, paying them what they are entitled to under their policies. And, we leverage technology to personalize buying a home insurance policy in addition to enhancing claims handling.
As a Building Damage Adjuster, you understand how important proper claims handling is to an insurance provider's reputation. You treat each customer with empathy, patience, and respect. You recognize that, although you may handle hundreds of claims a year, this is likely the customer's first claim ever (or at least in a while).
Your success in this role comes from your superior analytical and decision-making skills. You also have strong communication skills, which you use to share decisions with and provide direction to others. While you don't enjoy conflict, you handle it effectively. You are detail-oriented and organized, handling multiple files and tasks with ease. You take pride in your work and ability to assist others.
Most of your day is spent settling residential insurance claims via telephone while leveraging our online claims processing system. You receive assignments within your authority, make first contact, and gather details of the loss via the telephone, working closely with customers and contractors to replace/restore damaged property. Your tasks also include:
  • Accurately setting reserves and maintaining an efficient follow-up system.
  • Securing telephone statements and analyzing coverage.
  • Preparing opening and closing loss summaries, maintaining up-to-date notes, and requesting payments.
  • Identifying policies requiring underwriting reviews.
One of the things you enjoy most about Square One Claims Inc. is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

Your Responsibilities
Working at Square One Claims, you are the main point of contact for customers who have suffered losses and filed claims. As such, you have many important responsibilities, including:
  • Securing telephone statements and details of damages from customers.
  • Reviewing the claims process with customers and helping them submit required information.
  • Determining whether specific claims are covered and explaining why or why not.
  • Securing, evaluating and approving contractor quotations.
  • Assisting customers with completing schedules and repairing or replacing lost or damaged property.
  • Negotiating settlements, arranging payments and finalizing claims.
  • Maintaining your training and industry knowledge.

Your Qualifications
As a member of the Square One Claims Inc. team, you have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You and those who you work with would describe you as someone who:
  • Possesses superior analytical and decision-making skills.
  • Communicates effectively when explaining decisions and providing direction.
  • Uses active listening and questioning skills to understand issues and needs.
  • Handles conflict effectively and avoids taking things personally.
  • Pays close attention to detail with superior organizational skills.
  • Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback.
Your Experience + Education
Your experience and education, combined with the product and claims training we provide, help ensure your success at Square One. For this role, you have:
  • At least 1 year of building damage adjusting, including handling water damage claims in person (or 3 years desk building damage adjusting).
  • At least 1 year of tenure with a recent employer.
  • A high school diploma and, preferably, some post-secondary education.
  • A CIP or GIE designation, or working towards one of these.
  • A Level 1 or 2 adjusting license in AB or BC, or education and experience to qualify for one immediately

Your Compensation + Benefits
You appreciate the fact that Square One personalizes your compensation and benefits in the same way it personalizes policies for its customers. Your very competitive compensation and benefits plan includes:
  • A Salary range of $73,000 to $87,000
  • 3 weeks, not 2 weeks, of vacation to start, with 1 more week after 3 years
  • Full MSP coverage for you and your family.
  • Flexible medical, dental, vision and extended health care coverage.
  • Long-term disability coverage.
  • In-house and external training paid by Square One.