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Insurance Claims Associate Jobs in North Carolina

Pacificlife

Operations Claims Specialist

Charlotte, NC · On-site

$26/hr

Operations Claims Associate: 0-2 years of operations or insurance-related experience * Operations Claims Specialist: 2-3+ years of claims processing experience with demonstrated proficiency * Sr. ...

Key Risk

Claims Operations Associate

High Point, NC · On-site

$16.25 - $22/hr

Claims Associate Key Risk is looking for an enthusiastic Claims Associate professional who will be ... insurance principles and laws of workers' compensation, preferably jurisdiction specific. • ...

Berkley

Claims Operations Associate

High Point, NC · On-site

$15.75 - $21.50/hr

R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial ... The Claims Associate will be responsible for learning workers compensation laws and providing ...

W. R. Berkley

Claims Operations Associate

High Point, NC · On-site

$16.25 - $22/hr

R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial ... The Claims Associate will be responsible for learning workers compensation laws and providing ...

Berkley

Claims Operations Associate

High Point, NC · On-site

$16.25 - $22/hr

R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial ... The Claims Associate will be responsible for learning workers compensation laws and providing ...

Greystar

Casualty Claims Associate

Charlotte, NC

$17.25 - $23.50/hr

Casualty Claims Associate Full time Charlotte, North Carolina | Atlanta, Georgia Apply Now Save Job ... Master Insurance Program Insurance Experience specialized in Real Estate Manage workflow from ...

Greystar

Senior Casualty Claims Associate

Charlotte, NC

$17.25 - $23.50/hr

Senior Casualty Claims Associate Full time Charlotte, North Carolina | Atlanta, Georgia Apply Now ... Master Insurance Program Insurance Experience with a specialty in Real Estate Advocate for prompt ...

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All JobsInsurance Claims Associate JobsInsurance Claims Associate Jobs in North Carolina

Insurance Claims Associate information

See North Carolina salary details

$12

$19

$27

How much do insurance claims associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for insurance claims associate in North Carolina is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What does an insurance claims associate do?

An Insurance Claims Associate is responsible for processing and evaluating insurance claims submitted by clients. Their main duties include reviewing claim forms, gathering necessary documentation, assessing the validity of claims, and communicating with policyholders, adjusters, and other parties involved. They ensure that claims are handled efficiently and accurately, following company policies and regulatory guidelines. Claims Associates play a key role in providing customer service and resolving issues related to claims. Their work helps determine the amount of compensation or coverage due to clients.

What are the key skills and qualifications needed to thrive as an insurance claims associate?

To thrive as an Insurance Claims Associate, you need strong analytical skills, attention to detail, and a foundational knowledge of insurance policies, typically supported by a relevant degree or prior experience in insurance or customer service. Familiarity with claims management software, document management systems, and sometimes industry certifications like AIC (Associate in Claims) are often required. Excellent communication, negotiation, and problem-solving skills help in managing client interactions and resolving disputes efficiently. These abilities ensure accurate claims processing, customer satisfaction, and compliance with regulatory standards.

What are the main challenges insurance claims associates face when managing multiple claims simultaneously?

Insurance Claims Associates often handle numerous claims at once, which can be challenging due to varying complexities, tight deadlines, and the need to maintain accuracy. Balancing thorough investigations with efficient processing is crucial, as is clear communication with clients, adjusters, and other stakeholders. Strong organizational skills and the ability to prioritize urgent tasks help Associates manage their workload effectively while ensuring customer satisfaction and compliance with company policies.

Is being an insurance claims associate hard?

Insurance claims associates handle claims processing, which involves attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, dealing with complex cases, and meeting deadlines, but it is manageable with proper training and experience.

Is insurance claims a stressful job?

Insurance claims associates often handle complex cases that require attention to detail and customer communication, which can be stressful during high workload periods or when dealing with difficult claimants. The job may involve tight deadlines and the need to balance accuracy with efficiency, but stress levels vary depending on the work environment and individual coping skills.

What are the responsibilities of an insurance claims associate?

An insurance claims associate reviews and processes insurance claims by verifying policy details, assessing damages, and determining claim validity. They communicate with clients, adjusters, and providers, often using claims management software, to ensure accurate and timely resolution of claims. Attention to detail and knowledge of insurance policies are essential for this role.

What are the most commonly searched types of Insurance Claims jobs in North Carolina?

The most popular types of Insurance Claims jobs in North Carolina are:

What are popular job titles related to Insurance Claims Associate jobs in North Carolina?

For Insurance Claims Associate jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Associate jobs in North Carolina look for?

The top searched job categories for Insurance Claims Associate jobs in North Carolina are:

What cities in North Carolina are hiring for Insurance Claims Associate jobs?

Cities in North Carolina with the most Insurance Claims Associate job openings:

Insurance Claims Associate jobs near you
Infographic showing various Insurance Claims Associate job openings in North Carolina as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Hybrid job distribution, with an average salary of $39,672 per year, or $19.1 per hour.

Operations Claims Specialist

Pacific Life Insurance Company

Charlotte, NC • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Pacific Life rating

7.8

Company rating: 7.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

196th of 315 rated insurance

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better.

We're actively seeking a talented Operations Claims professional to join our Operations Claims processing team within the Consumer Markets Division (CMD) in Omaha, NE or Charlotte, NC. This role follows a hybrid schedule of one day a week in office.

As part of the Claims processing team, you'll move Pacific Life, and your career, forward by ensuring accurate, timely, and compliant processing of insurance claims while delivering exceptional service to customers and internal partners. You will review and process contestable and non-contestable death and living claims on both annuity contracts and life insurance policies.

This position may be filled at the Operations Claims Associate, Operations Claims Specialist, Sr. Operations Claims Specialist, or Sr. Operations Claims Analyst level based on experience and business needs, and we are open to hiring across all levels.

How you'll help move us forward:

Claims Processing & Adjudication

  • Review claims against contract and policy provisions to ensure accuracy and appropriate resolution

  • Process transactions accurately with complete documentation and payment validation

  • Identify and document outstanding requirements and required next steps

  • Maintain clear and detailed claim notes for continuity of service

  • Ensure adherence to regulatory, compliance, and procedural standards

Customer & Partner Communication

  • Respond to customer and internal partner inquiries via phone and email

  • Communicate clearly, professionally, and with empathy, especially in sensitive claim situations

  • Research and resolve claim-related inquiries within service level expectations

  • Escalate complex or high-risk issues appropriately

Operational Excellence & Risk Management

  • Balance accuracy, efficiency, and risk mitigation in claims decisions

  • Identify and report errors, process gaps, and improvement opportunities

  • Follow established procedures, job aids, and knowledge resources

  • Support workload balancing and queue management priorities

Collaboration & Team Support

  • Partner with peers, leadership, and cross-functional teams to resolve issues

  • Support team workflow needs and participates in functional rotations

  • Contribute to a professional, collaborative team environment

Leadership, Training & Continuous Improvement (Sr. Operations Claims Specialist)

  • Provide mentoring, coaching, and peer training

  • Conduct quality reviews and identify trends

  • Support process improvements, documentation updates, and project initiatives

  • Serve as a subject matter expert for complex or escalated claims

The experience you bring:

  • Operations Claims Associate: 0-2 years of operations or insurance-related experience

  • Operations Claims Specialist: 2-3+ years of claims processing experience with demonstrated proficiency

  • Sr. Operations Claims Specialist: 3+ years of advanced claims experience, including complex or contestable claims

  • Sr. Operations Claims Analyst: 5+ years of experience with expertise in complex or contestable claims

  • Strong analytical, critical thinking, and problem-solving skills

  • High attention to detail with ability to manage multiple priorities

  • Ability to balance accuracy and efficiency in a fast-paced environment

  • Strong written and verbal communication skills, including handling sensitive situations with empathy

  • Ability to work both independently and collaboratively

What makes you stand out:

  • Experience with life insurance and/or annuity claims

  • Experience handling contestable claims or investigations

  • Experience with training, mentoring, or coaching

Education Requirements:

  • Bachelor's degree or equivalent combination of education and experience

Level Differentiation & Compensation:

Compensation will vary depending on level, experience, and qualifications, and location.

Operations Claims Associate

  • Entry-level role focused on developing foundational claims knowledge and skills

  • Omaha Compensation: $24 - $26/hr.

  • Charlotte Compensation: $25 - $27/hr.

Operations Claims Specialist

  • Independently performs advanced claims transactions and meets performance expectations

  • Omaha Compensation: $26 - $28/hr.

  • Charlotte Compensation: $27 - $29/hr.

Sr. Operations Claims Specialist

  • Handles complex or contestable claims and contributes to training, quality, and process improvement efforts

  • Omaha Compensation: $32 - $34

  • Charlotte Compensation: $33 - $36

Sr. Operations Claims Analyst

  • Serves as subject matter expert and leads complex investigations and cross-functional initiatives

  • Omaha Compensation: $39 - $41

  • Charlotte Compensation: $41 - $43

#LI-RB1

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

  • Paid Parental Leave as well as an Adoption Assistance Program

  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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About Pacific Life

Sourced by ZipRecruiter

When you purchase life insurance and retirement solutions, you're buying a promise. A promise that today, tomorrow or ten years from now, we'll be there. For more than 150 years, our clients have trusted Pacific Life to protect what matters most to them - their families, their businesses, their futures.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1868

Social media

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