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Insurance Claims Assistant Jobs in Detroit, MI (NOW HIRING)

Hylant

Claims Advocate

Ann Arbor, MI

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Detroit, MI

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Detroit, MI

Insurance Claims Assistant information

See Detroit, MI salary details

$9

$19

$41

How much do insurance claims assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for insurance claims assistant in Detroit, MI is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.56 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the most commonly searched types of Insurance Claims jobs in Detroit, MI?

The most popular types of Insurance Claims jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Insurance Claims Assistant jobs?

Cities near Detroit, MI with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,595 per year, or $20 per hour.

Claims Advocate - Commercial Insurance

Detroit, MI

Hylant
Insurance Services • 501 - 1,000 employees

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 315 rated insurance

Great coworkers

Good employer

Respectful managers

Learn more about Hylantexternal

Full-time

Re-posted 9 days ago

Job description

The Opportunity:
The Claims Advocate is a client facing role providing interpretation of policy language, coverage analysis, advocacy, coverage, and dispute resolution. This position will act as liaison between clients and internal and external stakeholders to advocate for our clients in resolving any issues relating to their loss.
In This Role You Will Execute On:

  • Proactively manage the claims process for assigned clients/claims liaising with clients, adjusters, third party administrators, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution.
  • Actively research and obtain claims information from clients and carriers, monitor claims status and action plans, and proactively communicate with all interested parties.
  • Negotiate with insurers and other stakeholders to expedite the resolution of claims.
  • Consult with clients and internal stakeholders to understand client coverage needs and intentions; provide knowledge and guidance on claims processes, policy coverage, terms, and conditions. Review and recommend solutions to coverage and loss management issues where appropriate.
  • Assist clients in developing special claims servicing instructions ensuring to meet client information, analytics and internal approval process needs.
  • Produce and maintain records, reports, presentations, and other documents necessary to record claim details. Consult with clients and internal stakeholders to gauge claims experience and make recommendations to improve the client experience where appropriate.
  • Participate in presentations and meetings with current and prospective clients; provide claims expertise to support client retention and new business efforts.
  • Perform other duties and special projects as requested.


In This Role You Will Need:

  • Bachelor's degree plus a minimum of five years property and casualty insurance experience including a minimum of one year experience managing claims OR equivalent combination of education and experience.
  • Active Property and Casualty insurance license.
  • Excellent written and verbal communication skills.
  • Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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