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Insurance Claims Assistant Jobs in Addison, TX (NOW HIRING)

GEICO

Claims Specialist

Richardson, TX · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Efficiently and accurately handle insurance claims, ensuring adherence to company policies and ... involved parties, and assist in the process of getting our customers back on the road.

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Insurance Claims Assistant information

See Addison, TX salary details

$9

$21

$44

How much do insurance claims assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for insurance claims assistant in Addison, TX is $21.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $24.90 per hour, depending on experience, location, and employer.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What cities near Addison, TX are hiring for Insurance Claims Assistant jobs?

Cities near Addison, TX with the most Insurance Claims Assistant job openings:

Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,007 per year, or $21.2 per hour.

Mortgage Claims Recovery Specialist

Selene Holdings

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Position Summary
The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.
The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.
Essential Duties and Responsibilities:
Claims Recovery & Administration
  • Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
  • Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
  • Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
  • Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
  • Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.

Claims Analysis & Recovery Optimization
  • Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
  • Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
  • Assist with claim appeals and escalations when additional recovery opportunities exist.
  • Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.

Cross-Functional Collaboration
  • Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
  • Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
  • Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.

Vendor & Stakeholder Management
  • Coordinate with third-party vendors supporting claims administration and post-foreclosure activities.
  • Monitor vendor performance and ensure compliance with established service-level expectations.

Reporting & Compliance
  • Maintain accurate claim records, system documentation, and supporting files.
  • Prepare and distribute recovery, aging, inventory, and management reports.
  • Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
  • Support internal audits, external audits, investor reviews, and regulatory examinations.
  • Perform additional duties and special projects as assigned.

Qualifications:
Required Qualifications
  • Strong attention to detail and commitment to accuracy.
  • Excellent analytical, problem-solving, and organizational skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Ability to work independently and collaborate across teams.
  • Sound judgment, professionalism, and ability to handle confidential information.

Preferred Qualifications
  • Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
  • Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
  • Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims.

Education & Experience:
Required
  • High School Diploma or GED.
  • Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.

Preferred
  • Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or a related discipline.
  • Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience.

Computer Skills
  • Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
  • Experience utilizing mortgage servicing platforms and claims management systems.
  • Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims.

Travel
This position is primarily remote/office-based and generally does not require travel. Limited travel may be required periodically to support business needs, training, or team collaboration activities.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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