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Insurance Claims Assistant Jobs in Michigan (NOW HIRING)

Auto-Owners Insurance Group

Claims Expediter

Lansing, MI · On-site

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our ... Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation ...

Hylant

Claims Advocate

Ann Arbor, MI

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Ann Arbor, MI · On-site

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

Hylant

Claims Advocate

Detroit, MI

... * Assist clients in preparing special claims servicing instructions ensuring to meet the needs of the client's and the structure of their insurance programs/policies. * Produce and maintain records ...

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All JobsInsurance Claims JobsInsurance Claims Assistant JobsInsurance Claims Assistant Jobs in Michigan

Insurance Claims Assistant information

See Michigan salary details

$8

$19

$39

How much do insurance claims assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for insurance claims assistant in Michigan is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

How to become an insurance claims assistant?

To become an insurance claims assistant, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with insurance policies and claims processes. Some employers prefer candidates with customer service experience or relevant certifications, such as the Certified Claims Professional (CCP), and proficiency in computer software like claim management systems. On-the-job training is common, and the role often requires attention to detail and the ability to handle sensitive information.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.
What are the most commonly searched types of Insurance Claims jobs in Michigan? The most popular types of Insurance Claims jobs in Michigan are:
What cities in Michigan are hiring for Insurance Claims Assistant jobs? Cities in Michigan with the most Insurance Claims Assistant job openings:
Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,622 per year, or $19 per hour.

Claims Expediter

Auto-Owners Insurance Group

Lansing, MI • On-site

Other

Retirement, PTO

Re-posted 23 days ago

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Claim Expediter. The position requires the person to:

  • Contact involved parties, describe claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by Company guidelines. Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a Branch, Field, or Senior Claim Representative. Examples of such circumstances would include coverage questions, denials, complaints, etc. Answer customer inquiries related to pending or unresolved claims. Assist in handling subrogation or salvage.
  • Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives.
  • Use computer based information for reference, enter information into computer systems, and develop specialized habits related to assigned work.
  • Responsible for performing support staff functions.
  • Study and obtain appropriate adjuster's license(s), if required by statute in the jurisdiction employed, within time prescribed by the Company or statute.
Desired Skills & Experience
  • High school education or its equivalent is preferred
  • Experience in customer service
  • Above average communication skills (written and verbal)

Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

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