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Insurance Claims Assistant Jobs in Arizona (NOW HIRING)

Capital Insurance Group

Claims Counsel

Phoenix, AZ · On-site

At Capital Insurance Group we offer our employees more than just a job. We foster career growth ... Overall, this position will assist in consulting on complex claim files that are reported to Claims ...

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Insurance Claims Assistant information

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$9

$20

$42

How much do insurance claims assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for insurance claims assistant in Arizona is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.99 per hour, depending on experience, location, and employer.

What is the difference between Insurance Claims Assistant vs Insurance Adjuster?

AspectInsurance Claims AssistantInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are a plusRequires relevant licenses, certifications, and often a bachelor’s degree in insurance or related field
Work EnvironmentOffice settings, supporting claims processing teamsFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, adjusting claims and assessing damages
Search & Comparison IntentPeople looking for entry-level or support roles in claims processingIndividuals interested in assessing damages and making claim decisions

While both roles are involved in the insurance claims process, Insurance Claims Assistants primarily support claims teams with administrative tasks, whereas Insurance Adjusters evaluate damages and determine claim payouts. The roles differ in responsibilities, required credentials, and work environment, but both are essential in the insurance industry.

How to become an insurance claims assistant?

To become an insurance claims assistant, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and familiarity with insurance policies and claims processes. Some employers prefer candidates with customer service experience or relevant certifications, such as the Certified Claims Professional (CCP), and proficiency in computer software like claim management systems. On-the-job training is common, and the role often requires attention to detail and the ability to handle sensitive information.

What does an insurance claims assistant do?

An Insurance Claims Assistant supports the claims process by gathering information, processing paperwork, and communicating with policyholders, adjusters, and other stakeholders. They help ensure that claims are handled efficiently and accurately, from the initial report to the final settlement. Typical tasks include data entry, document management, scheduling appointments, and responding to inquiries. Their role is critical in maintaining customer satisfaction and the smooth operation of the insurance claims department.

Is insurance claims assistant a stressful job?

The role of an insurance claims assistant can be stressful due to handling multiple claims, meeting deadlines, and managing customer expectations. It requires attention to detail, communication skills, and the ability to work under pressure, especially during high claim volumes or complex cases.

What are some common challenges faced by insurance claims assistants, and how can they be managed effectively?

Insurance Claims Assistants often handle high volumes of claims and tight deadlines, which can be challenging when juggling multiple cases simultaneously. Effective time management and strong organizational skills are essential to prioritize tasks and ensure accurate, timely processing. Additionally, dealing with upset clients or complex claim scenarios requires patience, empathy, and clear communication. Building a solid understanding of company procedures and regularly collaborating with adjusters and other team members can help address these challenges and support professional growth.

What is the role of an insurance claims assistant?

An insurance claims assistant supports the claims process by reviewing and organizing claim documentation, communicating with clients and adjusters, and ensuring accurate data entry. They often use claims management software and need strong organizational and communication skills to facilitate efficient claim resolution.

What are the key skills and qualifications needed to thrive as an insurance claims assistant, and why are they important?

To thrive as an Insurance Claims Assistant, you need strong organizational skills, attention to detail, and a solid understanding of insurance policies and processes, often supported by a high school diploma or associate degree. Familiarity with claims management software, document management systems, and Microsoft Office is typically required. Excellent communication, customer service, and problem-solving abilities help you effectively interact with clients and team members. These skills are crucial for efficiently processing claims, minimizing errors, and ensuring client satisfaction in a fast-paced environment.
What are the most commonly searched types of Insurance Claims jobs in Arizona? The most popular types of Insurance Claims jobs in Arizona are:
What cities in Arizona are hiring for Insurance Claims Assistant jobs? Cities in Arizona with the most Insurance Claims Assistant job openings:
Insurance Claims Assistant jobs near you
Infographic showing various Insurance Claims Assistant job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,363 per year, or $20.4 per hour.

Claims Counsel

Capital Insurance Group

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Benefits
  • Accrue twenty-one days of Paid Time Off during your first year
  • Up to eighty-seven percent of benefits covered by CIG for you and your family members
    • Medical, dental, vision plans
  • One hundred percent covered plans
    • Basic Life & AD&D
    • Employee Assistance
    • Leave Management
    • Long Term Disability
    • Short Term Disability (Outside of CA)
  • Family Caregiver Support (Homethrive)
  • Child Care Resources (Tootris)
  • Business Travel Accident Protection
  • Voluntary benefit offerings
    • Short-term (CA only)
    • Voluntary Life AD&D self, spouse and child plans
    • Flexible Spending
    • Health Savings (HSA)
    • Hospital Indemnity
    • Accidental Injury
  • Critical Illness
  • ARAG Legal Services
  • Norton LifeLock
  • Nine paid holidays, plus two floating holidays
  • Above and Beyond Reward Recognition Program
    • Kudos & Shout Out Points Program
    • Quarterly Above and Beyond Bonus Program
    • Annual Above and Beyond Bonus Program
  • Competitive compensation
    • Base compensation
    • Salary Management Spot Bonuses
    • Annual Incentive/Profit sharing program, potential payout annually based on company results.
  • Discount partnerships
    • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
  • Insurance Educational reimbursement and bonus programs
  • Employee Referral Bonus Program
  • You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
  • Home and Auto Insurance Discount Program.
  • Paid Volunteer Time - Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
  • Retirement savings benefit (401k and Roth + match)
  • Health & Financial Wellness
    • Wellness platform, tools and events
    • Health Savings Account - match
    • Financial Wellness Resources

Work Environment & Format:
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Phoenix (AZ), and Spokane (WA).
Job Overview:
Under general supervision, this position will be part of the Claims Legal team, which will provide settlement authority and general strategic support for claims/exposures that exceed the line unit's authority. The position encompasses a variety of responsibilities that include the analysis of unique jurisdictional concerns and ensuring consistency in claims positions. Overall, this position will assist in consulting on complex claim files that are reported to Claims Legal.
Responsibilities:
  • Responsible for consultation with claims staff in a variety of claims issues, including but not limited to, coverage, indemnification, policy limit demand reviews, indemnity agreement review, release language review.
  • Identifies coverage issues which require assignment to outside counsel and works with outside counsel as needed.
  • Directly handle some policyholder suits against the company and work with outside counsel in managing the litigation. Will need to attend mediations as needed.
  • Assists in training to claims staff on various jurisdictional issues and/or Fair Claims Practices training.
  • Respond to insurance claims questions from a variety of departments.
  • Works closely as part of the Claims Legal team in providing outstanding service to claims staff.
  • Responsible for tracking claim files reported to Claims Legal - ability to stay organized, and diary cases for future follow-up.
  • Participate in roundtable discussions on a variety of claims topics, including trial authority, and taking the lead on future follow-up of action items.
  • Will work collaboratively with current Panel Counsel to ensure consistency of service to CIG insureds. May also participate and/or take the lead in identifying new firms to join Panel list.
  • Work with Analyst in Claims Legal in ensuring consistency of Reinsurance reporting as required.
  • Ability to analyze complex insurance claims situations and develop recommendations to be shared with claims staff.
  • Ability to handle conflicting requests from multiple stakeholders in a fast-paced environment while paying attention to detail.
  • Good communication and interpersonal skills, ability to work independently and in a team setting.
  • Ability to interface with multiple levels of the organization.
  • Ability to travel (<10%) as needed to support business needs.
  • Ability to stay organized and manage time effectively in order to manage competing priorities.
  • Have effective research skills and ability to stay current with changes in case law and regulatory changes.
  • Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above.

Minimum Requirements:
  • Bachelor's degree and JD from an accredited law school required.
  • Active license to practice law in at least one U.S. jurisdiction is required. Applicants who are not licensed attorneys will not be considered for this position.
  • Member in good standing of any CIG operating state (Arizona, California, Nevada, Oregon, Washington) bar required.
  • Minimum of 8 years' experience in property and casualty insurance required.
  • Experience working inside insurance company claims department and/or law firm setting required.
  • First Party Property experience strongly preferred.
  • Experience advising on or litigating first party property coverage issues strongly preferred.
  • Experience with adjustment and/or oversight of complex claims is strongly preferred.
  • Experience in following jurisdictions preferred: California and Washington.
  • CPCU preferred.
  • A valid driver's license may be required.
  • Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Salary Range: $114,364.00 - $190,607.00
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.

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