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Insurance Claim Manager Jobs in London, ON (NOW HIRING)

... claim. This is a full-time hybrid role based out of Ilderton Ontario, reporting to the Manager of ... Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program

... claim. This is a full-time hybrid role based out of Ilderton Ontario, reporting to the Manager of ... Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program

Licensed Sales Agent MutualONE Insurance Company Where a shared culture fuels our passion and a ... This is a full-time hybrid position based out of Ilderton, Ontario, reporting to the Manager of ...

Licensed Sales Agent MutualONE Insurance Company Where a shared culture fuels our passion and a ... This is a full-time hybrid position based out of Ilderton, Ontario, reporting to the Manager of ...

... manage ongoing service and annual renewals. * Conduct regular meetings with clients to present ... Collaborate with team members and insurer partners on any claim or service-related matters to ...

Insurance Claim Manager information

What does an insurance claim manager do?

An Insurance Claim Manager oversees the claims process within an insurance company, ensuring that claims are handled efficiently, fairly, and in accordance with company policies and legal requirements. They supervise claim adjusters, review complex or disputed claims, and work to resolve any issues that arise during the claims process. Their role also involves improving claims procedures, training staff, and ensuring customer satisfaction. Insurance Claim Managers play a critical part in minimizing company losses while ensuring policyholders receive the coverage they're entitled to.

What are the key skills and qualifications needed to thrive as an insurance claim manager?

To thrive as an Insurance Claim Manager, you need in-depth knowledge of insurance policies, strong analytical abilities, and experience in claims processing, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications such as AIC (Associate in Claims) are commonly required. Exceptional communication, negotiation, and leadership skills help in resolving disputes and managing teams effectively. These skills are crucial to efficiently handle complex claims, ensure regulatory compliance, and deliver excellent customer service.

What are some common challenges faced by insurance claim managers, and how can they be effectively addressed?

Insurance Claim Managers often encounter challenges such as managing high volumes of complex claims, balancing customer satisfaction with company policies, and staying updated on evolving regulations. Effectively addressing these challenges requires strong organizational skills, attention to detail, and ongoing professional development. Collaborating closely with adjusters, legal teams, and clients can also help streamline processes and ensure fair, timely resolutions.

What is the difference between Insurance Claim Manager vs Insurance Adjuster?

AspectInsurance Claim ManagerInsurance Adjuster
CredentialsLicenses, certifications (e.g., CPCU, ARM)Licenses, certifications (e.g., AIC, CPCU)
Work EnvironmentOffice-based, managerial oversightFieldwork, on-site inspections
Employer & IndustryInsurance companies, large agenciesInsurance companies, independent firms
Primary FocusOverseeing claims process, team managementAssessing damages, settling claims

The Insurance Claim Manager typically oversees the entire claims process and manages teams, requiring managerial skills and certifications. In contrast, the Insurance Adjuster focuses on evaluating damages and settling individual claims, often working in the field. Both roles require similar credentials and industry experience but differ in daily responsibilities and work environment.

What cities near London, ON are hiring for Insurance Claim Manager jobs?

Cities near London, ON with the most Insurance Claim Manager job openings:

Infographic showing various Insurance Claim Manager job openings in London, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Large Loss Commercial Property Claims Examiner

Hibernian General Insurance

London, ON • Hybrid

CA$100K - CA$150K/yr

Full-time

Medical, Retirement

Re-posted 22 days ago


Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.


At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

We are currently looking to hire a Large Loss Commercial Property Claims Examiner to join our Complex Loss Team.

In this role, you will be responsible for the review of claim files and oversight of claims handled by third party adjusters. Unlike the complex loss adjusters who are on site and gather information directly, the examiners provide direction and oversight over the execution of the required steps and customer service rendered by a Third Party Adjuster. You will ensure alignment with Aviva's best practices and handling procedures. You will manage the IA in the investigation, quantification, analysis, adjustment, and settlement of property claims. With a focus on quality and customer service, you will need to work with appropriate specialists and premier vendors. The work will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of outstanding customer service.


Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.

Come join our team!


What you'll do

  • Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.

  • Arrange market calls or work with various insurers on subscription claims.

  • Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case

  • Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss.

  • Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.

  • Communicate claim adjustments via written reports to all parties. This will be based on the policy wording and circumstances surrounding the loss to resolve the claim.

  • Provide outstanding service to our customers

  • Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.

  • Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.

  • Responsible for recognizing questionable claims, subrogation, and risk opportunities.

What you'll bring

  • Minimum of 15+ years of experience in commercial property claims

  • Solid experience managing large and complex commercial property losses in excess of $5,000,000 on a consistent basis

  • Detailed knowledge of the property insurance industry and strong solid understanding of property insurance case law

  • Strong construction knowledge

  • Strong digital literacy

  • Detailed knowledge of a variety of property coverage wordings

  • Some basic accounting skills

  • Outstanding communication and negotiation skills

  • Excellent report writing skills

What you'll get

  • The salary band for this position ranges from $100,700 to $150,700. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Hybrid flexible work model.

  • Outstanding career development opportunities.

  • We'll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year.

  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

  • Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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