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Insurance Claim Manager Jobs in Hamilton, ON (NOW HIRING)

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Insurance Claim Manager information

What does an insurance claim manager do?

An Insurance Claim Manager oversees the claims process within an insurance company, ensuring that claims are handled efficiently, fairly, and in accordance with company policies and legal requirements. They supervise claim adjusters, review complex or disputed claims, and work to resolve any issues that arise during the claims process. Their role also involves improving claims procedures, training staff, and ensuring customer satisfaction. Insurance Claim Managers play a critical part in minimizing company losses while ensuring policyholders receive the coverage they're entitled to.

What are the key skills and qualifications needed to thrive as an insurance claim manager?

To thrive as an Insurance Claim Manager, you need in-depth knowledge of insurance policies, strong analytical abilities, and experience in claims processing, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications such as AIC (Associate in Claims) are commonly required. Exceptional communication, negotiation, and leadership skills help in resolving disputes and managing teams effectively. These skills are crucial to efficiently handle complex claims, ensure regulatory compliance, and deliver excellent customer service.

What are some common challenges faced by insurance claim managers, and how can they be effectively addressed?

Insurance Claim Managers often encounter challenges such as managing high volumes of complex claims, balancing customer satisfaction with company policies, and staying updated on evolving regulations. Effectively addressing these challenges requires strong organizational skills, attention to detail, and ongoing professional development. Collaborating closely with adjusters, legal teams, and clients can also help streamline processes and ensure fair, timely resolutions.

What is the difference between Insurance Claim Manager vs Insurance Adjuster?

AspectInsurance Claim ManagerInsurance Adjuster
CredentialsLicenses, certifications (e.g., CPCU, ARM)Licenses, certifications (e.g., AIC, CPCU)
Work EnvironmentOffice-based, managerial oversightFieldwork, on-site inspections
Employer & IndustryInsurance companies, large agenciesInsurance companies, independent firms
Primary FocusOverseeing claims process, team managementAssessing damages, settling claims

The Insurance Claim Manager typically oversees the entire claims process and manages teams, requiring managerial skills and certifications. In contrast, the Insurance Adjuster focuses on evaluating damages and settling individual claims, often working in the field. Both roles require similar credentials and industry experience but differ in daily responsibilities and work environment.

What cities near Hamilton, ON are hiring for Insurance Claim Manager jobs?

Cities near Hamilton, ON with the most Insurance Claim Manager job openings:

Insurance Claim Manager jobs near you

Insurance Account Manager

Patricia Velasco Insurance & Financial Services Ltd

Oakville, ON

CA$55K - CA$65K/yr

Full-time, Contractor

PTO

Re-posted 12 days ago

Job description

Insurance Account Manager - Desjardins Agent Team Member

Location: Oakville
Type: Full Time

Position Overview:

Are you a driven sales professional who thrives on building relationships and closing business? Do you excel in fast-paced environments where your results directly impact your earning potential? If so, a career with a Desjardins independent agent could be the perfect next step.

We are seeking a high‑energy, sales‑focused Insurance Account Manager who is passionate about growth, delivering exceptional customer experiences, and maximizing every opportunity. In this role, your primary mission is to drive new business through consultative selling and solutions-based conversations—while helping clients protect what matters most.

If you are a motivated self‑starter with strong sales instincts and a competitive mindset, this role offers excellent income potential, uncapped commissions, and long-term career growth.

Responsibilities:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Work with the agent to establish and meet marketing goals.
  • Provide Home, Auto, Life and Commercial Insurance Solutons for clients

Requirements:

  • LLQP
  • Property & Casualty license (preferred/must be able to obtain)
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task and work in a team environment
  • Ability to make presentations to potential customers
  • Time management skills

Competitive compensation package with salary, uncapped commission, vacation and personal days, benefits.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.