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Insurance Claim Manager Jobs in Florida (NOW HIRING)

Allied Universal

Surveillance Investigator

Boynton Beach, FL · On-site

$18.75 - $23/hr

... insurance claim investigation. As a global leader, we provide dynamic opportunities for claim ... Demonstrated ability to manage stressful situations with composure and professionalism * Ability to ...

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All JobsInsurance Claim JobsInsurance Claim Manager JobsInsurance Claim Manager Jobs in Florida

Insurance Claim Manager information

See Florida salary details

$26.2K

$65.7K

$103.9K

How much do insurance claim manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for insurance claim manager in Florida is $65,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $78,500.00 per year, depending on experience, location, and employer.

What does an insurance claim manager do?

An Insurance Claim Manager oversees the claims process within an insurance company, ensuring that claims are handled efficiently, fairly, and in accordance with company policies and legal requirements. They supervise claim adjusters, review complex or disputed claims, and work to resolve any issues that arise during the claims process. Their role also involves improving claims procedures, training staff, and ensuring customer satisfaction. Insurance Claim Managers play a critical part in minimizing company losses while ensuring policyholders receive the coverage they're entitled to.

What are the key skills and qualifications needed to thrive as an insurance claim manager?

To thrive as an Insurance Claim Manager, you need in-depth knowledge of insurance policies, strong analytical abilities, and experience in claims processing, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications such as AIC (Associate in Claims) are commonly required. Exceptional communication, negotiation, and leadership skills help in resolving disputes and managing teams effectively. These skills are crucial to efficiently handle complex claims, ensure regulatory compliance, and deliver excellent customer service.

What are some common challenges faced by insurance claim managers, and how can they be effectively addressed?

Insurance Claim Managers often encounter challenges such as managing high volumes of complex claims, balancing customer satisfaction with company policies, and staying updated on evolving regulations. Effectively addressing these challenges requires strong organizational skills, attention to detail, and ongoing professional development. Collaborating closely with adjusters, legal teams, and clients can also help streamline processes and ensure fair, timely resolutions.

What is the difference between Insurance Claim Manager vs Insurance Adjuster?

AspectInsurance Claim ManagerInsurance Adjuster
CredentialsLicenses, certifications (e.g., CPCU, ARM)Licenses, certifications (e.g., AIC, CPCU)
Work EnvironmentOffice-based, managerial oversightFieldwork, on-site inspections
Employer & IndustryInsurance companies, large agenciesInsurance companies, independent firms
Primary FocusOverseeing claims process, team managementAssessing damages, settling claims

The Insurance Claim Manager typically oversees the entire claims process and manages teams, requiring managerial skills and certifications. In contrast, the Insurance Adjuster focuses on evaluating damages and settling individual claims, often working in the field. Both roles require similar credentials and industry experience but differ in daily responsibilities and work environment.

What cities in Florida are hiring for Insurance Claim Manager jobs?

Cities in Florida with the most Insurance Claim Manager job openings:

Insurance Claim Manager jobs near you
Infographic showing various Insurance Claim Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,658 per year, or $31.6 per hour.

Body Shop Director/Manager

Toyota of Melbourne

Melbourne, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Job Description – Body Shop Director / Manager

Job Title: Body Shop Director / Manager
Department: Collision Center / Body Shop
Reports To: General Manager / Fixed Operations Director
Schedule/Hours: Full-Time

SUMMARY:

The Body Shop Director/Manager is responsible for overseeing all daily operations of the collision center to ensure profitability, operational efficiency, high-quality repairs, exceptional customer satisfaction, and team accountability. This role requires strong leadership, insurance claim management knowledge, and the ability to create and enforce operational policies and procedures.

The ideal candidate must have extensive experience with collision center management software including Reynolds & Reynolds and CCC ONE (CC1), along with a proven ability to improve stall utilization, technician productivity, repair cycle times, and overall workflow performance.

Our collision center is currently certified with Toyota, Lexus, Porsche, Mercedes-Benz, Audi, and BMW. Candidates must have knowledge of OEM certification requirements, manufacturer repair procedures, and brand-specific collision repair standards.

PRIMARY RESPONSIBILITIES:

  • Lead and manage all collision center operations including estimators, technicians, painters, detailers, parts coordination, and office staff.
  • Monitor and improve repair cycle times from vehicle check-in to delivery.
  • Track and maximize stall usage, technician efficiency, and shop productivity.
  • Ensure all insurance claims are processed accurately and efficiently.
  • Develop, implement, and enforce shop policies and operational procedures.
  • Maintain high standards for repair quality, customer communication, and CSI performance.
  • Review estimates and supplements for accuracy and profitability.
  • Work closely with insurance companies to ensure timely approvals and claim resolution.
  • Utilize Reynolds & Reynolds and CCC ONE (CC1) systems daily for operational tracking and reporting.
  • Create KPI tracking systems to monitor shop performance metrics.
  • Maintain compliance with OEM repair procedures, manufacturer certifications, dealership standards, and safety regulations.

ESSENTIAL DUTIES:

  • Oversee daily workflow and scheduling of repair orders.
  • Analyze and improve cycle times, touch times, and overall repair efficiency.
  • Track technician productivity and maintain proper stall allocation.
  • Review work in progress daily and ensure vehicles move efficiently through production stages.
  • Conduct daily production meetings with staff.
  • Ensure supplements are written and submitted promptly to minimize delays.
  • Monitor parts ordering and receiving to avoid repair interruptions.
  • Maintain proper communication with customers regarding repair status and timelines.
  • Hire, train, coach, and develop collision center employees.
  • Establish accountability standards and corrective action procedures when necessary.
  • Generate reports and performance metrics using Reynolds & Reynolds and CCC ONE.
  • Maintain strong relationships with vendors, insurance adjusters, and OEM partners.
  • Ensure all OEM certification standards are maintained and properly documented.
  • Assist with manufacturer certification audits and compliance requirements.
  • Ensure technicians follow proper OEM repair procedures for certified brands.
  • Maintain a clean, safe, and organized work environment.
  • Control departmental expenses while maximizing profitability.
  • Assist with customer concerns and escalated situations professionally and efficiently.
  • Ensure all repairs meet dealership, manufacturer, and insurance quality standards.
  • Oversees and approves payroll. Must learn to complete payroll. 

QUALIFICATIONS:

  • Minimum 5 years of collision center management experience preferred.
  • Strong knowledge of collision repair processes and insurance claims.
  • Extensive experience with:
    • Reynolds & Reynolds
    • CCC ONE (CC1)
  • Knowledge of OEM certifications and repair procedures for:
    • Toyota
    • Lexus
    • Porsche
    • Mercedes-Benz
    • Audi
    • BMW
  • Proven experience improving:
    • Cycle times
    • Stall utilization
    • Technician productivity
    • Shop profitability
  • Strong leadership and organizational skills.
  • Ability to create and implement operational policies and procedures.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid driver’s license with clean driving record.

PHYSICAL REQUIREMENTS:

  • Ability to stand and walk for extended periods.
  • Ability to occasionally lift up to 50 pounds.
  • Ability to work in both office and shop environments.

COMPENSATION & BENEFITS:

  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Paid vacation and holidays
  • 401(k) options

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