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Insurance Claim Manager Jobs in Alberta (NOW HIRING)

Desjardins Group

Automobile Appraiser

Calgary, AB · Hybrid

... claim management, and agents as required. You refer information on possible vehicle total loss ... Group insurance including telemedicine * Reimbursement of health and wellness expenses and telework ...

BFL Canada

Claims Advisor - Real Estate

Calgary, AB · Hybrid

Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and ... Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance ...

New

People Corporation

Inside Sales Consultant

Calgary, AB

CA$50K - CA$55K/yr

Identify the client's group insurance landscape (how many employees actively on the plan, when does ... rules, claim management and client specific procedures. * Represent People Corporation in the ...

Actalent

Project Manager

Calgary, AB

CA$80K - CA$90K/yr

Project Manager - Disaster Restoration This role oversees disaster restoration projects from ... claim-related records. * Communicate proactively with property owners, clients, and insurance ...

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All JobsInsurance Claim JobsInsurance Claim Manager JobsInsurance Claim Manager Jobs in Alberta

Insurance Claim Manager information

What does an insurance claim manager do?

An Insurance Claim Manager oversees the claims process within an insurance company, ensuring that claims are handled efficiently, fairly, and in accordance with company policies and legal requirements. They supervise claim adjusters, review complex or disputed claims, and work to resolve any issues that arise during the claims process. Their role also involves improving claims procedures, training staff, and ensuring customer satisfaction. Insurance Claim Managers play a critical part in minimizing company losses while ensuring policyholders receive the coverage they're entitled to.

What are the key skills and qualifications needed to thrive as an insurance claim manager?

To thrive as an Insurance Claim Manager, you need in-depth knowledge of insurance policies, strong analytical abilities, and experience in claims processing, typically supported by a bachelor’s degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and sometimes certifications such as AIC (Associate in Claims) are commonly required. Exceptional communication, negotiation, and leadership skills help in resolving disputes and managing teams effectively. These skills are crucial to efficiently handle complex claims, ensure regulatory compliance, and deliver excellent customer service.

What are some common challenges faced by insurance claim managers, and how can they be effectively addressed?

Insurance Claim Managers often encounter challenges such as managing high volumes of complex claims, balancing customer satisfaction with company policies, and staying updated on evolving regulations. Effectively addressing these challenges requires strong organizational skills, attention to detail, and ongoing professional development. Collaborating closely with adjusters, legal teams, and clients can also help streamline processes and ensure fair, timely resolutions.

What is the difference between Insurance Claim Manager vs Insurance Adjuster?

AspectInsurance Claim ManagerInsurance Adjuster
CredentialsLicenses, certifications (e.g., CPCU, ARM)Licenses, certifications (e.g., AIC, CPCU)
Work EnvironmentOffice-based, managerial oversightFieldwork, on-site inspections
Employer & IndustryInsurance companies, large agenciesInsurance companies, independent firms
Primary FocusOverseeing claims process, team managementAssessing damages, settling claims

The Insurance Claim Manager typically oversees the entire claims process and manages teams, requiring managerial skills and certifications. In contrast, the Insurance Adjuster focuses on evaluating damages and settling individual claims, often working in the field. Both roles require similar credentials and industry experience but differ in daily responsibilities and work environment.

Insurance Claim Manager jobs near you
Infographic showing various Insurance Claim Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Automobile Appraiser

Desjardins Group

Calgary, AB • Hybrid

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

As an Auto Field Appraiser, you utilize Mitchell automated estimating system to prepare competitive repair estimates for the market area. You write estimates and take photographs of vehicle damage that accurately reflects the damage and dollar cost of loss. You communicate repair estimate information to customers, repair facilities, claim handlers, claim management, and agents as required. You refer information on possible vehicle total loss claims to the appropriate contact. You foster good public relations with customers, agents and repair facilities. You may evaluate program repairer's estimates and reports for efficiency, competitiveness, and quality for the market area and discuss any issues with the repairers and/or management. You may audit vehicle damage losses including verification that all repairs are completed according to the final bill and document any repair deviations. You may serve as a liaison to program repairers to ensure their compliance with program guidelines and evaluate performance. More specifically, you will be required to:

  • Estimate the damage to any type of vehicle or automotive equipment and recommends ways of repairing vehicles in accordance with the company's standards and procedures.

  • Write up cost estimates and/or reports.

  • Establish the vehicle's value and proposes a settlement to the client, when it's determined to be a "total loss".

  • Offer recommendations to various parties when deemed appropriate.

  • Monitor and check the work done by our suppliers and ensures that they adhere to our procedures.

  • Apply knowledge of market value and other factors affecting reparability issues.

  • Maintain knowledge of vehicle repair practices and requirements.

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

  • College diploma in a related field

  • A minimum of three years of relevant experience

  • Please note that other combinations of qualifications and relevant experience may be considered

  • Work experience in auto body / auto estimatics

  • Training in I-CAR or equivalent

  • Working knowledge of Windows and Mitchell Ultramate Estimating system or equivalent

  • Available to work hours are not limited to core business hours; flexible start/end times depending on department/policyholder needs

  • Available for travel : 100% of time, South of Calgary and sorrounding areas

  • Must have a valid driver's license and access to a vehicle

  • Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability


Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Property and casualty insurance (FG)

Unposting Date

2026-08-14

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