Insurance Claim Manager Jobs in Alberta (NOW HIRING)

The Insurance and Reporting Coordinator provides support to the corporate insurance management program comprised of various insurance policies, helping to maintain service quality both internally and externally. This position proactively tracks all insurance claims to ensure consistent service and a high level of communication and documentation. The role also administers the reporting cycle and ad hoc requests, which includes providing accurate, decision-ready summaries, dashboards, and trend analyses. The coordinator helps to maintain insurance records, compliance certificates, and mandatory proof of insurance for all County assets, while liaising with other departments. This position also provides administrative support as required, including branch coordination, report writing, presentation formatting, and SharePoint document management.

Key Responsibilities:

• Build, maintain, and continuously improve executive-level insurance reporting, including claim volumes, emerging trends, root-cause themes, coverage considerations, financial impacts, and full-costing/total exposure  
• Receive, document, and triage all incoming insurance claims in accordance with our internal directive 
• Build and maintain an insurance dashboard to track and report on all claims under the insurance program, including key performance indicators
• In partnership with Treasury, complete regular financial reconciliation and support management of the self-insurance program's liabilities and reporting requirements 
• Prepare insurance claim approval, denial, or third-party adjudication for Manager approval in alignment with insurance claims directive 
• Work with advisors and department representatives to ensure that consistency is applied across all risk portfolios    
• Provide professional and confidential administrative support to branch managers, senior advisors, and leadership teams including prioritizing correspondence, schedules, and meetings, ensuring timely coordination and follow up 
• Contribute to department wide priorities by working collaboratively across branches, including providing back up support and assisting with procurement as required 
   

Qualifications and Skills:

• Post secondary education with a minimum of three years work experience in an insurance or legal environment, and related insurance certification 
• Experience building and maintaining dashboards for insurance reporting or similar  
• Administrative experience and proficiency in Microsoft Word, Excel, PowerPoint, SharePoint and Outlook  
• Ability to manage sensitive or confidential matters with diplomacy and professionalism 
• Strong written communication skills with high attention to detail and organization 
• Excellent interpersonal and customer service skills to communicate effectively with internal and external customers in a positive manner  

Conditions of Employment:  

• Submission of a Satisfactory Criminal Record Check 

Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta.  Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.  

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
  • Extended health and dental coverage   
  • Health and wellness spending account   
  • Life and disability insurance
  • Retirement and pension programs 
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace
    

Equivalencies of education and experience may be considered. This role may be eligible to participate in our hybrid work program.  
This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.