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Insurance Assistant Jobs in Columbus, OH (NOW HIRING)

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Insurance Assistant information

See Columbus, OH salary details

$13

$19

$28

How much do insurance assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for insurance assistant in Columbus, OH is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.31 per hour, depending on experience, location, and employer.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.
More about Insurance Assistant jobs
What are the most commonly searched types of Insurance jobs in Columbus, OH? The most popular types of Insurance jobs in Columbus, OH are:
What job categories do people searching Insurance Assistant jobs in Columbus, OH look for? The top searched job categories for Insurance Assistant jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Insurance Assistant jobs? Cities near Columbus, OH with the most Insurance Assistant job openings:
Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,532 per year, or $18.5 per hour.

Health Insurance Assistant Manager| WAH | Temp

Teleperformance USA

Columbus, OH • On-site

$18.25 - $22.25/hr

Temporary

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Category : Client Operations

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

PURPOSE OF POSITION:  

Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support. 

Contract ends December 7,2026. 

Your Responsibilities

  • Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. 
  • Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc. 
  • Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. 
  • Through demonstrated individual performance; promote the highest standards of ethical and professional conduct. 
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment. 
  • Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client 
  • Performs other related duties and assignments as required. 


Qualifications: 

  • Bachelor’s degree from an accredited college or university or equivalent work experience 
  • Two to three years of contact center management experience. 
  • Currently a supervisor or above with excellent TOPS implementation skills 
  • Experience managing programs with varying service objectives, agent skill requirements and technical solutions. 
  • Strong verbal, listening, and written communications skills required 
  • Excellent attendance history is required. 
  • Some travel may be required 
  • Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions  

REQUIRED EXPERIENCE:  

  • Minimum of two years of call center management experience. 
  • Experience managing multiple programs concurrently is a plus. 
  • Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements. 
  • Excellent verbal and oral communication skills. 

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Apply