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Insurance Arbitration information

See Massachusetts salary details

$27.3K

$71K

$132.7K

How much do insurance arbitration jobs pay per year?

As of Sep 12, 2026, the average yearly pay for insurance arbitration in Massachusetts is $71,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $84,100.00 per year, depending on experience, location, and employer.

What is insurance arbitration?

An Insurance Arbitration job involves resolving disputes between insurance companies and policyholders, or between two insurers, outside of court. Professionals in this role act as neutral third parties, reviewing evidence, policy terms, and legal arguments to make a binding or non-binding decision. They work to ensure fair outcomes while helping both parties avoid costly and lengthy litigation. Strong knowledge of insurance policies, legal procedures, and negotiation tactics is essential for success in this field.

What are the key skills and qualifications needed to thrive in insurance arbitration?

To thrive in Insurance Arbitration, you need a thorough understanding of insurance policies, legal frameworks, and negotiation processes, typically backed by a background in law, insurance, or dispute resolution. Familiarity with case management software, arbitration platforms, and relevant certifications such as arbitration or mediation credentials is beneficial. Excellent communication, impartiality, and analytical thinking are crucial soft skills for success in this position. These qualities enable fair and efficient resolution of disputes, maintaining trust among all parties and upholding industry standards.

What are the most common challenges faced in an insurance arbitration role?

One of the most frequent challenges in Insurance Arbitration is managing complex cases where policy interpretations may vary and stakeholders have conflicting interests. Navigating these situations requires impartial judgment, thorough research, and clear documentation to ensure fairness and compliance with legal standards. Insurance arbitrators often handle multiple cases simultaneously, requiring strong organizational skills and the ability to prioritize effectively. Successfully resolving disputes not only streamlines claims processes but also fosters better relationships between insurers and policyholders.

How to become an insurance arbitrator?

To become an insurance arbitrator, individuals typically need a background in law, insurance, or dispute resolution, along with experience in insurance claims or legal practice. Certification from professional organizations such as the American Arbitration Association can enhance credibility, and strong analytical and negotiation skills are essential for success in this role.

What does an insurance arbitrator do?

An insurance arbitrator evaluates disputes between insurance companies and policyholders, often reviewing claims, policies, and evidence to make binding or non-binding decisions. They facilitate resolution by analyzing the facts, applying relevant laws or policies, and issuing an impartial ruling, often working in a legal or insurance setting. Certification or specialized knowledge in insurance law and dispute resolution is typically required.

What are popular job titles related to Insurance Arbitration jobs in Massachusetts?

For Insurance Arbitration jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Arbitration jobs in Massachusetts look for?

The top searched job categories for Insurance Arbitration jobs in Massachusetts are:

Insurance Arbitration jobs near you
Infographic showing various Insurance Arbitration job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $71,012 per year, or $34.1 per hour.

Adverse Subrogation Claims Representative

Boston, MA • On-site

Plymouth Rock Assurance Corporation
Insurance Services • 1 - 5K employees
Learn more about Plymouth Rock Assurance Corporationexternal

$58K - $79K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Join Plymouth Rock Assurance, a dynamic leader in the insurance industry, as anAdverse Subrogation Claims Representative. We are seeking a seasoned professional to independently investigate, pursue, and recover monies from parties responsible for losses sustained by our insureds.

As part of our team, you'll play a pivotal role in facilitating prompt collection and maximizing recovery. Your responsibilities will include assessing liability, negotiating settlements, and enhancing our processes with your expertise.

Responsibilities:

  • Analyze investigations to make liability assessments, including reviewing first and third-party statements, witness testimonies, scene photos, and other relevant data.
  • Evaluate proximate cause, negligence, and damages to adjust reserves accordingly.
  • Negotiate and settle claims within your authority, seeking guidance from supervisors when necessary.
  • Maintain an effective follow-up system on pending files and prioritize tasks efficiently.
  • Act as an intermediary between the company, preferred vendors, customers, insureds, and claimants.
  • Utilize Adverse Stream system for case management and maintain an active diary management system.
  • Respond to and draft arbitration contentions, with a willingness to become certified as an arbitrator.
  • Adhere to privacy guidelines, laws, and regulations pertaining to claims handling.
  • Scrub adverse carrier proofs to secure optimal settlements, collaborating with appraisal staff or Hyper Quest as needed.

Qualifications:

  • Proficiency in Microsoft Office Suite products and computer skills.
  • 3 to 5+ years of experience handling auto comparative negligence claims.
  • Working knowledge of the inter-company arbitration process is advantageous.
  • Certification from Arbitration Forums is a plus.
  • Bachelor's degree or equivalent combination of education and experience.
  • Ability to obtain state licenses when required.
  • Pursuing an insurance designation is beneficial but not mandatory.
  • Strong customer service, organizational, verbal, and written communication skills

Perks and Benefits

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Free onsite gym at our Boston Location
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: The pay range for this position is $58,000 - $79,500annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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