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Insurance Agent Assistant information

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How much do insurance agent assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for insurance agent assistant in Ottawa, ON is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $11.45 and $16.95 per hour, depending on experience, location, and employer.

What does an insurance agent assistant do?

An Insurance Agent Assistant supports insurance agents by handling administrative tasks, communicating with clients, processing paperwork, and assisting with policy applications or renewals. They often answer phone calls, schedule appointments, and maintain records to ensure efficient office operations. Additionally, they may help explain basic insurance products and gather necessary information from clients, playing a key role in customer service and office organization. Their work allows insurance agents to focus on selling policies and meeting clients’ needs.

What are the key skills and qualifications needed to thrive as an insurance agent assistant?

To thrive as an Insurance Agent Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant experience. Familiarity with insurance management software, CRM systems, and office productivity tools is typically required. Excellent communication, customer service, and multitasking abilities help you support agents and interact effectively with clients. These skills ensure smooth office operations, accurate policy management, and high-quality customer support in a fast-paced insurance environment.

What are the typical daily tasks and responsibilities of an insurance agent assistant?

As an Insurance Agent Assistant, your daily responsibilities usually include handling client inquiries, processing insurance applications and renewals, preparing policy documents, and maintaining accurate client records. You may also assist agents with scheduling appointments, gathering required documentation, and following up with clients to ensure smooth communication. This role often requires strong organizational skills and the ability to multitask in a fast-paced office environment, as you'll be supporting both agents and clients throughout the insurance process.

What is the difference between Insurance Agent Assistant vs Insurance Broker?

AspectInsurance Agent AssistantInsurance Broker
CredentialsTypically no licensing required, but some knowledge of insurance preferredLicensed to sell insurance products in specific states
Work EnvironmentOffice setting, supporting insurance agentsIndependent or agency-based, advising clients directly
Employer & Industry UsageInsurance agencies, carriers, or brokeragesIndependent brokers or agencies representing multiple insurers
Common Search & ComparisonSupport role assisting agentsClient-facing role selling insurance policies

Insurance Agent Assistants primarily support licensed insurance agents with administrative tasks, while Insurance Brokers actively sell insurance policies and advise clients. The main difference lies in licensing requirements and client interaction, with agents focusing on support and brokers on direct sales and consultation.

How to be an insurance agent assistant with no experience?

To become an insurance agent assistant with no experience, focus on developing strong communication and organizational skills, and consider completing relevant training or certification programs such as insurance licensing courses if required. Entry-level positions often require a high school diploma and a willingness to learn about insurance policies and customer service. Gaining familiarity with office software and understanding basic insurance concepts can improve your chances of securing the role.

What is the role of insurance agent assistant?

An insurance agent assistant provides administrative support to insurance agents by handling tasks such as scheduling appointments, processing policy applications, maintaining client records, and assisting with customer inquiries. They often use insurance software and must have good communication skills to help ensure smooth operations and customer service within an insurance office.

Why do most insurance agent assistants quit?

Insurance agent assistants often leave their roles due to high workload, repetitive tasks, and limited opportunities for advancement. The job may also involve long hours and pressure to meet sales or administrative targets, leading to job dissatisfaction and turnover.

What are the most commonly searched types of Insurance Agent jobs in Ottawa, ON?

The most popular types of Insurance Agent jobs in Ottawa, ON are:

What job categories do people searching Insurance Agent Assistant jobs in Ottawa, ON look for?

The top searched job categories for Insurance Agent Assistant jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Insurance Agent Assistant jobs?

Cities near Ottawa, ON with the most Insurance Agent Assistant job openings:

Insurance Agent Assistant jobs near you
Infographic showing various Insurance Agent Assistant job openings in Ottawa, ON as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $30,226 per year, or $14.5 per hour.

Administrative Assistant | Full Time

Wayne Nichols Insurance & Financial Services

Hamilton, ON

CA$55K - CA$75K/yr

Full-time, Contractor

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Provide administrative support to the Sales and Service teams

  • Organize, maintain, and update client digital files in compliance with industry standards

  • Manage incoming and outgoing correspondence, including mail and courier packages

Job description

Administrative Assistant (Full-Time)

Wayne Nichols Insurance & Financial Services Ltd. – Desjardins Insurance Agent

About Us

Wayne Nichols Insurance & Financial Services Ltd. is committed to driving growth and innovation. With over 30 years of experience as a leading insurance agency in Canada, we have built a strong reputation for excellence and client-focused service.

We foster a collaborative environment where motivated individuals can thrive, supported by a culture that values efficiency, professionalism, and continuous development. As a forward-thinking organization, we prioritize career growth, work-life balance, and a positive workplace culture—making our company a place where you can build a meaningful and rewarding career.

Position Details

Location: 403A-55 Head St, Dundas, Ontario
Hours: Monday to Friday, 9:00 AM – 5:00 PM

Role Overview

We are seeking a Full-Time Administrative Assistant to support our team and ensure smooth day-to-day operations. This role is ideal for a detail-oriented and proactive individual who enjoys working in a collaborative environment and contributing to team success.

Key Responsibilities
  • Provide administrative support to the Sales and Service teams
  • Organize, maintain, and update client digital files in compliance with industry standards
  • Manage incoming and outgoing correspondence, including mail and courier packages
  • Accurately enter and update client information, policy details, and communication logs
  • Maintain office supplies, equipment, and inventory
  • Prepare onboarding materials and documentation for new hires
  • Manage the agent’s calendar, including scheduling appointments, follow-ups, and internal meetings
  • Draft emails, letters, and other communications on behalf of the agent when required
  • Communicate task updates and ensure alignment on priorities
Qualifications & Skills
  • Previous experience as an administrative assistant or in a similar role
  • OTL license (preferred, not required)
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong organizational and time-management skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently as well as part of a team
  • High school diploma required; post-secondary education preferred
Compensation & Benefits
  • Base Salary: Starting from $65,000 

Full-Time Benefits include:

  • Health, Dental, and Disability Insurance
  • Generous vacation plan
  • Retirement savings plan with company matching
  • Professional development opportunities
  • Employee Assistance Program (EAP)
How to Apply

Please submit your resume and cover letter to apply.
Selected candidates will be contacted for an initial interview, with a second interview if applicable.

Important Notice

This position is with an independent contractor agent within the Desjardins exclusive agent network. Employees of this agency are not employees of Desjardins Group or its subsidiaries. The agent is solely responsible for all employment-related decisions.