Insurance Advocate Jobs in California (NOW HIRING)

Advocate (On-Call)

In-Person On Call at various RP Locations as needed Hayward, CA/Oakland, CA (Non-Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

• Holding a high school diploma or equivalent degree.
• 21 years of age or older.
• Someone who exhibits integrity and good moral character to provide appropriate care to youth.
• Someone with the relevant experience and/or qualifications to work with youth and youth with special needs.
• Able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with youth, including Varicella, MMR, TDap or Tdap and Influenza.
• Someone who has not engaged in any form of child abuse or neglect, including domestic violence or has not been convicted of engaging or attempting to engage in sexual abuse facilitated by force or is undergoing civil or administrative adjudication.
• In possession of, or will complete after hiring: CPR/First Aid, TB test, and physical exam from your PCP as required by Community Care Licensing (CCL). 
• In possession of, or will complete after hiring, the State mandated 40-hour Domestic Violence counselor certification.
• Able to lift 25 lbs. 
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

Preferred Qualifications:

• Experience in child welfare and/or case management, crisis intervention, peer counseling.
• Experienced in working with survivors of human trafficking and domestic violence.
• Experienced working with the immigrant community.
• Experienced in working in a residential setting providing direct services to survivors.
• Understanding of the dynamics of trauma-informed care, as well as an understanding of, and sensitivity to, serving diverse populations and languages as it relates to family dynamics and other aspects of cultural practice.

What You Will Do

This position provides necessary shift coverage for the overall operation and function of RP shelter for survivors and victims of domestic violence and/or human trafficking. Additionally, the Advocate (On-Call) will provide support and assistance to Case Management staff. This position is on-call and does not have regularly scheduled hours. You will be contacted when there is an available shift to be filled. You must work a minimum of one 8 hour shift every other month at either an adult or youth facility.

Responsibilities include

1. Monitor the facility during the day, evening, and/or overnight shifts.
2. Provide general information and referral to hotline callers.
3. Provide emotional support to residents.
4. Practice active listening with residents.
5. Perform telephone screening for potential clients.
6. Basic maintenance and cleaning tasks (cleaning, chore supervision, stocking, and general supply inventory).
7. Assist with data entry, filing and additional clerical duties.
8. Provide confidential, holistic, client-centered, trauma-informed services.
9. Orient new residents to the facility.
10. Provide back up in-person coverage to other shelter programs as necessary.
11. Assist with general shelter operations.                                                                                            
12. Fill out a functional timesheet by assigned due dates and in compliance with the time allocations.
13. Actively participate in reflective supervision
14. Create and maintain documentation of processes and procedures in relation to duties of the job
15. Other duties as assigned.

Working Conditions

This position is 100% in person. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for the Advocate (On Call) position is $29.87 per hour (non-exempt). The benefits that come with working at RP on call include immediate vesting in our 403(b) with a generous match. This is an in person on-call hourly position. Applicants must be located in the greater Bay Area.

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover lever, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)
• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).
• Please provide your professional goals and how you see this position at RP supporting those goals.