Insurance Administrator Jobs in Phoenix, AZ (NOW HIRING)

The Licensing Administrator, under the direct supervision of the Licensing Division Manager, applies federal and state statutes and rules, Agency policies and procedures, and critical thinking skills to process license and permit applications, forms, and requests received by the Board office.

This position is responsible for:

Collaborating with all areas of the Agency to ensure timely and accurate processing, review, and coordination of licensing applications, forms, and requests

Communicating with applicants over the phone and in person to address questions related to the application process and regulatory requirements

Preparing and presenting application files to the Board that require additional review and consideration

Participating in ongoing cross-training, policy and procedure review, and process improvements

Supporting the Board's telephone call center as it relates to licensing-related inquiries

Processing and critically reviewing license and permit applications

Issuing licenses and permits

Knowledge:

Willingness, eagerness, and adeptness to become knowledgeable in state and federal rules regulations, and policies and procedures that pertain to pharmacy practice; state and federal laws in relation to healthcare practices (i.e HIPAA, CMS, OIG, etc.); and fundamentals pertaining to pharmacy practice and healthcare compliance

Knowledge of Microsoft Office Suite and G-Suite

Skills:

Skilled at developing and maintaining interpersonal relationships in order to coordinate efforts with Board staff, Board members, Board constituents and various stakeholders

Skilled at collaborating with various areas of government (state and federal agencies), private stakeholders, community partners, and professional associations

Skilled at recognizing potential problems and thinking critically and logically to develop solutions while considering the effects of decisions

Skilled in communicating clearly, concisely, honestly, and persuasively, both verbally and in writing, at every level of the agency

Skilled at working with minimal supervision and exercising independent initiative and judgment

Skilled at functioning collaboratively and autonomously depending on the needs of the agency

Skilled in organizational strategies, time management skills, and meeting deadlines

Skilled at transitioning between big picture thinking and managing relevant details

Skilled in performing detailed work with a high degree of accuracy

Skilled at applying active listening techniques

Skilled in public speaking and presentations

Ability:

Ability to remain calm under stressful, highly visible conditions and function with confidence and professionalism when under pressure

Ability to competently and efficiently utilize available computer technology, including the use of multiple computer monitors

Ability to uphold high ethical standards, personal integrity, sound work ethic, and transparent and sound business practices

Ability to foster an environment that balances constructive criticism and positive reinforcement

Ability to apply federal, state, and agency laws, rules, codes, and policies governing operations

Ability to lead by example, inspire confidence, and champion a positive workplace culture

Ability to demonstrate adaptability and resiliency in a rapidly changing environment

Ability to display courage when faced with difficult situations and decisions

Ability to read, understand, interpret, and apply complex documents

Ability to uphold a culture of personal and team accountability

Ability to exercise strong personal leadership acumen

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Life insurance and long-term disability insurance

Vacation with 10 paid holidays per year

Health and dental insurance

Retirement plan

Sick leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS)

Please note, enrollment eligibility will become effective after 27 weeks of employment

If you have any questions please feel free to contact Shawn McConnell at shawn.mcconnell@azdoa.gov for assistance