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Insurance Admin Assistant Jobs in Waltham, MA (NOW HIRING)

Embrace Pathways

Admin Assistant

Malden, MA

$17/hr

We are seeking a compassionate, organized, and customer-focused Administrative Assistant to support ... Complete administrative paperwork accurately, including patient intake forms, insurance ...

Embrace Pathways

Admin Assistant

Malden, MA · On-site

$17/hr

We are seeking a compassionate, organized, and customer-focused Administrative Assistant to support ... Complete administrative paperwork accurately, including patient intake forms, insurance ...

Embrace Pathways LLC

Admin Assistant

Malden, MA · On-site

$17/hr

We are seeking a compassionate, organized, and customer-focused Administrative Assistant to support ... Complete administrative paperwork accurately, including patient intake forms, insurance ...

Bearingstar Insurance

Sr. Admin Assistant

Quincy, MA · On-site

$37.14/hr

... the executive level * Assist executive by relieving them of complex details and advanced ... Refer routine matters to appropriate parties for action and follow up to insure proper disposition

Arbella Service Company

Sr. Admin Assistant

Quincy, MA · On-site

$37.14/hr

... the executive level * Assist executive by relieving them of complex details and advanced ... Refer routine matters to appropriate parties for action and follow up to insure proper disposition

Refeyn

Customer Service & Logistics Assistant

Waltham, MA · On-site

$46K - $58K/yr

Issue Resolution & Admin: Assist with the resolution of customer complaints, transit issues ... Comprehensive core benefits package including Medical Insurance, Dental Insurance, Vision Insurance ...

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Insurance Admin Assistant information

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How much do insurance admin assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for insurance admin assistant in Waltham, MA is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What is an insurance admin assistant?

Insurance Admin Assistants are professionals who provide administrative support within insurance companies or agencies. Their duties often include processing insurance applications, managing client records, handling correspondence, and assisting agents or underwriters with various clerical tasks. They play a key role in ensuring smooth office operations and maintaining accurate documentation. Strong organizational skills, attention to detail, and proficiency with office software are important for this role.

What are the key skills and qualifications needed to thrive as an insurance admin assistant?

To thrive as an Insurance Admin Assistant, you need strong organizational skills, attention to detail, and a background in administrative support, often supported by a high school diploma or equivalent. Familiarity with insurance management software, Microsoft Office Suite, and document management systems is typically required. Excellent communication, time management, and problem-solving abilities help you efficiently support clients and colleagues. These skills ensure accurate record-keeping, smooth workflow, and effective customer service in a fast-paced insurance environment.

What are some typical challenges faced by an insurance admin assistant and how can they be managed?

Insurance Admin Assistants often juggle multiple tasks such as processing policy documents, handling client inquiries, and maintaining accurate records. A common challenge is managing high volumes of paperwork and meeting tight deadlines, especially during peak renewal seasons. Staying organized through digital tools, maintaining clear communication with both clients and team members, and regularly updating knowledge on insurance procedures can help manage these demands effectively. Collaboration with underwriters, agents, and claims adjusters is also essential to ensure smooth workflow and minimize errors.

What are popular job titles related to Insurance Admin Assistant jobs in Waltham, MA?

For Insurance Admin Assistant jobs in Waltham, MA, the most frequently searched job titles are:

What job categories do people searching Insurance Admin Assistant jobs in Waltham, MA look for?

The top searched job categories for Insurance Admin Assistant jobs in Waltham, MA are:

What cities near Waltham, MA are hiring for Insurance Admin Assistant jobs?

Cities near Waltham, MA with the most Insurance Admin Assistant job openings:

Insurance Admin Assistant jobs near you

Admin Assistant

Embrace Pathways

Malden, MA

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Join our growing mental health team at Embrace Pathways and make a meaningful impact in the lives of individuals and families. We are seeking a compassionate, organized, and customer-focused Administrative Assistant to support our clinicians and provide exceptional service to our clients.


KEY RESPONSIBILITIES
Patient Services

  • Monitor the waiting area and ensure a safe, welcoming environment for all clients and visitors.
  • Monitor and promptly respond to help request notifications submitted by clients through the clinic's app, providing appropriate in-person or administrative assistance as needed.
  • Respond to patient inquiries with sensitivity and professionalism, consistent with the clinic's commitment to mental health support.


Scheduling & Coordination

  • Handle appointment cancellations and rescheduling in a timely and organized manner.
  • Coordinate with clinical staff to optimize daily schedules and minimize patient wait times.


Administrative Operations

  • Answer incoming phone calls, route inquiries appropriately, and manage voicemail communications.
  • Collect, sort, and distribute incoming mail; prepare and send outgoing correspondence as needed.
  • Order, track, and maintain adequate office supply inventory to ensure uninterrupted clinic operations.
  • Complete administrative paperwork accurately, including patient intake forms, insurance documentation, and other clinic records.
  • Maintain organized filing systems for both physical and electronic records in compliance with HIPAA requirements.
  • Utilize office software including Microsoft Office Suite and Google Docs to prepare documents, spreadsheets, and correspondence.
  • Perform data entry and maintain up-to-date patient records in the electronic health record (EHR) system.
  • Support the clinical team with general administrative tasks as assigned.


EXPERIENCE & COMPETENCY REQUIREMENTS
Experience requirements may vary depending on the clinic's needs. The following qualifications and competencies are generally beneficial for this role:

  • Communication Skills: Strong interpersonal and communication skills are essential.
  • Computer Skills: Proficiency in using office software, electronic medical record (EMR) systems, and scheduling software is typically required.
  • Confidentiality: A thorough understanding of the importance of patient confidentiality and strict compliance with HIPAA regulations is mandatory.
  • Problem-Solving: The ability to handle challenging situations - such as upset patients or scheduling conflicts - with patience and effective problem-solving skills.
  • Organizational Skills: Strong organizational skills to manage appointments, patient records, and administrative tasks efficiently.
  • Multitasking: The capacity to handle multiple tasks simultaneously, such as answering phones while managing administrative paperwork or responding to help request notifications.
  • Cultural Sensitivity: Awareness and sensitivity to cultural and diverse backgrounds to ensure equitable, respectful service to all patients.


SCHEDULE

  • Monday through Friday, 12:00 PM - 8:00 PM
  • Saturdays: 9:00 AM - 2:00 PM
  • Shift types: Afternoon shift, Morning shift
  • Rotating weekends required; additional weekends as needed


WORK LOCATIONS
This position requires the ability to commute to and work at both clinic locations:

  • Peabody, MA 01960 (Required)
  • Malden, MA 02148 (Required)


Benefits (Full time Employee):

  • 401(k) Retirement Plan
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible schedule (Offered to Part time)
  • Mileage reimbursement (Offered to Part time)
  • Paid time off (Offered to Part time)

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