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Instant Messaging Jobs in Florida (NOW HIRING)

Occam Solutions

Jr Service Desk Technician

Tampa, FL

Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians. Will be required to work rotating shift schedules ...

Firstsource

Customer Service Representative

Palm Bay, FL · On-site

$13.75 - $18.50/hr

GENERAL DUTIES & RESPONSIBILITIES • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical ...

First Source LLC

Customer Service Representative

Palm Bay, FL · On-site

$13.75 - $18.50/hr

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product ...

Firstsource

Customer Service Representative

Palm Bay, FL · Remote

$13.75 - $18.50/hr

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

Senior Service Desk Technicians (SSDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have extensive experience ...

Collabera

Customer Service Representative

Saint Petersburg, FL · On-site

$15.25 - $20.50/hr

Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL · On-site

$60K/yr

Senior Service Desk Technicians (SSDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have extensive experience ...

Firstsource

Customer Service Representative

Palm Bay, FL · Remote

$13.75 - $18.50/hr

Remote Customer Service Representative - Must live in Palm Bay, Florida Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries ...

Aveanna Healthcare

HHH - Referral Liaison

Sarasota, FL · On-site

Notifies location, outside sales, and intake personnel of new referrals via email and instant messaging. * Gathers and sends the appropriate referral information and documents to the intake team for ...

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Showing results 21-40

All JobsInstant Messaging JobsInstant Messaging Jobs in Florida

Instant Messaging information

See Florida salary details

$44.5K

$73.5K

$96K

How much do instant messaging jobs pay per year?

As of Aug 13, 2026, the average yearly pay for instant messaging in Florida is $73,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $83,700.00 per year, depending on experience, location, and employer.

What is the difference between Instant Messaging vs Customer Support Specialist?

AspectInstant MessagingCustomer Support Specialist
Required CredentialsBasic communication skills, familiarity with messaging platformsCustomer service training, communication skills, sometimes certifications
Work EnvironmentOnline, digital platforms, remote or office-basedCall centers, online chat, in-person or remote
Employer & Industry UsageTech companies, social media, communication appsRetail, tech, service industries, customer service departments
Search & Comparison IntentUnderstanding communication tools, digital messaging rolesCustomer service roles, client interaction, support skills

Instant Messaging involves real-time digital communication primarily through messaging platforms, focusing on quick, informal exchanges. Customer Support Specialists handle customer inquiries, providing assistance via chat, phone, or email, often requiring specific training. While both roles involve communication skills and digital tools, Instant Messaging is a communication method, whereas Customer Support Specialists are service-oriented roles that may utilize instant messaging as a channel.

What are some common challenges faced by professionals managing instant messaging platforms in a corporate environment?

Professionals managing instant messaging platforms often encounter challenges such as ensuring data security and compliance, integrating the platform with other business tools, and balancing accessibility with privacy. They may also be responsible for user training, troubleshooting issues, and managing high volumes of communication to prevent information overload. Collaborating closely with IT, security, and end-users is essential to create a smooth and secure messaging experience for the organization.

What are the key skills and qualifications needed to thrive as an instant messaging specialist?

To thrive as an Instant Messaging Specialist, you need strong written communication skills, attention to detail, and familiarity with digital communication platforms, often supported by a background in customer service or IT support. Proficiency in instant messaging applications (such as Slack, Microsoft Teams, or WhatsApp), ticketing systems, and sometimes relevant certifications like ITIL or customer service training is valuable. Exceptional interpersonal skills, quick problem-solving, and the ability to multitask help individuals excel in real-time digital interactions. These skills are crucial for delivering prompt, clear, and effective support or information in fast-paced business environments.

What is an instant messaging job?

Instant messaging jobs involve communicating with customers, clients, or team members using real-time text-based chat platforms. Professionals in these roles may provide customer support, technical assistance, sales support, or internal communications. These positions require strong written communication skills, quick typing, and the ability to multitask. Instant messaging jobs are often remote and can be found in various industries, including technology, retail, and customer service.
What are popular job titles related to Instant Messaging jobs in Florida? For Instant Messaging jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Instant Messaging jobs in Florida look for? The top searched job categories for Instant Messaging jobs in Florida are:
Instant Messaging jobs near you
Infographic showing various Instant Messaging job openings in Florida as of August 2026, with employment types broken down into 20% Full Time, 78% Part Time, 1% Temporary, and 1% Nights. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $73,511 per year, or $35.3 per hour.

Jr Service Desk Technician

Occam Solutions

Tampa, FL

Full-time

Re-posted 4 days ago

Job description

Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include:Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills.


Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians. Will be required to work rotating shift schedules to include nights, weekends, and holidays.


After a probationary and training period Junior HDTs should be qualified to perform the following functions:

Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.

May be required to provide VIP level support to USSOCOM executive level users and their staff.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

Document, track, resolve, and report on problems and work orders using Remedy ticketing system.

Create, modify, delete user accounts via Active Directory and associated support tools.

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

Ability to install, maintain, and troubleshoot network, system, and application software.

Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.

Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Must be familiar with Dameware and Terminal Services.

May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

Perform other duties as required.

Minimum Required Qualifications:

Must achieve DoD 8570 IAT Level Icertification within 90 days of hire.

Must be able to maintain DoD 8570 IAT Level Icertification via continuing education requirements or re-certification.

Possess current TS/SCI.


Preferred Qualifications:

DoD 8570 IAT Level IIcertification.

Special Operations Force experience.

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