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Inside Sales Support Representative Jobs (NOW HIRING)

Fortinet

Sales Support Representative

Frisco, TX

$17.75 - $24.50/hr

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization ... In this role, you will partner closely with Field and Inside Sales Account Managers, Deals Desk ...

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Inside Sales Support Representative information

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$24K

$51.5K

$84K

How much do inside sales support representative jobs pay per year?

As of May 28, 2026, the average yearly pay for inside sales support representative in the United States is $51,470.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inside Sales Support Representative, and why are they important?

To thrive as an Inside Sales Support Representative, you need strong communication skills, proficiency in sales processes, and often a background in business or related fields. Familiarity with CRM software, order management systems, and Microsoft Office tools is typically required. Outstanding organizational skills, attention to detail, and the ability to build relationships help candidates excel in this customer-facing role. These capabilities ensure efficient sales operations, satisfied customers, and the achievement of sales targets.

What are the typical daily interactions and collaborations for an Inside Sales Support Representative?

As an Inside Sales Support Representative, you will regularly interact with both internal sales teams and external customers. Your daily tasks often include responding to customer inquiries, preparing sales quotes, processing orders, and providing product information. You will collaborate closely with account managers, logistics, and customer service departments to ensure smooth order fulfillment and address any client concerns. This role requires strong communication skills and teamwork to support sales goals and maintain positive customer relationships.

What does an Inside Sales Support Representative do?

An Inside Sales Support Representative assists the sales team by handling administrative tasks, managing customer accounts, processing orders, and providing product information to clients. They typically work from an office or remotely, communicating with customers via phone, email, or chat rather than meeting them in person. Their goal is to support sales representatives, maintain customer satisfaction, and help drive sales by streamlining the sales process. Inside Sales Support Representatives may also help generate leads, prepare sales reports, and coordinate with other departments.

What is the difference between Inside Sales Support Representative vs Customer Service Representative?

AspectInside Sales Support RepresentativeCustomer Service Representative
Primary RoleSupports sales team by generating leads, handling sales inquiries, and closing salesAssists customers with inquiries, complaints, and product information
Work EnvironmentOffice-based, sales-focused, often in a team settingOffice or call center, customer-focused, often in a call environment
Required SkillsSales techniques, communication, CRM proficiencyCommunication, problem-solving, customer service skills
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

While both roles involve communication and support, Inside Sales Support Representatives focus on driving sales and supporting the sales team, whereas Customer Service Representatives primarily assist customers with their inquiries and issues. The roles often overlap in communication skills but differ in their primary objectives and work environment.

Inside Sales Support Representative jobs near you
Infographic showing various Inside Sales Support Representative job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 54% Full Time, 39% Part Time, and 2% Temporary. Highlights an 89% Physical, 10% Hybrid, and 1% Remote job distribution, with an average salary of $51,470 per year, or $24.7 per hour.
Sales Support Representative

Sales Support Representative

Fortinet

Frisco, TX

$17.75 - $24.50/hr

Other

Posted 5 days ago

Job description

The Sales Support Representative (SSR) is a key member of the Fortinet sales organization, responsible for delivering standardized operational support across assigned sales districts. Operating within a centralized Center of Excellence model, the SSR ensures consistency, data integrity, and scalable execution that enables sales teams to focus on revenue generation.

In this role, you will partner closely with Field and Inside Sales Account Managers, Deals Desk, Channel Operations, and Sales Operations to support lifecycle management, quoting processes, and forecasting accuracy. The SSR role is operational in nature and does not include prospecting, business development, or individual quota-carrying responsibilities.

Fortinet invests heavily in its people, offering comprehensive onboarding and continuous training to support long-term career growth across operations and sales functions.

OFFICE LOCATION: Any office location

Responsibilities
*Manage opportunity and quote lifecycle activities in Salesforce, including creation, updates, and deal registration routing.
*Maintain Salesforce hygiene and forecasting integrity through disciplined pipeline management, valid close dates, and data accuracy controls.
*Support standardized quoting processes through coordination with Deal Desk and Finance, including quote refreshes and lifecycle updates.
*Execute operational reconciliation and month-end controls, including variance research, backlog validation, and Oracle and POS sweeps.
*Coordinate channel communications and approved escalation workflows related to quoting, finance, and order management.
*Provide consistent cross-functional operational support across assigned districts while maintaining clear non-quota, non-prospecting role boundaries.
Required Qualifications:
*Experience in sales operations, sales support, or similar operational role
*Bachelor's degree or equivalent experience
*Strong organizational skills with attention to detail and process discipline
*Proficiency with Salesforce and sales operations workflows
*Ability to manage multiple priorities in a structured environment
*Collaborative mindset with strong internal communication skills
Preferred Qualifications:
*Experience supporting channel or multi-tier distribution models
*Background in networking, cybersecurity, or cloud environments
*Exposure to forecasting, quoting, or deal lifecycle management processes

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