Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of ...
Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Irving, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Irving, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Spring, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Spring, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
El Paso, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
El Paso, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Dallas, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Dallas, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Harlingen, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Harlingen, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Midland, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Midland, TX · On-site
Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick ...
Network Support Technician
Midland, TX · On-site
Inserso Corporation is seeking Network Support Technicians to provide support to DHS customers worldwide. The role involves providing onsite and remote Tier 2 support for various IT issues, including ...
Network Support Technician
Midland, TX · On-site
Inserso Corporation is seeking Network Support Technicians to provide support to DHS customers worldwide. The role involves providing onsite and remote Tier 2 support for various IT issues, including ...
The Image Management Systems - Dental (IMSD) team provides systems engineering, analysis, and technical support to the Defense Health Agency PM Medical Devices and Equipment (MDE) PMO of DHA Medical ...
The Image Management Systems - Dental (IMSD) team provides systems engineering, analysis, and technical support to the Defense Health Agency PM Medical Devices and Equipment (MDE) PMO of DHA Medical ...
Inserso information
What is Inserso and what do they do?
Inserso is an information technology (IT) services company that provides solutions primarily to U.S. federal government agencies. Their services include IT infrastructure support, software development, cybersecurity, and program management. Inserso is known for its work with defense and civilian agencies, helping them improve operations through technology. The company emphasizes innovation, customer service, and delivering high-quality, cost-effective solutions to complex government challenges.
What are some career jobs?
Careers related to Inserso can include roles such as healthcare professionals, administrative staff, or support personnel, depending on the organization's focus. These jobs often require relevant skills, certifications, and experience in healthcare or social services environments.
What is the difference between Inserso vs Social Worker?
| Aspect | Inserso | Social Worker |
|---|---|---|
| Required credentials | Typically a degree in social services or related field | Degree in social work, social sciences, or related field |
| Work environment | Healthcare, elderly care, social programs | Community, healthcare, social services agencies |
| Employer and industry usage | Government agencies, social service organizations | Public and private social service organizations |
| Common search intent | Inserso vs Social Worker | Inserso vs Social Worker |
Inserso professionals focus on elderly care and social programs within healthcare settings, often working for government agencies. Social workers have a broader scope, working in various social service environments, assisting diverse populations. While both roles require social service credentials, their work environments and specific responsibilities differ, making this comparison useful for those exploring careers or services in social support fields.
What are the key skills and qualifications needed to thrive as an IT Support Specialist at Inserso, and why are they important?
To thrive as an IT Support Specialist at Inserso, you need a solid understanding of computer systems, networking, troubleshooting, and typically a relevant degree or certifications like CompTIA A+ or Security+. Familiarity with ticketing systems, remote desktop tools, and government IT security protocols is often expected. Strong problem-solving abilities, clear communication, and customer service orientation are crucial soft skills for this role. These competencies ensure efficient resolution of technical issues and high-quality support for end users, which is essential for operational continuity.
What types of projects and clients can I expect to work with at Inserso, and how does this impact my day-to-day responsibilities?
At Inserso, employees often work on government contracts and IT solutions projects for federal clients, such as the Department of Defense or other government agencies. This means your daily responsibilities may involve collaborating with cross-functional teams, meeting specific contract requirements, and adhering to strict security and compliance standards. The work environment is typically structured and fast-paced, with an emphasis on teamwork, clear communication, and adaptability. You'll also have opportunities to learn about federal contracting processes, which can be valuable for long-term career growth.
What are popular job titles related to Inserso jobs in Texas? For Inserso jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Inserso jobs in Texas look for? The top searched job categories for Inserso jobs in Texas are:
What cities in Texas are hiring for Inserso jobs? Cities in Texas with the most Inserso job openings:
Job description
Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately.
This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.
Responsibilities:
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.
Responsibilities:
- Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues.
- Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals.
- Cooperating and supporting colleagues and interacting with other support groups.
- Analyzing information and evaluating results to choose the best solution to solve issues.
- Observing, receiving, and otherwise obtaining information from any relevant source.
- Resolve technical issues within the policies and guidelines provided.
- Follow the knowledge base and priority matrix for issue resolution.
- Remote diagnostics and troubleshooting client workstations.
- Respond to general inquiries and non-technical questions.
- Providing prompt and courteous customer service.
- Troubleshoot and resolve incidents and problems.
- Provide website navigation assistance.
- Password recovery/reset.
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- High School Diploma or GED.
- 1 year of IT Support experience, preferably in Help/Service Desk or Call Center environment.
- Experience troubleshooting common technical incidents such as local systems set-up and local network issues.
- Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries.
- Experience with Windows operating system.
- Experience with Microsoft Office O365.
- Punctuality and ability to work in a 24x7x365 environment including weekends and holidays.
- Experience working with customers over the phone.
- ITIL certified.
- Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk).
- Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents.
- Experience working with DHS or similar federal government agencies.
- Experience working cohesively in a large team environment.
- Experience working in a large/enterprise environment.
- Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.).
- Effectively communicate with customers, stakeholders, and technical specialists.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
About Inserso
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Vienna, VA, US
Year founded
1994