Customer Success Manager
Atlanta, GA · On-site
Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology. * Knowledge of Microvellum, INNERGY Engineering, or similar ...
Customer Success Manager
Atlanta, GA · On-site
Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology. * Knowledge of Microvellum, INNERGY Engineering, or similar ...
Customer Success Manager
Atlanta, GA · On-site
Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology. * Knowledge of Microvellum, INNERGY Engineering, or similar ...
Customer Success Manager
Atlanta, GA · On-site
Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology. * Knowledge of Microvellum, INNERGY Engineering, or similar ...
Innergy Millwork information
What is the difference between Innergy Millwork vs Innergy Carpenter?
| Aspect | Innergy Millwork | Innergy Carpenter |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications in millwork or carpentry preferred | High school diploma or equivalent; certifications in carpentry or related skills |
| Work Environment | Manufacturing facilities, workshops, construction sites | Construction sites, renovation projects, custom carpentry jobs |
| Industry Usage | Primarily in manufacturing and custom millwork production | Primarily in on-site carpentry and installation work |
Innergy Millwork focuses on manufacturing custom wood products in a workshop setting, while Innergy Carpenter is more involved in on-site installation and general carpentry tasks. Both roles require carpentry skills, but their work environments and daily tasks differ significantly.
What are the key skills and qualifications needed to thrive as a millwork professional?
To thrive as a Millwork Professional, you need expertise in woodworking, blueprint reading, and precise measurement, often supported by experience or vocational training in carpentry or cabinetmaking. Familiarity with CNC machinery, CAD software, and traditional woodworking tools is typically required. Attention to detail, problem-solving abilities, and strong communication skills help ensure quality craftsmanship and smooth project collaboration. These skills are crucial for delivering custom millwork solutions that meet client specifications and industry standards.
What is Innergy Millwork?
Innergy Millwork typically refers to a company or product line specializing in advanced composite materials for building millwork, such as windows, doors, and moldings. These products are often engineered with a blend of fiberglass and resin to provide exceptional strength, durability, and energy efficiency compared to traditional wood components. Innergy Millwork is commonly used in both residential and commercial construction projects for its long-lasting performance and low-maintenance requirements. The term may also refer to proprietary systems, such as Innergy® by Quanex, which are designed to enhance the thermal performance of window and door frames.
What types of projects and materials do employees at Innergy Millwork typically work with, and how does this impact daily responsibilities?
At Innergy Millwork, team members often work on custom architectural millwork projects, including cabinetry, molding, and wood paneling for both residential and commercial spaces. The materials commonly used include hardwoods, veneers, MDF, and sometimes specialized composites, depending on client requirements. This diversity means daily responsibilities can range from reading blueprints and operating CNC machines to hand-finishing pieces and collaborating closely with designers and installers to ensure precise results. The variety of projects keeps the work dynamic, requiring adaptability and attention to detail.
What are popular job titles related to Innergy Millwork jobs in Georgia?
For Innergy Millwork jobs in Georgia, the most frequently searched job titles are:
- Drafting Engineer
- Remote Microvellum Engineer
- Fine Woodworking
- Freelance Architectural Millwork Estimator
- Architectural Millwork Engineer
- Architectural Model Maker
- Contractual Architectural Millwork Estimator
- Work From Home Architectural Millwork Design
- Cabinet Woodworking
- Work From Home Commercial Glass Estimator
What job categories do people searching Innergy Millwork jobs in Georgia look for?
The top searched job categories for Innergy Millwork jobs in Georgia are:
Job description
The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds strong customer relationships, drives product adoption, supports long-term business outcomes, and works proactively to maximize customer retention and growth.
This role partners closely with Professional Services, Technical Support, Sales, and Product to ensure customers have a seamless experience throughout their lifecycle. Success is measured by customer satisfaction, product adoption, renewals, expansion opportunities, and the ability to create raving fans.
What You'll Do
- Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
- Develop trusted advisor relationships with executive sponsors, administrators, engineers, and end users.
- Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement.
- Monitor customer health, identify risks, and develop action plans to improve customer outcomes and retention.
- Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
- Identify opportunities for additional training, consulting, products, and services that help customers maximize their investment.
- Collaborate with Sales on renewal and expansion opportunities while ensuring a seamless customer experience.
- Capture customer feedback and partner with Product to influence future enhancements.
- Maintain accurate customer health metrics, account plans, and activity within CRM.
- Champion the voice of the customer across the organization.
What Success Looks Like
- High customer retention and renewal rates.
- Strong adoption of Microvellum and INNERGY Engineering solutions.
- Excellent customer satisfaction (CSAT) and relationship health.
- Accurate forecasting of customer risk and growth opportunities.
- Consistent executive engagement and strategic account planning.
- Customers who become advocates for Microvellum, INNERGY Engineering, and INNERGY.
Qualifications:
Qualifications
- 3+ years of Customer Success, Account Management, Professional Services, or related SaaS experience.
- Experience managing a portfolio of B2B customers.
- Strong consultative communication and relationship-building skills.
- Ability to manage multiple customer priorities in a fast-paced environment.
- Excellent problem-solving and project coordination abilities.
- Experience with CRM platforms such as HubSpot, Salesforce, or similar.
- Bachelor's degree or equivalent experience preferred.
Preferred Qualifications
- Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology.
- Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions.
- Experience conducting executive business reviews and customer success planning.
- Background partnering with implementation or technical teams.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Accessibility & Work Environment
INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.
This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.
Equal Opportunity Employer
INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Location Eligibility Notice
This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.
Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.
At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.