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Infrastructure Support Specialist Jobs (NOW HIRING)

Continental Finance Company

We are seeking a Senior Infrastructure Support Specialist to join our Technology team. The Senior Infrastructure Support role is responsible for supporting, maintaining, troubleshooting, and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... Server and infrastructure support · Acting as the on-site technical face of the company for ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... Server and infrastructure support · Acting as the on-site technical face of the company for ... IT Support Specialist II can independently handle: · Active Directory administration and ...

BayNova

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an ... and infrastructure support teams. • Provide user support, troubleshooting, adding/removing ...

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Infrastructure Support Specialist information

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How much do infrastructure support specialist jobs pay per year?

As of Sep 15, 2026, the average yearly pay for infrastructure support specialist in the United States is $84,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an infrastructure support specialist?

To thrive as an Infrastructure Support Specialist, you need a solid understanding of network administration, operating systems, troubleshooting, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote monitoring tools, virtualization platforms, and certifications like CompTIA Network+ or Microsoft Certified: Azure Fundamentals are valuable. Strong problem-solving abilities, effective communication, and the capacity to work under pressure distinguish top performers in this role. These skills are crucial for ensuring reliable IT infrastructure, minimizing downtime, and supporting seamless business operations.

What are some common challenges faced by infrastructure support specialists, and how can they effectively address them?

Infrastructure Support Specialists often encounter challenges such as troubleshooting complex network issues, managing unexpected system outages, and balancing multiple support requests simultaneously. Effective prioritization, strong communication with team members, and a proactive approach to monitoring infrastructure can help address these challenges. Staying up-to-date with the latest technologies and regularly participating in training can also improve problem-solving skills and overall performance in the role.

What is the difference between Infrastructure Support Specialist vs Network Support Technician?

AspectInfrastructure Support SpecialistNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentData centers, enterprise IT environments, cloud platformsNetwork labs, enterprise networks, troubleshooting sites
Job FocusMaintaining servers, hardware, and infrastructure systemsConfiguring, troubleshooting, and repairing network hardware and connections

The Infrastructure Support Specialist and Network Support Technician roles share many certifications and work environments, but differ mainly in scope. The Infrastructure Support Specialist handles broader infrastructure components like servers and hardware, while the Network Support Technician focuses specifically on network hardware and connectivity issues. Both roles are essential in maintaining enterprise IT operations and often overlap in skills and certifications.

Is IT hard to become an infrastructure support specialist?

Becoming an infrastructure support specialist typically requires a strong understanding of networking, operating systems, and hardware, often gained through relevant certifications like CompTIA Network+ or Cisco CCNA. While the role can be technically challenging, gaining experience and technical skills through training and hands-on work makes it accessible for many IT professionals.

What does an infrastructure support specialist do?

An infrastructure support specialist maintains and troubleshoots an organization's IT infrastructure, including servers, networks, and hardware. They ensure system stability, perform routine maintenance, and resolve technical issues, often using tools like monitoring software and following industry best practices. Strong problem-solving skills and knowledge of networking, operating systems, and security are essential for this role.
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Infographic showing various Infrastructure Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $84,361 per year, or $40.6 per hour.

Infrastructure Support Specialist (52642)

Las Vegas, NM • On-site

New Mexico Highlands University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about New Mexico Highlands Universityexternal

$54K/yr

Full-time

Posted 27 days ago

Job description

SUMMARY:.
The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support.
DUTIES AND RESPONSIBILITIES:
  • Install and maintain digital and analog telephone instruments;
  • Provide in person and remote support for users located at remote campus locations;
  • Install, maintain and manage network printing/scanning devices;
  • Install, maintain and manage cybersecurity software agents and related software;
  • Install, support, and maintain classroom technology equipment;
  • Install, support, and maintain cloud-based file storage applications;
  • Configure and maintain IOS base data switches;
  • Install, configure, and maintain wireless access equipment on main and remote campus locations;
  • Support and maintain network bandwidth monitoring and management software;
  • Deploy, support, and maintain network disk storage devices;
  • Install and maintain digital, analog, and IP telephony devices;
  • Install and maintain data communication equipment on main and remote campus;
  • Provide 24 hour on-call support for computer/network systems;
  • Coordination of LAN documentation, diagrams and network facilities with other internal and external networks;
  • Install data communication equipment and components;
  • Respond to on-site problem diagnosis, troubleshooting, with 95% resolution, coordination, problem escalations and consulting services;
  • Develops standards for computer and network systems, to include standards for wiring, equipment, system security, and routing protocol;
  • Provides project management of technical staff in the implementation, installation, configuration, and technical support of computer and network architecture;
  • Coordinates projects with other University departments and external organizations and agencies;
  • Serves at the primary point of contact and liaison with vendors; reviews vendor products, and coordinates and facilitates vendor interviews and presentations;
  • Installs, configures, and maintains computer and network operating system and application software;
  • Provides on-call support for computer/network systems;
  • Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals;
  • Analyzes and determines budget requirements, current computer and network systems technology, and available vendor offerings to establish optimum computer and network architecture solutions; plans future enhancements and directions for the university-wide computer network;
  • Installs, configures, and maintains Windows 2008, 2012, 2016, 2019, and 2022 server, Windows 7, Windows 10, Windows 11, Linux, and MAC OS;
  • Performs other job-related duties as assigned.

WORK ENVIRONMENT:
  • Work is performed in a typical interior/office work environment;
  • Work with frequent interruptions;
  • No or very limited exposure to physical risk.
  • Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.

MINIMUM REQUIREMENTS:
EDUCATION: Bachelor's degree in any field, and at least one year of demonstrated experience providing technology support, or Associates degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable.
EXPERIENCE: Four (4) years' experience supporting voice/data networking, personal computers, printers and printer components in a field supported environment.
PREFERRED QUALIFACTIONS:
  • BS in a computer related field such as MIS (Management Information Systems), CS (Computer Science);
  • Six (6) years of full-time work experience supporting voice/data networking, personal computers, and printer components in a field supported environment;
  • Experience in a College or University environment;
  • Experience supporting Microsoft Windows or Microsoft Windows Server environment;
  • Experience supporting Cisco networking equipment;
  • Technical certifications such as CCNA, MCSE, MCSA, etc.

SPECAIL CONDITIONS FOR ELIGIBILITY:
  • Required to maintain a valid NM driver's license to operate University vehicles;
  • Must be willing to work evenings, weekends and odd hours as required.
  • Must be willing to be available on an on-call basis in case of system malfunctions or to work off-hours to perform system upgrades and maintenance.

KNOWLEDGE, SKILLS, & ABILITIES:
  • Skill and ability to work effectively with a wide range of constituencies in a diverse community;
  • Knowledge of LAN;
  • Ability to maintain emotional control under stress;
  • Knowledge of current technological developments/trends in area of expertise;
  • Advanced knowledge and understanding of a wide range of computer and networking software and hardware systems and related technologies;
  • Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software;
  • Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions;
  • Knowledge of computer/network systems infrastructure requirements and standards;
  • Knowledge of computer security systems, applications, procedures, and techniques;
  • Ability to plan, develop, and coordinate multiple projects;
  • Ability to communicate technical information to non-technical personnel;
  • Ability to develop and present educational programs and/or workshops;
  • Knowledge of Windows 2008, 2012, and 2016 server, Windows 7, Windows 10, MAC OS X, and common MS Windows based word processor, spreadsheet, database and other applications.

PHYSICAL DEMANDS:
  • Standing....................................................................................Frequently
  • Walking.......................................................................................Frequently
  • Bending.......................................................................................Frequently
  • Squatting....................................................................................Frequently
  • Climbing ....................................................................................Frequently
  • Kneeling ......................................................................................Frequently
  • Lifting up to 50 pounds............................................................Frequently

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