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Infrastructure Services Manager Jobs (NOW HIRING)

Carrier

Sr Manager, Infrastructure Services

FL · On-site +1

$117K - $234K/yr

The manager will oversee vendor relationships, ServiceNow workflows, and transformation initiatives while driving operational excellence, compliance, and customer satisfaction. Key Responsibilities:

BNY

Director, Infrastructure Services

Manhattan, NY · On-site

Head of Production Services Governance, Incident & Problem Management Role Summary The Head of Production Services Governance, Incident & Problem Management is accountable for the enterprise ...

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$80.5K

$154K

$198K

How much do infrastructure services manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for infrastructure services manager in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Infrastructure Services Manager, and why are they important?

To thrive as an Infrastructure Services Manager, you need expertise in IT infrastructure management, project leadership, and a relevant degree in information technology or a related field. Familiarity with network management tools, cloud platforms (such as AWS or Azure), and ITIL certification are typically important. Strong problem-solving, communication, and leadership skills help you effectively guide teams and collaborate with stakeholders. These skills ensure reliable IT operations, efficient project delivery, and the ability to respond quickly to business needs and technical challenges.

What are some common challenges faced by Infrastructure Services Managers, and how are they typically addressed?

Infrastructure Services Managers often encounter challenges such as balancing the need for system reliability with rapid technological updates, managing diverse teams, and ensuring robust cybersecurity measures are in place. These challenges are typically addressed by establishing clear maintenance schedules, investing in staff training, and fostering strong communication between IT, security, and business units. Proactively monitoring systems and staying updated on industry best practices also help Infrastructure Services Managers anticipate and mitigate potential issues before they impact the organization.

What is an Infrastructure Services Manager?

An Infrastructure Services Manager is a professional responsible for overseeing and maintaining an organization's IT infrastructure, including networks, servers, data centers, and cloud services. They ensure that all technology systems run efficiently, securely, and reliably to support business operations. This role involves managing teams, developing policies, planning upgrades, and troubleshooting issues. Infrastructure Services Managers also coordinate with other departments to align IT services with organizational goals and ensure compliance with industry standards.
What cities are hiring for Infrastructure Services Manager jobs? Cities with the most Infrastructure Services Manager job openings:
What states have the most Infrastructure Services Manager jobs? States with the most job openings for Infrastructure Services Manager jobs include:
Infrastructure Services Manager jobs near you
Infographic showing various Infrastructure Services Manager job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $154,028 per year, or $74.1 per hour.
Infrastructure Services Lead (ISL), Journeyman

Infrastructure Services Lead (ISL), Journeyman

DAn Solutions

Washington, DC • On-site

Full-time

Posted yesterday

Job description

POSITION CONTINGENT ON FUNDING/AWARD

High-Level Description: The Infrastructure Services Lead (ISL) is the operational focal point for enterprise infrastructure services, responsible for real-time incident response, inter-service coordination, and maintaining system availability across the Department of Defense IT environment.

Detailed Description: The ISL serves as the first line of defense in identifying, assessing, and escalating infrastructure service issues within the IT Operations Center. This role provides Tier 2/3 support and engages subject matter experts (SMEs) when required to resolve escalated issues. The ISL collaborates closely with Network, Cyber, Deskside, and Service Desk leads, as well as the Battle Captain (BC), to ensure rapid response and restoration of services. The ISL coordinates all planned and emergency maintenance actions with NGA, develops knowledge articles with the Operations Support Team, and activates crisis action teams as needed. The ISL uses ServiceNow for incident tracking, escalation, and knowledge management, and leverages Splunk for log analysis and operational monitoring. Additional responsibilities include managing operations metrics, ensuring 99.9% system availability, supporting 24x7x365 coverage, and providing technical oversight and leadership during incident resolution.


Requirements:

  • Bachelor's degree in Information Systems, Engineering, or a related field (or equivalent experience).
  • Security+ CE certification and TS/SCI clearance with CI polygraph required.
  • 6+ years of IT operations experience, including 3+ years in an enterprise infrastructure support role.
  • Hands-on experience with ServiceNow for ITSM, incident tracking, change management, and knowledge base development.
  • Experience using Splunk for log correlation, real-time alerting, and operational analysis.
  • Demonstrated ability to lead Tier 2/3 incident response and coordinate root cause analysis in a 24x7x365 environment.
  • Familiarity with ITIL-based service management and enterprise escalation frameworks.
  • Proven ability to activate and lead crisis action teams for high-impact infrastructure issues.
  • Strong communication and briefing skills for both technical teams and executive stakeholders.
  • Ability to manage SLAs, monitor system performance, and collaborate across service lanes and project teams.

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