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Information Technology Support Desk Jobs in Santa Rosa, CA

Endsight

IT Field Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

This role is a Field Engineer position with occasional support desk responsibilities as needed ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

Endsight

IT Field Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Field Engineer Department: Response Center Employment Type: Full Time Location: Napa ... This role is a Field Engineer position with occasional support desk responsibilities as needed.

Endsight

IT Help Desk & Field Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk & Field Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Providing remote IT support across a variety of systems and platforms * Solving complex challenges ...

Solairus Aviation

IT Specialist

Petaluma, CA · On-site

$25 - $32/hr

The ideal candidate brings at least one year of professional IT support experience, has exposure to modern endpoint, identity, and SaaS platforms, communicates clearly with non-technical users, and ...

Redwood Credit Union

IT Specialist I

Napa, CA · On-site

Redwood Credit Union is seeking an IT Specialist I, an entry-level technical position that ensures ... desk phone support to team members of the Redwood Group • Distribute reports to management • ...

Endsight

IT Help Desk & Field Engineer

Napa, CA · Hybrid

$28.84 - $43.25/hr

Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience * Previous MSP ...

Endsight

IT Help Desk & Field Engineer

Napa, CA · Hybrid

$28.84 - $43.25/hr

Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience * Previous MSP ...

Endsight

IT Field Engineer

Napa, CA · On-site

Required : • Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience • Previous MSP experience Required • Ability to configure, deploy, and support network infrastructure ...

Redwood Credit Union

IT Specialist I

Napa, CA · On-site

Redwood Credit Union is seeking an IT Specialist I which is an entry-level technical position that ... desk phone support to team members of the Redwood Group. o Distribute reports to management. o ...

Redwood Credit Union

IT Specialist I

Napa, CA · On-site

Redwood Credit Union is seeking an IT Specialist I which is an entry-level technical position that ... desk phone support to team members of the Redwood Group. o Distribute reports to management. o ...

Front Porch

Technology Specialist

Santa Rosa, CA · On-site

$45 - $50/hr

Under the direction of the IT Help Desk Manager, this position is responsible for providing technical support and related technical service to all Front Porch business users as well as limited ...

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Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology support desk in Santa Rosa, CA is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $29.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What job categories do people searching Information Technology Support Desk jobs in Santa Rosa, CA look for? The top searched job categories for Information Technology Support Desk jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Information Technology Support Desk jobs? Cities near Santa Rosa, CA with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Infrastructure Manager

IT Infrastructure Manager

Redwood Credit Union

Santa Rosa, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Redwood Credit Union is seeking an IT Infrastructure Manager, who will ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. This includes leading an infrastructure engineering team responsible for highly technical work across all aspects of the RCU IT infrastructure, including administration of the network management, cloud platforms, DevOps practices, infrastructure as code (IaC), compute virtualization technologies, Windows and Linux servers, storage, databases and Symitar core system. Drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7.
 
Key Responsibilities
Team Leadership:
o Lead the team responsible for the development, management and security of the server and network environment at RCU.
o Ensure 24-hour support for all mission critical systems and infrastructure.
o Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data.
o Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware.
o Prioritize technical issues and communicate resolution times as needed.
o Supervise staff: Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strong working relationships.
o Ensure effective disaster recovery and business continuity of enterprise applications and host systems.
Infrastructure Architecture & Management:
o Design, maintain and administer the technology infrastructure deployed to support The Redwood Group, including network, server, virtualization, storage, database, and telecom systems.
o Develop procedures and processes to oversee and maintain the RCU infrastructure, SAN/NAS storage systems, servers, and databases of the organization.
o Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks.
o Automate the tasks necessary for managing RCU infrastructure, such as administration tasks, monitoring, testing, deployments, etc.
o Provide feedback on possible budgetary outlays and maintain operations within budget.
o Contribute to key departmental and corporate strategic initiatives and make recommendations to the IT Business Plan.
o Create, maintain, and validate disaster recovery processes for all systems and network equipment. Ensure adequate recovery time and point objectives are achievable.
o Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations.  
Tech Support:
o Ensure full operability of Network, Server and PC's, hardware, and software for the Credit Union.
o Document and resolve both end user and network related problems.
o Prioritize problem resolution and daily schedule as work dictates.
o Formulate and ensure adherence to quality assurance standards, internal to the department and external to end-users.
o Formulate and contribute to effective planning that improves performance and reliability of the network systems.
o Develop and maintain user guides, network diagrams, procedures, and business continuity information department.
o Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services.
o Diagnose, repair, and report to management system issues, security incidents, and other IT events.
o Develop strong working relations with third party vendors to assist in maintaining equipment and resolving related problems.
o Uphold established department service standards. 
DevOps:
o Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure.
o Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments.
o Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance.
o Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration.
o Drive adoption of cloud-native practices and containerization technologies (e.g., Docker, Kubernetes) for scalable and resilient infrastructure.
o Establish and enforce version control and configuration management standards for infrastructure and deployment scripts.  
IT Development:
o Prepare and present recommendations and updates on projects, support, and future needs planning both in writing and verbally.
o Provide mentorship to the infrastructure and support desk staff.
o Lead the organization in networking projects.
o Locate and choose new learning opportunities to enhance and further knowledge of department practices.
o Recommend vendors and equipment based on research and current documentation.
o Research new technologies relating to core business functions.
o Draft and recommend technology plans and requirements for business needs.
o Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
   Awarded a 5-Star Bauer Rating
  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
   Top Corporate Philanthropists (#24) - San Francisco Business Times
   Voted Best Places to Work in the North Bay 20 years in a row
   World-class Employee Engagement scores
   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
   Industry leading Net Promoter Scores across the U.S.
                                                     
Minimum Qualification: Knowledge, Skills and Abilities
  • Certification or equivalent experience, knowledge and/skill in Cisco network and CheckPoint firewall management, VMWare management, Windows server administration, Netapp Storage administration, Linux administration, VoIP administration and / or Symitar administration.
  • Thorough knowledge of industry practiced infrastructure protocols, terminology, and procedures.
  • Thorough knowledge of infrastructure troubleshooting and resolution.
  • Thorough knowledge of PC and server hardware and software.
  • Current knowledge of processes, procedures, rules, and regulations pertaining to information technology.
  • Ability to work independently with little supervision and/or direction.
  • Ability to develop and implement technology projects.
  • Ability to interact and communicate with outside vendors and internal clients.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to travel up to 10% of the time.
The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering a modern IT environment. Prior management experience is strongly desired.
 
Compensation: Base starting range: $141,979 to $187,076 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
  Competitive medical, dental, and vision insurance, mental health offerings
  Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
 
Physical Requirements:
Ability to travel to offsite corporate locations and branch offices as needed.
Ability to occasionally stand for extended periods of time.
Ability to bend, stoop, sit, walk, twist and turn.
Ability to move or lift up to 50 pounds occasionally.
Ability to use a computer keyboard, calculator, and mouse.
Work environment is indoors; majority of the time is spent sitting at a desk.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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