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Information Technology Support Associate Jobs in Ohio

Dean Dorton

IT Support Associate

Cincinnati, OH · On-site

$16.25 - $21/hr

About the Role The IT Support Associate serves as the first point of contact for client technology support requests, playing a key role in resolving routine technical issues and maintaining service ...

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor ... Associate/bachelor's degree or equivalent experience required. hours: 9 AM- 5:30 PM

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Hocking College

IT Support Analyst

Nelsonville, OH

$22/hr

Associate's degree from a two-year college or technical school in a related field preferred. * A minimum of two (2) years of professional experience in an Information Technology support role.

Rocky Brands, Inc.

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Associate's degree from a two-year college or technical school in a related field preferred. * A minimum of two (2) years of professional experience in an Information Technology support role.

Qcells

IT Support Specialist

Highland, OH · On-site

Associate's degree in Information technology , Information Systems, Computer Science, or related ... Mobile device support * Conference room technology * Asset management Software * Windows 10/11

Rokky Brands

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Associate's degree from a two-year college or technical school in a related field preferred. * A minimum of two (2) years of professional experience in an Information Technology support role.

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

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Information Technology Support Associate information

Is an Information Technology Support Associate support a good entry-level job?

An Information Technology Support Associate role is generally considered a good entry-level job, as it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to develop skills for advanced IT positions.

What does an information technology support associate do?

An Information Technology Support Associate provides technical assistance to users by troubleshooting hardware, software, and network issues. They often install, maintain, and repair computer systems and may use tools like remote support software, requiring good communication skills and basic certifications such as CompTIA A+. Their role ensures the smooth operation of IT systems within an organization.

What is an information technology support associate?

An information technology support associate is a professional who provides technical assistance to users and organizations, troubleshooting hardware, software, and network issues. They often work in help desks or IT departments, using tools like remote support software and requiring knowledge of operating systems and basic networking. Certifications such as CompTIA A+ can enhance their qualifications.
Infographic showing various Information Technology Support Associate job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution.

IT Support Associate

Cincinnati, OH • On-site

Dean Dorton
Accounting Services • 51 - 200 employees
Learn more about Dean Dortonexternal

$16.25 - $21/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Monitor and manage incoming support requests through the ticketing system, ensuring prompt acknowledgment and response.

  • Perform initial triage, categorization, and resolution of routine technical issues.

  • Assist with user account management, password resets, and system access requests.

Job description

About Dean Dorton
Dean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.
Our core values guide how we work, lead, and support one another every day. They are:
  • Integrity - We do the right thing, integrity guides our decisions.
  • Relationships - We value people, relationships drive our impact.
  • Collaboration - We win as one team, collaboration fuels our success.
  • Growth - We stay curious, growth is our mindset.

About the Team
Dean Dorton's Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client's operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services.
About the Role
The IT Support Associate serves as the first point of contact for client technology support requests, playing a key role in resolving routine technical issues and maintaining service excellence. This role manages the intake and triage of support tickets while collaborating with the broader technology team to ensure timely, effective resolution. It's an ideal position for an early-career professional who is client-focused, detail-oriented, and eager to build a foundation in IT within a professional services environment.
Essential Duties & Responsibilities
The essential duties & responsibilities of the IT Support Associate role are outlined below in correlation with Dean Dorton's performance management impact areas.
Technical
Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).
  • Monitor and manage incoming support requests through the ticketing system, ensuring prompt acknowledgment and response.
  • Perform initial triage, categorization, and resolution of routine technical issues.
  • Escalate complex or high-priority incidents to appropriate team members with clear documentation.
  • Maintain accurate and detailed notes within tickets to ensure effective communication and tracking.
  • Troubleshoot common technical issues related to Microsoft 365, Windows operating systems, networking, and endpoint security.
  • Assist with user account management, password resets, and system access requests.
  • Contribute to improving support processes by documenting solutions and recurring issues.

Behavioral
Definition: the behaviors associated with performing your job (interpersonal skills).
  • Deliver responsive, professional, and courteous communication in all client interactions.
  • Provide timely updates and follow-through on open support tickets.
  • Maintain a client-first mindset, ensuring a high standard of service and satisfaction.
  • Prioritize and manage multiple requests effectively in a fast-paced, team-oriented environment.
  • Participate in team meetings, training sessions, and performance discussions.
  • Demonstrate reliability, accountability, and enthusiasm for continuous improvement.

Non-Charge
Definition: the contribution you make to Dean Dorton outside of client work.
  • Contribute to the internal knowledge base by documenting processes, solutions, and best practices.
  • Support team onboarding by assisting with documentation and training materials.
  • Stay informed on emerging tools, technologies, and IT support trends.
  • Participate in internal training programs and certification pathways to enhance technical expertise.
  • Demonstrate Dean Dorton's values by promoting teamwork, professionalism, and service excellence.

Requirements
Experience & Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent coursework/experience).
  • Internship, part-time, or help desk experience preferred.
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple requests with professionalism and efficiency.
  • Eagerness to learn and apply new technologies in a client-focused environment.
  • Experience with endpoint security, user account management, and ITSM/ticketing systems.
  • Interest in pursuing industry certifications (CompTIA A+, Microsoft, ITIL) preferred.

Software & Tools
  • Microsoft 365
  • Remote access and support platforms
  • Ticketing and IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow)
  • Microsoft Office Suite (Excel, Word, Outlook, Teams)

Benefits
The Fun Stuff
Work isn't all work! We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:
  • Flexible work schedules and environment
  • Unlimited Paid Time Off (PTO)
  • Paid family leave, medical leave, and maternity/paternity leave programs
  • Retirement benefits, including a best-in-class employer match and automatic profit sharing.
  • Telemedicine, mental health resources and wellness program reimbursement

Dean Dorton is an Equal Opportunity Employer. We're committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We encourage you to apply for our available positions, even if you don't necessarily check every box on the description.

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