ZipRecruiter

Log In

1

Information Technology Support Analyst Jobs in Georgia

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Job Title: IT Support Analyst Employment Type: Full-Time, Long-Term Role Location: On-site - Atlanta, GA Time Zone: U.S. Eastern Time (ET) Industry: Technology Consulting / Digital Services Work ...

Robert Half

IT Support Analyst

Brunswick, GA · On-site

We are looking for an experienced IT Support Analyst to join a collaborative technology team in Brunswick, Georgia. This contract-to-permanent opportunity is ideal for a hands-on, detail-oriented ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

Geotab Inc.

IT Support Specialist

Atlanta, GA · On-site

Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 ... analysis to account opening, transactions, and performance reporting--and integrates with multiple ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

We partner with top companies to deliver high-quality talent in engineering, IT, and emerging ... Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as ... Ability to identify simple to complex problems and analyze them for triage or solution.

Flight Centre Travel Group (usa) Inc

$18.25 - $25.25/hr

Digital and Technology Ignite Travel Group is looking for an IT Support Analyst to join our Technology team and play a key role in keeping our people connected, productive, and supported. Reporting ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

NEOGOV

IT Service and Support Analyst

Gainesville, GA · On-site

NEOGOV is part of the City of Gainesville's Information Technology department, seeking an IT Service and Support Analyst. The Analyst will support the IT department by collecting, analyzing, and ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Perform root cause analysis and contribute to problem management initiatives * Collaboration ...

next page

Showing results 1-20

All JobsInformation Technology Support Analyst JobsInformation Technology Support Analyst Jobs in Georgia

Information Technology Support Analyst information

What is the difference between Information Technology Support Analyst vs Network Support Specialist?

AspectInformation Technology Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments across various industries, tech support firmsTelecommunications, large enterprises, network service providers

While both roles involve technical support, the Information Technology Support Analyst primarily assists end-users with hardware and software issues, whereas the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and specialization.

Is an Information Technology Support Analyst a good career?

An Information Technology Support Analyst is a viable career option for those interested in troubleshooting hardware and software issues, providing technical assistance, and working with tools like ticketing systems and remote support software. The role often offers opportunities for certification, skill development, and career advancement within IT departments or support services.

What does an information technology support analyst do?

An information technology support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and may support systems like operating systems, email, and security protocols to ensure smooth IT operations.

What cities in Georgia are hiring for Information Technology Support Analyst jobs?

Cities in Georgia with the most Information Technology Support Analyst job openings:

Infographic showing various Information Technology Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Analyst

Atlanta, GA • On-site

Kopius, Inc.
See more jobs at Kopius, Inc.external

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Provide on-site IT support to employees in the Atlanta office

  • Troubleshoot hardware and software issues, including laptops, peripherals, printers, and mobile devices

  • Support Microsoft 365 technologies and perform basic Microsoft Entra ID (Azure AD) administration

Job description

Job Title: IT Support Analyst
Employment Type: Full-Time, Long-Term Role
Location: On-site - Atlanta, GA
Time Zone: U.S. Eastern Time (ET)
Industry: Technology Consulting / Digital Services
Work Authorization: Must be legally authorized to work in the United States on a permanent basis
About the Role
Kopius is seeking an IT Support Analyst to join our team on-site at our new Atlanta office. This role provides IT support for Kopius as a company, not only for the Atlanta office or the local team - the analyst is part of our broader support staff, serving employees across the organization regardless of location, the same as any other member of the support team. Based on-site in Atlanta, this person will work closely with our centralized IT team based in Argentina.
You will act as our local IT presence in Atlanta - ensuring smooth day-to-day operations, coordinating with external vendors, and supporting office infrastructure - while also being available to support Kopius employees company-wide as part of the broader IT support team. This is a hands-on role for someone who enjoys being the "eyes and hands" of a distributed IT team, works effectively with both in-person users and remote colleagues, and takes ownership of the operational health of a growing office environment.
???????
Key Responsibilities
  • Provide on-site IT support to employees in the Atlanta office, and remote support to Kopius employees company-wide as part of the broader IT support team
  • Troubleshoot hardware and software issues, including laptops, peripherals, printers, and mobile devices
  • Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, and SharePoint
  • Perform basic Microsoft Entra ID (Azure AD) administration, including user support and access-related tasks
  • Support endpoint management through our MDM platform (Microsoft Intune experience preferred)
  • Assist with basic networking tasks, including connectivity troubleshooting, Wi-Fi, switches, and office infrastructure
  • Coordinate with external vendors for office installations, repairs, internet services, cabling, and other IT-related work
  • Assist with IT asset management, inventory, equipment deployments, and procurement
  • Prepare and deploy equipment for new hires and recover equipment during offboarding
  • Participate in regular meetings with the centralized IT team and maintain constant communication to ensure alignment on priorities and ongoing projects
  • Escalate issues when necessary while acting as the "hands and eyes" of the IT department in the Atlanta office
  • Assist with maintaining office technology, meeting rooms, conferencing equipment, and general workplace IT operations

Basic Qualifications
  • Strong written and verbal communication skills, with the ability to engage directly with employees at all levels - both on-site and across the company - and coordinate effectively with a remote IT team
  • Strong customer service orientation - patient, approachable, and solution-focused
  • Self-motivated and able to work independently while staying aligned with a distributed team
  • Highly organized with strong attention to detail and follow-through discipline
  • Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution
  • Comfortable being the sole on-site IT presence and taking ownership of local operational outcomes
  • Reliable and dependable - comfortable with the accountability that comes with being the local point of contact
  • Strong sense of accountability and ownership over office IT health and user experience

Technical Requirements
  • 3-5 years of experience providing on-site IT support in a corporate environment
  • Good working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Microsoft Entra ID (Azure AD)
  • Hands-on experience with Microsoft Intune or another MDM solution
  • Basic networking knowledge - TCP/IP, DNS, DHCP, Wi-Fi, switching
  • Experience supporting printers, peripherals, and office equipment
  • Experience with IT asset management, inventory, and equipment lifecycle (deployment, recovery, procurement)
  • Experience coordinating with external vendors for office IT operations
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
  • Nice to have: IT certifications (CompTIA A+, Network+, Microsoft certifications)
  • Nice to have: Experience supporting conferencing equipment and meeting room technology
  • Nice to have: Experience supporting distributed / hybrid teams across multiple time zones
  • Nice to have: Prior experience in IT services, technology consulting, or professional services environments

Things to keep in mind!
  • Compensation: $50,000 - $75,000 / year. Individual pay within the posted range is determined by multiple factors, including job-related knowledge, skills, experience, and relevant education or training.
  • Location: This is a full-time on-site role based at our Atlanta, GA office. Candidates must be located in the Atlanta metro area.
  • Work Authorization: Applicants must be legally authorized to work in the United States on a permanent basis without requiring sponsorship, transfer, or extension of work authorization now or in the future.
  • Equal Opportunity: We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected characteristic under federal, state, or local law.

Benefits of working with Kopius!
  • Flex PTO plus 11 paid holidays
  • 12 weeks of paid parental leave
  • Fully paid medical, dental, and vision insurance for you and your family
  • 401(k) with 4% company match
  • Short & Long-Term Disability and fully paid Life Insurance
  • Professional Development Fund for continuing education and training
  • Career growth and ongoing professional development

About You | At Kopius, we value individuals who embody our core values:
  • Community and Connection: Foster team connection; contribute to a collaborative environment.
  • Exceptional Experiences: Strive for outstanding communication experiences; align actions with delivering excellence.
  • Embrace New Ideas: Demonstrate openness to innovation; adapt and learn quickly.
  • Ownership Mentality: Take responsibility and ownership of tasks and projects; drive issues to resolution.
  • Walk the Talk: Consistently align actions, communication, and problem-solving with company values.

About Us
At Kopius, we're passionate about technology and driven by our partners' potential to make a difference in the world. Our expert teams in digital strategy, design, and engineering are dedicated to solving complex problems and exploring new frontiers. With over 40 active projects and 500+ talented professionals across USA, LATAM, and Europe, we're committed to creatively tackling big challenges and helping our customers stay ahead in a rapidly evolving digital landscape. Join us on this exciting journey of innovation and growth!

Apply