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Information Technology Help Desk Intern Jobs in Raleigh, NC

CCS

Help Desk Technician

Raleigh, NC

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... General understanding of how a corporate IT environment fits together - network, servers, identity ...

LC Industries

Coordinator, Help Desk

Durham, NC

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... General understanding of how a corporate IT environment fits together - network, servers, identity ...

Carol Woods Retirement Community

Intern - IT

Chapel Hill, NC · On-site

$13.75 - $18.25/hr

What You'll Do As an IT Intern, you'll work on meaningful projects and day-to-day technology ... Help maintain printers, workstations, and other IT equipment * Document procedures and technical ...

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.

The HT Group

Senior IT Administrator

Durham, NC · On-site

$77K - $105K/yr

Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues * Own the North CarolinaIT office infrastructure- firewalls (e.g., UniFi ...

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.

New

Rimkus

IT Service Desk Manager

Chapel Hill, NC · On-site

Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.

US IT Solutions Inc

HelpDesk Engineer

Durham, NC · On-site

Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Carimus

IT Intern (Raleigh, NC)

Raleigh, NC · On-site

$13.25 - $17.75/hr

To help support our growth, we are looking for an IT Intern to support our employees with IT support. The IT intern will gain hands-on experience with Carimus' internal IT, including providing ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Communicate technical information clearly to non-technical users. * Troubleshoot hardware, software ... Distribute organization-wide communications regarding technology issues and service interruptions.

HUMACYTE GLOBAL INC

Sr. IT Support Specialist

Durham, NC · On-site

Information Technology LOCATION: Durham, NC, Onsite/Not Remote COMPANY: Humacyte Inc (Nasdaq: HUMA ... Serve as the escalation point for frontline / junior help desk staff on complex or high-priority ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

... Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of:

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Information Technology Help Desk Intern information

See Raleigh, NC salary details

$9

$16

$25

How much do information technology help desk intern jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for information technology help desk intern in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What does an Information Technology Help Desk Intern do?

An Information Technology Help Desk Intern provides technical support to users by troubleshooting hardware, software, and network issues. They assist with setting up new equipment, installing software, and resolving common technical problems. Interns often respond to help desk tickets, document solutions, and escalate complex issues to senior IT staff. This role helps interns gain hands-on experience while supporting the organization's technology needs.

What are the key skills and qualifications needed to thrive as an Information Technology Help Desk Intern?

To thrive as an Information Technology Help Desk Intern, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or coursework in IT. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-service mindset are crucial soft skills in this role. These skills ensure effective technical support, quick issue resolution, and a positive user experience, which are essential for maintaining smooth IT operations.

What types of technical issues will I commonly encounter as an Information Technology Help Desk Intern?

As an Information Technology Help Desk Intern, you will frequently address issues such as password resets, software installation problems, printer connectivity, and network access troubles. You'll also help troubleshoot hardware malfunctions and assist users with email or account access. This role requires strong communication skills, as you'll guide employees through solutions and sometimes escalate more complex problems to senior IT staff. The experience you gain will provide a solid foundation for a future career in IT support or systems administration.

What is the difference between Information Technology Help Desk Intern vs Help Desk Technician?

AspectInformation Technology Help Desk InternHelp Desk Technician
QualificationsTypically pursuing or recently completed an IT-related degree or certificationUsually requires an associate or bachelor’s degree in IT or related field, with some certifications preferred
Work EnvironmentInternship setting, often part-time, in a corporate or IT support departmentFull-time role providing technical support to end-users in various industries
ResponsibilitiesAssisting with basic troubleshooting, learning support procedures, and gaining experienceDiagnosing and resolving hardware/software issues, maintaining user accounts, and supporting IT infrastructure

While both roles involve technical support, the Information Technology Help Desk Intern is an entry-level position focused on learning and assisting, whereas the Help Desk Technician is a full-time role with more responsibilities and independence in resolving technical issues.

Infographic showing various Information Technology Help Desk Intern job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Help Desk Technician

Raleigh, NC

CCS
See more jobs at CCSexternal

$19.50 - $26.25/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Provide Tier 1 end-user support by receiving, triaging, resolving, and documenting incidents and service requests related to desktops, laptops, mobile devices, peripherals, printing, and conferencing equipment.

  • Execute onboarding and offboarding processes, including account provisioning, equipment setup, asset recovery, and maintaining endpoint asset records.

  • Support workstation imaging, configuration, deployment, and hardware refreshes, as well as assist with telephony setup and warehouse-area device support.

Job description

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level application issues; executes onboarding and offboarding; and maintains the endpoint asset inventory. All work is tracked in ManageEngine environment and performed against approved processes.

What You'll Do:

   End-user support (Tier 1): Receive, triage, resolve, and document incidents and service requests in ManageEngine - desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting-room equipment. Desk-side on site; remote support for out-of-region users during the coverage window.
   Onboarding: Execute new-hire setup per the KIOTI-approved process - account provisioning, mailbox setup, workstation preparation, peripheral and access setup.
   Offboarding and asset recovery: Account deprovisioning, equipment collection, asset record updates, and return-to-stock or disposal staging.
   Imaging and deployment: Workstation/laptop imaging, configuration, and deployment; hardware refresh execution; mobile device setup.
   Asset inventory: Maintain endpoint asset records (assignment, serial numbers, lifecycle status); keep deployable stock ready.
   Telephony (user level): RingCentral user provisioning and basic configuration - extensions, voicemail, softphone setup, headset support.
   Warehouse-area devices: Support endpoints, barcode scanners, label printers, and terminals located in warehouse areas, in compliance with KIOTI site safety requirements and PPE specifications.
   ERP/CRM first-line handling: Receive and triage user-level ERP and CRM tickets - login and access issues, client-side errors, basic how-to questions. Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal administrators. ERP/CRM administration and configuration are out of scope.
   User enablement: Guide employees on standard hardware and software usage.
   Documentation: Document procedures, resolutions, and knowledge-base articles in ManageEngine.

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What You Bring:

  • 1-3 years of help desk / desktop support experience, or equivalent certifications
  • Windows 11 and Microsoft 365 support experience
  • Basic user account support - password resets, account lockouts, MFA assistance (exposure to Entra ID / Active Directory is a plus)
  • Basic connectivity troubleshooting - Wi-Fi, wired network, and printer issues at the user level
  • Experience working in a ticketing system with documented case handling
  • Clear written and verbal communication with non-technical users
  • General understanding of how a corporate IT environment fits together - network, servers, identity, business applications - enough to describe issues accurately and escalate to the right team. Specialist knowledge is not expected.
  • Ability and willingness to learn KIOTI-specific systems and, with training and documented procedures, take on additional routine tasks in these areas over time.

Preferred, but not required:

   ManageEngine ServiceDesk / Endpoint Central experience
   Basic Exchange Online mailbox administration
   RingCentral or comparable cloud telephony administration
   Genuine interest in learning enterprise business applications (ERP/CRM) at the user-support level - prior experience not required
   Experience supporting warehouse or manufacturing environments (scanners, label printers, ruggedized devices)

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