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Information Technology Associate Jobs in Wakefield, MA

Harvard University

IT Support Associate II

Boston, MA · On-site

$55/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

Harvard University

IT Support Associate II

Boston, MA

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

New

Berkshire Bank

IT Systems Analyst

Boston, MA · On-site

$52K - $90K/yr

Education: • Associate's Degree in Computer Science or Business, or comparable work experience ... of information technology • Excellent analytical and problem-solving skills • Strong ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Haverhill, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Andover, MA · On-site

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Methuen, MA · On-site

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Lawrence, MA · On-site

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

KabaFusion

IT Support Specialist II

Lexington, MA · On-site

$30.72 - $37.88/hr

Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer Science, Information Technology, or a related field * Degree can be substituted if the candidate has a ...

South Shore Health

IT Field Support Analyst

Weymouth, MA

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

CarGurus

IT Service Desk Analyst

Boston, MA

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

Jobtailor

IT Help Desk Manager

Waltham, MA · On-site

$95 - $130/hr

Reporting to the US Associate Director of IT, leads the firm's US‑based end‑user support function. * Responsible for the delivery and continuous improvement of IT services supporting employees ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Wakefield, MA

Information Technology Associate information

See Wakefield, MA salary details

$14

$31

$58

How much do information technology associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for information technology associate in Wakefield, MA is $31.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $37.02 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Wakefield, MA?

The most popular types of Information Technology jobs in Wakefield, MA are:

What cities near Wakefield, MA are hiring for Information Technology Associate jobs?

Cities near Wakefield, MA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Wakefield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,697 per year, or $31.1 per hour.

IT Support Associate (HO)

Nucar Southern New England

Norwood, MA • On-site

$50K - $60K/yr

Full-time

Posted 21 days ago

Job description

Position Summary
DCD Automotive Holdings is seeking an IT Support Associate to join our team. This role sits at the intersection of day-to-day technical support and long-term systems stability - you'll help ensure our company's technology infrastructure runs smoothly across all dealership and office locations, while delivering high-touch, customer-focused service to end users.
Key Responsibilities
End-User Technical Support & Diagnostics
  • Provide technical support for hardware, software, printers, mobile devices, and related technology across workstations and network equipment.
  • Analyze, research, troubleshoot, and resolve support tickets involving hardware failures, operating system errors, and software issues; document and escalate as necessary. • Resolve connectivity and integration issues for network peripherals (printers, copiers, scanners, and other equipment used in an auto dealership setting).
  • Provide onsite and off-site support at dealership and office locations as needed, delivering in-person remediation or remote-desktop support depending on issue severity.

Connectivity, Security & Access Management
  • Configure and troubleshoot network routers, managed switches, wireless, and secure remote access protocols.
  • Administer user accounts, email, system access, and security permissions across platforms such as Microsoft Active Directory, Google Workspace, Tekion, Reynolds & Reynolds, and other automotive manufacturer-specific websites, etc.
  • Support basic local area network (LAN) structures and connectivity troubleshooting. • Knowledge of physical network wiring and how to run, troubleshoot, and repair data lines.

Device Deployment & Asset Management
  • Coordinate the setup, configuration, and physical distribution of new or reallocated technology.
  • Conduct regular physical and digital hardware/software inventory updates to verify licensing compliance and hardware status.
  • Perform routine break/fix hardware repairs (displays, batteries, keyboards, internal components).

Systems, Backup & Implementation Support
  • Assist with technology implementations, system upgrades, testing, and maintenance activities.
  • Coordinate with vendors and third-party providers to resolve technical issues. Documentation & Ticketing
  • Accurately log, track, prioritize, and close out incidents within Zendesk while meeting service level expectations.
  • Enter complete, methodical documentation notes for all problems and resolutions to support long-term trend analysis.

On-Call & Escalation
  • Participate in on-call support rotation for critical system alerts as needed. • Escalate high-complexity issues to appropriate internal or vendor resources.

Other
  • Adhere strictly to established IT strategies, procurement rules, data security regulations, and standard operating procedures set by department leadership.
  • Perform other duties as assigned by the Chief Information Officer.

Knowledge, Skills & Abilities
  • Comprehensive knowledge of troubleshooting, repairing, and optimizing end-user devices including laptops, desktops, tablets, and specialized equipment. • Working knowledge of Microsoft Windows, Google Workspace, Cisco Meraki, and Cisco Phone system preferred
  • Ability to translate complex technical diagnostics into clear, user-friendly solutions for non-technical staff.
  • Strong organizational skills to prioritize assignments independently, manage field dispatch times, and execute hardware inventories across multiple sites.
  • Strict commitment to compliance with technical standards, IT security protocols, and data privacy requirements.
  • Professional composure and a customer-focused mindset when addressing urgent or unpredictable technology issues.

Qualifications
  • Associate degree in Information Technology or related field preferred; equivalent experience considered.
  • 3-4+ years of IT support, desktop support, help desk, or on-premises environment experience.
  • Proven track record resolving Level 1 and Level 2 tickets independently. • Proficiency in RMM software, VMware server virtualization, advanced networking, Veeam backup and recovery.
  • Excellent customer service, communication, and interpersonal skills. • Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
  • Valid drivers license with clean driving record.
  • Must be able to travel between facilities and operate a motor vehicle safely.

Physical Working Conditions
  • Requires frequent movement between dealership locations and offices across multi-floor environments; travel between facilities is mandatory.
  • Frequently remains stationary for extended periods when working at a desk, repairing device components, or entering data into ticketing systems.
  • Must communicate clearly and effectively in person, via email, and by phone. • Continuous use of hands for fine-motor tasks (running hand tools, pulling network cables, handling device components, typing).
  • Regular requirement to lift, slide, reposition, and carry technology equipment weighing up to 25-30 lbs.
  • Ability to remain calm, objective, and professional when facing urgent timelines or hardware failures.

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