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Information Technology Associate Jobs in Novato, CA

Ensign Services

IT Field Resource

Vallejo, CA

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services, Inc.

IT Field Resource

Vallejo, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Santa Rosa, CA

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

CIRM

IT Support Specialist

South San Francisco, CA · On-site

Supervision Received Reporting to the Associate IT Director. Supervision Exercised None Qualifications (Experience and Education) * BS in computer Science, Information System, Engineering, or related ...

Ensign Services, Inc.

IT Field Resource

Sonoma, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services, Inc.

IT Field Resource

Santa Rosa, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

CIRM

IT Support Specialist

South San Francisco, CA · On-site

Supervision Received Reporting to the Associate IT Director. Supervision Exercised None Qualifications (Experience and Education) * BS in computer Science, Information System, Engineering, or related ...

Ensign Services

IT Field Resource

Sonoma, CA

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Network Right

Senior IT Consultant

San Francisco, CA · On-site

$95K - $110K/yr

We are disrupting the IT service industry by offering custom solutions to each individual client ... Managing associate techs, handling escalations, and being point on our biggest accounts. This may ...

Akima, LLC

IT Project Manager

Petaluma, CA · On-site

$113K - $134K/yr

... associate in project management (CAPM), CompTIA Project+, or other certification exemplifying ... IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our ...

People 1st IT

IT Support Analyst

San Francisco, CA · On-site

Evaluate client technology landscape based on company standards * Minimum of three client onsites a ... Associate degree, MCSA or equivalent technical certifications/experience 3. Ability to effectively ...

E Tech Group

Senior Controls Engineer

Sonoma, CA · On-site

$90K - $130K/yr

... IT automation and control solutions for more than 25 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and ...

E Tech Group

Senior Controls Engineer

Sonoma, CA · On-site

$90K - $130K/yr

... IT automation and control solutions for more than 25 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

E Tech Group

Controls Engineering Manager

Fairfield, CA

$160K - $200K/yr

... IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical ... As an E Tech associate, you can unlock your greatest potential through challenges and ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in Novato, CA

Information Technology Associate information

See Novato, CA salary details

$16

$34

$65

How much do information technology associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for information technology associate in Novato, CA is $34.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $41.20 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

Is an Information Technology Associate worth getting an Information Technology degree in 2026?

An Information Technology Associate position often benefits from a relevant degree, as it provides foundational knowledge in networking, security, and systems administration. However, practical experience, certifications like CompTIA or Cisco, and technical skills can also be highly valuable in this field. By 2026, a combination of education and hands-on experience will likely remain important for career advancement in IT roles.

What can I do with an information technology associate's degree?

An Information Technology Associate's degree prepares individuals for roles such as help desk technician, network support specialist, or systems administrator. These positions involve troubleshooting hardware and software issues, maintaining network infrastructure, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity. Certifications like CompTIA A+ or Network+ can enhance job prospects in this field.
More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in Novato, CA?

The most popular types of Information Technology jobs in Novato, CA are:

What cities near Novato, CA are hiring for Information Technology Associate jobs?

Cities near Novato, CA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in Novato, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,052 per year, or $34.6 per hour.

IT Field Resource

Ensign Services

Vallejo, CA

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

607th of 893 rated healthcare providers

Job description

IT Field Resource
Position Type: Full Time, exempt employee.
Salary: $70,000 - $80,000 annually, DOE; may be eligible for bonus.
Location: This position supports the Northern California area/market, and requires extensive travel (75%+). The ideal candidate will reside near Vallejo, Sonoma, or Santa Rosa, CA.
About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.

We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
We are seeking an energetic IT Field Resource to support facilities through a mix of remote ticket resolution and onsite troubleshooting. This role requires significant travel to support our market facilities, ensuring reliable and fully functional systems. If you are an IT professional who values teamwork, ownership, and hands-on support, this role allows you to travel while directly supporting skilled nursing home teams and the systems they rely on every day.
Job Duties and Responsibilities include, but are not limited to:
  • Serve as a trusted IT partner to Facility Administration, Nursing teams, and Service Center team members, ensuring they have the tools and support needed to focus on resident care.
  • Support facilities by coordinating the deployment, service, and ordering of IT equipment that enables reliable daily operations.
  • Work collaboratively with teams and vendors to install and support networking and telecommunications equipment.
  • Guide facilities through warranty requests and equipment returns, helping resolve issues quickly and smoothly.
  • Collaborate closely with fellow Field Operations team members to share knowledge, support one another, and achieve shared goals.
  • Manage mobile devices through MDM to keep team members connected, secure, and productive.
  • Respond to Zendesk support requests and prepare equipment quotes with a service‑oriented, customer‑first approach.
  • Contribute to IT projects by coordinating efforts, communicating progress, and supporting successful outcomes for the facilities we serve.
  • Maintain accurate information in the ServiceNow directory to support access, communication, and operational continuity.
  • Travel out of market to participate in team meetings and culture events, strengthening relationships and collaboration across the organization.
  • Create and adjust monthly schedules as needed.
  • Reconcile AMEX and Concur expenses accurately, supporting responsible stewardship of company resources.
  • Demonstrate and uphold Ensign’s CAPLICO core values.
Preferred Qualifications:
  • Associate’s or Bachelor’s degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3).
  • 5+ years of hands-on IT support experience in environments serving 100+ users and/or multiple locations.
  • Good troubleshooting methodologies and basic knowledge of, including but not limited to the following:
    • Windows OS 10, 11 and Office 365.
    • Computer Devices and Printer/Scanner configuration and support that include: HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers.
    • Networking fundamentals and protocols and structured cabling.
    • Information security practices.
    • Mobile device management and configuration practices.
    • IT cabling infrastructure.
  • Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
  • Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
Working Conditions:
We support 24/7 operations. This position requires extensive travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas may be necessary in specific situations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
Additional Information:
  • Pre‑employment criminal background screening required.
What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID: 1695

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