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Information Technology Associate Jobs in Madison, MS

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Information Technology Associate information

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$11

$24

$45

How much do information technology associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for information technology associate in Madison, MS is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $28.56 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs
What are the most commonly searched types of Information Technology jobs in Madison, MS? The most popular types of Information Technology jobs in Madison, MS are:
What cities near Madison, MS are hiring for Information Technology Associate jobs? Cities near Madison, MS with the most Information Technology Associate job openings:
Information Technology Associate jobs near you

IT Support Analyst

Cosmich Simmons and Brown PLLC

Jackson, MS • On-site

Full-time

Re-posted 16 days ago

Job description

Job Type
Full-time
Description
Duties:
  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Install, configure, and maintain computer systems and peripherals
  • Respond to user inquiries and provide timely feedback, and resolution of IT-related problems
  • Collaborate with team members to identify and implement solutions to improve system performance and reliability
  • Assist in the administration of IT infrastructure, including servers, networks, and Office365
  • Document and maintain accurate records of IT support activities.

Skills:
  • Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator
  • Strong knowledge of computer hardware components and troubleshooting techniques
  • Hands-on experience with desktop applications and hardware solutions
  • Experience with network operations and concepts
  • Experience with Azure Active Directory Admin Portals
  • Experience with video conference solutions such as: Zoom and Teams
  • Experience with file sharing solutions such as: ShareFile, Box and One Drive
  • Basic Experience with VMware
  • Understanding Of Endpoint and Network Security
  • Experience with support and patching tools such as Managed Engine /Ninja, etc.

Requirements
Associate's Degree in Information Technology, Computer Science, or a related field, Bachelor's preferred
3 plus years' experience in Information Technology.
Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support.
Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations.
Strong critical-thinking skills combined with a genuine passion for helping people.
We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. As an IT Support professional, you will play a crucial role in ensuring the smooth operation of our company's technology infrastructure. If you have a passion for technology and enjoy working in a fast-paced environment, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be assigned.
Physical Requirements:
Heavy Lifting & Equipment Handling
  • Lifting: Regularly required to lift, carry, push, and pull equipment weighing up to 30 to 50 lbs. (e.g., servers, desktops, printers, or battery backups).
  • Mobility: Ability to walk and stand frequently, sometimes navigating across large buildings, warehouses, or multiple campus locations.

Agility & Maneuverability
  • Crawl and Kneel: Must be comfortable crawling under desks, routing cables behind equipment, or accessing network closets.
  • Reach and Stretch: Frequent reaching overhead, horizontally, or below the waist to plug in equipment or manage wire racks.
  • Climb: Capacity to use stepladders or climb ladders to mount equipment, access ceiling Wi-Fi routers, or manage server rooms.

Dexterity & Sensory Capabilities
  • Fine Motor Skills: High degree of finger and hand dexterity to assemble, disassemble, and repair delicate, small-scale computer hardware (e.g., swapping hard drives, replacing memory, managing small screws).
  • Vision: Near vision is critical for reading small text, viewing fine details on motherboards, and observing computer screens for long periods. Color vision is frequently required to identify color-coded wiring and port indicators.

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