ZipRecruiter

Log In

1

Information Technology Assistant Jobs in Ware, MA

CFS

Regional IT Support Specialist

Enfield, CT

Regional IT Support Specialist Southern Connecticut Territory (New Haven - Stamford) $55,000 - $65 ... Troubleshoot network connectivity and support cloud-managed technologies * Assist with system ...

Berkshire Bank

IT Support Technician

Worcester, MA · On-site

$20.50 - $32.12/hr

Division: Technology Department: IT-Service Mgmt & Ops Reports to: VP, IT Manager Status: Non ... Creates and maintains accurate knowledge base articles for Desktop Support Technicians. Assist with ...

CFS

IT Operations Manager / Lead

Springfield, MA

$31/hr

Senior IT Systems Lead (Temp-to-Hire) Location: Springfield, MA (Onsite 5 days/week with occasional ... related systems * Assist with infrastructure management, system upgrades, and technology ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA ... Reset passwords, manage user accounts, and assist with Microsoft 365 applications * Escalate issues ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA ... Reset passwords, manage user accounts, and assist with Microsoft 365 applications * Escalate issues ...

PeoplesBank

Senior IT Security Administrator

Holyoke, MA · On-site

$89K - $97K/yr

Works with Security team, Risk Oversight Group, and Network team in developing and updating business continuity and disaster recovery protocols. * Assist Risk Oversight Group with IT security ...

next page

Showing results 1-20

All JobsInformation Technology JobsInformation Technology Assistant JobsInformation Technology Assistant Jobs in Ware, MA

Information Technology Assistant information

See Ware, MA salary details

$11

$23

$40

How much do information technology assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for information technology assistant in Ware, MA is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

What is the job of an information technology assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

How does an information technology assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

More about Information Technology Assistant jobs
What cities near Ware, MA are hiring for Information Technology Assistant jobs? Cities near Ware, MA with the most Information Technology Assistant job openings:
Information Technology Assistant jobs near you
Infographic showing various Information Technology Assistant job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

IT Assistant

Springfield Housing Authority

Springfield, MA • On-site

$27.45/hr

Full-time

Posted 14 days ago

Job description

The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the IT Assistant position. This is a regular full-time non-exempt position with benefits. 40 hours/ week, M-F 8:00 am - 4:30 pm. $27.45 per hour. Position will remain open through August 11th or until filled. This is NOT a remote job opportunity.
Job Responsibilities
  1. Produce high-quality written technical content that successfully incorporates provided steps or tasks including but not limited to: manuals, documentation, etc.
  2. Work with technical subject matter experts to translate process into written content.
  3. Organize, edit and maintain technical documentation.
  4. Serve as the initial point of contact for the IT Department.
  5. Monitor, provide common solutions and escalate user and or vendor tickets.
  6. Track status of: orders, software subscriptions, licensing, billing & payments.
  7. Create IT Department requisitions.
  8. Coordinate tasks associated with outside vendors in respect to repairs, projects and training.
  9. Maintain secure copy of IT account access for all systems, services and websites.
  10. Maintain IT vendor and escalation list.
  11. Organize and maintain IT related Inventory.
  12. Create or update existing IT department documentation

The position is responsible for producing high-quality technical guides and manuals for use by the varied SHA workforce. As the first point of contact between SHA staff and the Department, the position engages in a variety of customer service, problem solving, coordination, and information technology educational activities.
Minimum Qualifications and Experience
Requires skills and knowledge typically acquired through the completion of a bachelor's degree. Valid driver's license and access to reliable transportation. Any equivalent combination of education, experience, training and experience which, in the sole determination of the SHA, provides the required knowledge and abilities may be considered sufficient. Proficiency in Microsoft Word and Excel. Strong writing skills and the ability to think and write sequentially. Technical Writing Skills. Time management and problem solving skills. Ability to grasp technical concepts. Customer Service, time management and organizational skills. Detail oriented. Ability to work with integrity and ethically; uphold organizational values and goals, follow policies and procedures. Ability to manage competing demands, deal with frequent change, delays, or unexpected events, while maintaining attention to detail.

Apply