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Information Technology Assistant Jobs in Kitchener, ON

Tri-Mach Group Inc.

IT Specialist

Elmira, ON

CA$60K - CA$75K/yr

The IT Specialist is responsible for helping users with any technical challenges they may ... Provide user support for business line applications including Microsoft 365 * Assist with the ...

OVHcloud

DC IT Technician

Cambridge, ON

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Manage and resolve system failures quickly * Assist team members with other relevant maintenance ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON · On-site

CA$25 - CA$28/hr

... * Assist in the preparation, organization, and documentation of detailed inspection reports ... Conduct research on emerging construction technologies, methodologies, and industry best practices ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON · On-site

$25 - $28/hr

... * Assist in the preparation, organization, and documentation of detailed inspection reports ... Conduct research on emerging construction technologies, methodologies, and industry best practices ...

AECOM

Architectural Technologist

Kitchener, ON

With minimal supervision from Architectural Discipline Leads and Senior Technologists, assist in ... Additional Information * Relocation is not available for this position. * Security clearance may be ...

Boots

Optical Assistant

Ayr, ON · On-site

About the role As an Optical Assistant you will be a fundamental part of our Boots Opticians store ... Enthusiasm for learning and personal development It would be great if you also have These are ...

Magna

Systems Analyst

Guelph, ON

CA$90K - CA$113K/yr

College diploma in relevant Information Technology field. * Cisco CCNA certification required ... to assist in the initial screening of applications submitted through our Workday system. These ...

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Information Technology Assistant information

See Kitchener, ON salary details

$8

$17

$28

How much do information technology assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for information technology assistant in Kitchener, ON is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.90 and $19.74 per hour, depending on experience, location, and employer.

What is the job of an information technology assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

What are the key skills and qualifications needed to thrive as an information technology assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

How does an information technology assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

What is the easiest information technology assistant job to get?

Entry-level IT assistant positions that require basic computer skills, such as help desk support or hardware setup, are generally the easiest to obtain. These roles often require minimal certifications and focus on customer service and troubleshooting, making them accessible for beginners.
More about Information Technology Assistant jobs

What are the most commonly searched types of Information Technology jobs in Kitchener, ON?

The most popular types of Information Technology jobs in Kitchener, ON are:

What are popular job titles related to Information Technology Assistant jobs in Kitchener, ON?

For Information Technology Assistant jobs in Kitchener, ON, the most frequently searched job titles are:

What job categories do people searching Information Technology Assistant jobs in Kitchener, ON look for?

The top searched job categories for Information Technology Assistant jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Information Technology Assistant jobs?

Cities near Kitchener, ON with the most Information Technology Assistant job openings:

Information Technology Assistant jobs near you
Infographic showing various Information Technology Assistant job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,644 per year, or $17.6 per hour.

Specialist, Information Technology

ReturnPro

Brantford, ON • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Assist with internal network changes, hardware implementations, troubleshooting, and maintenance of IT systems.

  • Provide training and technical support to internal employees, including helpdesk support for calls, emails, and tickets.

  • Assist in hardware and software deployment projects, network administration tasks, and maintaining security standards.

Job description

Position: Specialist, Information Technology

Position Summary:

ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

  • Provide training and technical support to internal employees

  • Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk

  • Prepare estimates used by management for purposes of planning, organizing, and scheduling work

  • Provide training to new employees and other training sessions as required

  • Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories

  • Regularly evaluate our IT systems to ensure they meet the necessary demands

  • Assist directors and managers with network administration tasks

  • Educate teammates about network security and best practices for computer usage

  • Install, update, and troubleshoot software used within the organization

  • Install and troubleshoot network-related equipment such as patch panels, switches, and cabling

  • Administer telephone communications for internal staff including cellular and internal phone system

  • Utilize internal asset control systems to maintain software and hardware licenses and inventories

  • Help to maintain current security standards and assist in the ongoing development of our security infrastructure

  • Work with IT Lead on network engineering to support best practices for the network infrastructure

  • Assist in hardware and software deployment projects and rollouts

  • Facilitate the on-boarding and off-boarding of teammates

  • Interact with third-party service providers and vendors as needed to support core duties

Requirements:

  • Ability to explain technical issues to technical and nontechnical staff

  • A+ Certified

  • Network, Cisco, or CompTIA certifications preferred

  • Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older

  • 3+ years of experience in information technology

  • Familiar with a range of on-prem and SaaS software and hardware

  • Knowledge of hardware technology and concepts

  • Excellent verbal and written communication skills

  • Excellent interpersonal, negotiation, and conflict-resolution skills

  • Excellent organizational skills and attention to detail

  • Ability to act with integrity, professionalism, and confidentiality

  • Strong time management and project management skills

  • Demonstrated initiative

  • Ability to think creatively and problem-solve when faced with new challenges

  • Ability to work independently, multi-task, and deliver quality work in an efficient manner

  • Ability to manage competing priorities

  • Ability to succeed in a team environment

  • Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions

Apply