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Information Referral Worker Jobs (NOW HIRING)

Dorot

Assessment Social Worker

Manhattan, NY · Hybrid

The robust CCS portfolio includes Case Assistance, Information & Referral, Kosher Meals at Home, Friendly Visiting, Home Assessments, and Synagogue Partnerships. THE OPPORTUNITY DOROT social workers ...

Dorot, Inc.

Assessment Social Worker

Manhattan, NY · On-site

$52K - $55K/yr

The robust CCS portfolio includes Case Assistance, Information & Referral, Kosher Meals at Home, Friendly Visiting, Home Assessments, and Synagogue Partnerships. THE OPPORTUNITY DOROT social workers ...

DOROT, Inc.

Assessment Social Worker

Manhattan, NY · On-site

The robust CCS portfolio includes Case Assistance, Information & Referral, Kosher Meals at Home ... The Assessment Social Worker has primary responsibility for conducting comprehensive home ...

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Information Referral Worker information

What is the difference between Information Referral Worker vs Case Manager?

AspectInformation Referral WorkerCase Manager
CredentialsTypically requires a high school diploma or equivalent; certifications in social services or counseling can be beneficialOften requires a bachelor's degree in social work, psychology, or related fields; licensure may be required
Work EnvironmentCommunity centers, healthcare facilities, social service agenciesSocial service agencies, healthcare organizations, non-profits
Employer & IndustryPublic and private social service organizationsHealthcare providers, social service agencies, government programs
Primary FocusProviding information and referrals to clients for resources and servicesManaging client cases, developing care plans, and coordinating services

While both roles involve working with clients to connect them with resources, an Information Referral Worker primarily offers guidance and referrals, whereas a Case Manager takes a more active role in managing and coordinating ongoing client care.

What education is needed to become an information referral worker?

To become an information referral worker, a high school diploma or equivalent is typically required, with some positions preferring or requiring postsecondary education such as an associate's or bachelor's degree in social work, human services, or related fields. Strong communication skills and knowledge of community resources are also important for the role.

What cities are hiring for Information Referral Worker jobs?

Cities with the most Information Referral Worker job openings:

What are popular job titles related to Information Referral Worker jobs?

For Information Referral Worker jobs, the most frequently searched job titles are:

Intake-I&R Worker

Fall River, MA • On-site

BRISTOL AGING AND WELLNESS INC
See more jobs at BRISTOL AGING AND WELLNESS INCexternal

$23.47/hr

Full-time

Re-posted 12 days ago

Job description

Intake, Information & Referral Worker $23.47/ hour

Position Summary: This position plays a key role in connecting older adults, caregivers, and professionals to vital programs and services. The role is responsible for receiving and documenting consumer intakes and delivering accurate, compassionate information and referral services. All responsibilities must be carried out in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines to ensure timely access to support and resources.

Principal Accountabilities:

 Intake Coordination and Eligibility Screening

  • Receive, process, and complete intakes for agency programs in a timely and efficient manner.
  • Document intake activities accurately in WellSky and log calls in accordance with agency and regulatory requirements.
  • Collaborate with the intake team to ensure adequate phone coverage for the Intake Call Center.

 Information and Referral Services

  • Provide information and referral services both by phone and in person to older adults, caregivers, and professionals.
  • Identify community needs and research, update, and disseminate relevant resources accordingly.
  • Maintain and update the agency’s resource directory on a weekly basis.
  • Participate in team efforts to ensure the accuracy and accessibility of information and referral materials.

 Professional Development and Compliance

  • Complete a minimum of 40 training hours annually to enhance knowledge of public benefits and community resources.
  • Obtain and maintain Community Resource Specialist – Aging/Disabilities certification through Inform USA.
  • Stay current with eligibility criteria, program guidelines, and best practices for information and referral services.
  • Ensure all documentation and service activities comply with AGE and agency standards.

Qualifications:

Education: High school diploma or equivalent.

Experience: Elder care or information and referral service experience helpful.

Special Skills/Knowledge:

• Excellent oral and written communications skills.

• Ability to effectively relate to a wide variety of personalities.

• Basic computer skills.

• Organizational and time management skills.

• Ability to multi-task and work in a fast-paced, high volume work environment.

• Knowledge of the home care system, community resources, and MassHealth desirable.

• Driver’s license and reliable transportation required.


This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

EOE/AA/M/D/F/V