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Information Referral Worker Jobs (NOW HIRING)

CAPECO

Information & Referral Specialist

Pendleton, OR · On-site

$3.8K/wk

INFORMATION AND REFERRAL SPECIALIST (Bilingual English/Spanish Preferred) Supervised by: Asset ... This will include fielding a variety of inquiries and questions as well as working with individuals ...

USAGING

Supervisor, Information & Referral

Washington, DC · On-site

$54K - $66K/yr

... information and referral/assistance, case management, home-delivered and congregate meals, in-home ... working to drive excellence in the fields of aging and home and community-based services. Job ...

CAPECO

Information & Referral Specialist

Pendleton, OR · On-site

Information And Referral Specialist Serve as the initial contact for individuals coming into the ... This will include fielding a variety of inquiries and questions as well as working with individuals ...

CAPECO

Information & Referral Specialist

Pendleton, OR · On-site

$3.8K/wk

INFORMATION AND REFERRAL SPECIALIST (Bilingual English/Spanish Preferred) Supervised by: Asset ... This will include fielding a variety of inquiries and questions as well as working with individuals ...

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Information Referral Worker information

What is the difference between Information Referral Worker vs Case Manager?

AspectInformation Referral WorkerCase Manager
CredentialsTypically requires a high school diploma or equivalent; certifications in social services or counseling can be beneficialOften requires a bachelor's degree in social work, psychology, or related fields; licensure may be required
Work EnvironmentCommunity centers, healthcare facilities, social service agenciesSocial service agencies, healthcare organizations, non-profits
Employer & IndustryPublic and private social service organizationsHealthcare providers, social service agencies, government programs
Primary FocusProviding information and referrals to clients for resources and servicesManaging client cases, developing care plans, and coordinating services

While both roles involve working with clients to connect them with resources, an Information Referral Worker primarily offers guidance and referrals, whereas a Case Manager takes a more active role in managing and coordinating ongoing client care.

What education is needed to become an information referral worker?

To become an information referral worker, a high school diploma or equivalent is typically required, with some positions preferring or requiring postsecondary education such as an associate's or bachelor's degree in social work, human services, or related fields. Strong communication skills and knowledge of community resources are also important for the role.

What cities are hiring for Information Referral Worker jobs?

Cities with the most Information Referral Worker job openings:

What are popular job titles related to Information Referral Worker jobs?

For Information Referral Worker jobs, the most frequently searched job titles are:

Information & Referral Specialist

Buffalo, NY • On-site

Visually Impaired Advancement
See more jobs at Visually Impaired Advancementexternal

Other

Re-posted 20 days ago

Job description

Employment Opportunity
Information & Referral Specialist
Job Description:
VIA is seeking Information & Referral Specialists who are interested in working between 16 and 30 hours per week and have availability to support afternoon, evening and/or overnight scheduling needs. This position works in a remote capacity and is primarily responsible for answering calls, determining and addressing caller needs while collecting and documenting all required data.
Applicants will be expected to maintain flexibility in scheduling to the extent practical to support the needs of our 24-hour/7 day a week call center operations.
Essential Functions:
  • Answer and document all incoming calls in accordance with Contact Center procedure
  • Manage call volume in a timely and efficient manner
  • Assess caller needs to provide comprehensive information and make accurate referrals to appropriate agencies, programs and services
  • Schedule appointments for agency programs and collect necessary caller information
  • Complete follow ups and log calls in accordance with Contact Center procedure
  • Uphold quality assurance goals
Competencies:
  • Proficient in the use of Microsoft Office Suite
  • Demonstrate excellent internal and external customer service
  • Effectively work with individuals of diverse backgrounds
  • Comfortable communicating with individuals in crisis or experiencing high levels of stress
  • Counsel individuals with an ability to balance agency policy while displaying sensitivity to clients/colleagues
  • Adapt communication style depending on assigned duty
  • Maintain confidentiality and professionalism in a fast-paced environment
  • Demonstrate independent thinking and problem solving
  • Demonstrate detail orientation in completion of duties
  • Demonstrate patience, flexibility, and active listening
  • Effectively communicate with colleagues, customers, vendors and/or outside agencies
  • Achieve results independently and work well as part of a team
  • Maintain a calm, sensitive demeanor in an actively changing work environment
Qualifications:
  • High School diploma or equivalent
  • Two years of experience in customer service, Contact Center or human services
  • Must be live in the one of the following states: New York, Pennsylvania, North Carolina, South Carolina
  • Ability to provide documentation of legal blindness preferred but not required

VIA is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Any person with a disability needing special accommodations to the application process please call Human Resources.

Apply