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Information Management Application Support Jobs

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Information Systems. * Proficiency and experience with Microsoft Dynamics (CRM) or similar ...

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Application Support Engineer

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Position: Application Support Engineer Reports to: Head of Platforms Education Level: Graduate ... Effective time management skills for efficient prioritisation * Foster a culture of delivering high ...

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... labor management, payroll, business intelligence, and more into one seamless experience. Our ... About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ...

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This includes maintaining effective queue management for cases escalated to higher-tier support ... For further information, please review the Know Your Rights notice from the Department of Labor.

U.S. Legal Support, Inc.

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Incident & Problem Management * Perform root cause analysis for recurring and high-impact ... Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent ...

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Application Support Analyst

Alexandria, VA • On-site

NARFE
See more jobs at NARFEexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Manage data, maintain data integrity, and ensure database effectiveness.

  • Serve as the subject matter expert for NARFE's Association Management Software (AMS), including troubleshooting and system maintenance.

  • Create queries and reports, support end-user training, and collaborate with staff and vendors on system customizations and upgrades.

Job description

About the Organization
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 180,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.
Description
ABOUT THE ORGANIZATION
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.
NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.
DESCRIPTION
The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE's expert to support current and future AMS operations.
RESPONSIBILITIES
  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE's AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE's existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.

Position Requirements
POSITION REQUIREMENTS
  • Requires BS degree (or equivalent experience) in Computer Science or Information Systems.
  • Proficiency and experience with Microsoft Dynamics (CRM) or similar association management system (AMS)]
  • Excellent oral and written communication skills
  • 3+ years of experience in a database support position with an association
  • 3+ years working with non-profit associations' business systems (AMS, CMS, etc.)
  • 3+ years' experience in data integration, data movement and database administration preferred.
  • Demonstrated expertise with database management, reporting, querying, and internal control procedures.
  • Proficient knowledge of MS Dynamics, database structures and Membership Management applications preferred.
  • Proficiency and experience in understanding the interaction of the AMS and other systems, such as MS Dynamics NAV accounting system.
  • Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
  • Strong analytical and problem-solving skills w/ability to assess an issue accurately and identify underlying causes and solutions.
  • Proactively monitor and coordinate modifications/updates to computer databases.
  • Prepare and maintain documentation and standards that can be used for staff training.
  • Excellent customer service and interpersonal skills.
  • Ability to work independently and collaborate in a team setting.
  • Ability to prioritize, multitask and meet deadlines.

Language Ability: Ability to read and interpret documents such as IT invoices and other related materials. Ability to write routine IT specific reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.
Computer Skills: To perform this job successfully, an individual should have strong knowledge and experience using AMS & Membership Database systems, Microsoft Dynamics, and internet research skills required.
Work Environment:The organization is currently operating on a hybrid schedule. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The headquarters office is conveniently located near Braddock Road metro station in Old Town Alexandria. We provide our employees with flexible / hybrid work schedules, competitive benefits package including medical, dental, LTD/STD, AFLAC, Health & Dependent Care FSA, 401(k), transit/parking benefit, 11 paid holidays, generous vacation and sick leave offered along w/paid parental leave, Employee Assistance Program (EAP), and opportunities for Professional Development. Free parking available.
Come join NARFE and help us protect the earned benefits of the federal community. NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Salary Range: Starting at $110K
Full-Time/Part-Time
Full-Time
Location
Headquarters
More Information
EOE Statement
NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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