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Information Desk Associate Jobs in Reston, VA (NOW HIRING)

L3HHCM20

Senior Associate, IT Help Desk

Herndon, VA · On-site

$19 - $25.75/hr

Job Title: Senior Associate, Engineering Services Job Code: 40085 Job Location: Herndon, VA Job ... This full-time, on-site role requires serving as a key Service Desk team member who provides ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate ... Guide employees in using their tools and information infrastructure effectively * Collaborate with ...

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Germantown, MD · On-site

$17.65 - $18.15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Germantown, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Washington, DC · On-site

$17.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Germantown, MD · On-site

$17.65/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Oxon Hill, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Rockville, MD · On-site

$17.65/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Germantown, MD · On-site

$17.65 - $18.15/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Washington, DC · On-site

$17.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Washington, DC · On-site

$17.95/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Silver Spring, MD · On-site

$17.65/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Fort Washington, MD · On-site

$15.30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Oxon Hill, MD · On-site

$15.30 - $16/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Washington, DC · On-site

$17.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

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All JobsInformation Desk Associate JobsInformation Desk Associate Jobs in Reston, VA

Information Desk Associate information

See Reston, VA salary details

$15

$22

$34

How much do information desk associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for information desk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

Can I be a receptionist with no experience?

Information Desk Associate positions often do not require prior experience, as training is typically provided on the job. Basic skills such as communication, customer service, and familiarity with office tools like computers and phones are usually sufficient for entry-level roles.

What is a desk associate?

A desk associate is a customer service professional who works at a reception or information desk, assisting visitors, answering questions, and providing directions. They often use communication skills, basic computer knowledge, and a friendly demeanor to support the organization’s operations.

What jobs pay 4000 a week without a degree?

For an Information Desk Associate, earning $4,000 a week without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that do not require a degree often include skilled trades like commercial driving, sales, or certain entrepreneurial ventures, but these usually involve experience or certifications rather than formal education. Most roles with such high weekly pay generally demand specialized skills, experience, or licensing.

What is the job description of an information desk?

An Information Desk Associate provides assistance to visitors by answering questions, directing them to appropriate locations, and providing general information about the facility or services. They often handle phone inquiries, maintain informational materials, and ensure a welcoming environment. Good communication skills and familiarity with the facility are important for this role.
What are popular job titles related to Information Desk Associate jobs in Reston, VA? For Information Desk Associate jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Information Desk Associate jobs in Reston, VA look for? The top searched job categories for Information Desk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Information Desk Associate jobs? Cities near Reston, VA with the most Information Desk Associate job openings:
Information Desk Associate jobs near you

Senior Associate, IT Help Desk

L3HHCM20

Herndon, VA • On-site

$19 - $25.75/hr

Other

Posted 5 days ago

Key responsibilities

  • Deliver Tier I support for Government Iridium SATCOM services by screening and processing user account requests and service provisioning orders.

  • Provide administrative support by phone and email to end users seeking SATCOM services and web-based self-service portal accounts.

  • Maintain detailed status updates, adhere to data entry logging for reporting and billing, and communicate end user change requests and recurring support issue trends to the program.

Job description

Job Title: Senior Associate, Engineering Services
Job Code: 40085
Job Location: Herndon, VA
Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off

 

Job Description:

The Senior Associate will deliver Tier I support for Government Iridium SATCOM services to U.S. DoD, Federal/State/Local Government agencies, and Foreign Military end users. This full-time, on-site role requires serving as a key Service Desk team member who provides professional customer service through clear verbal and written communication. Daily responsibilities include the following:

  • Screening and processing user account requests and account unlock requests.
  • Validating and processing service provisioning orders using administrator web portal to activate, configuring or deactivate hand-held and mobile equipment.
  • Maintaining detailed status updates and outcomes for order inquiries, account requests, and requests for information.
  • Triaging technical support inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert.
  • Maintaining 100% accurate and on-time order completion, adhering to all data entry logging for complete and accurate reporting and billing.

The individual must adhere to established processes and work instructions while continuously evaluating workflows to identify improvement opportunities and efficiencies. They will serve as the voice of the customer by communicating end user change requests and recurring support issue trends to the program.

Essential Functions:

  • Provides administrative support by phone and email to support end users on how to obtain SATCOM services and web-based self-service portal accounts.
  • Maintains security posture to protect customer data, PII and restrict access and information except to authorized users.
  • Validates completeness of service delivery orders and provisioning requests and fills them completely, accurately and on time.
  • Creates and maintains work instructions related to job function. Is a direct contributor to improving FAQs, best practices, user guides, service, and bulletins to end users.
  • May occasionally back up shipping and receiving function, and support material order fulfillment (kitting and packing) as needed.
  • Required to learn on the job, consistently follow instructions and recheck work for accuracy and completeness.
  • Work independently and adjust to shifting priorities.
  • Proficient with Microsoft products, including Excel, Word, Visio, Power Point.

Qualifications:

  • Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. 
  • Active DoD Secret clearance.

Preferred Additional Skills:

  • 2+ years of customer service, training, or technical support experience.
  • Advanced MS Excel skills for data analytics and reporting.
  • Proficiency in MySQL query execution and modification, and Python scripting.
  • Experience with Windows OS, browser certificate stores, and SSL/TLS certificate troubleshooting.
  • SharePoint site administration experience.
  • Strong verbal and written communication skills with proactive problem-solving abilities.
  • Experience with Atlassian JIRA (preferred).
  • Knowledge of Iridium Satellite services (SBD/DTCS) and operational concepts (preferred).
  • CompTIA Security+ or equivalent IA certification within the past year (preferred).

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