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Information Desk Assistant Jobs in Springfield, VA

cna

Service Desk - Intern

Arlington, VA

$17.50 - $23/hr

CNA is hiring for an IT Service Desk Intern. The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the ...

New

cna

Service Desk - Intern

Arlington, VA · On-site

$17.50 - $23/hr

CNA is hiring for an IT Service Desk Intern. The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the ...

New

Marriott

Assistant Front Desk Manager

Vienna, VA · On-site

$27.88 - $31.25/hr

Additional Information Job Number 26105904 Job Category Rooms & Guest Services Operations Location ... CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and ...

Marriott

Assistant Front Desk Manager

Oxon Hill, MD · On-site

$27.88 - $31.25/hr

Additional Information Job Number 26111704 Job Category Rooms & Guest Services Operations Location ... CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and ...

New

Marriott

Assistant Front Desk Manager

Vienna, VA · On-site

$17.50 - $22/hr

Assists in the use of a guest information tracking system to ensure that a successful repeat guest ... Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff ...

Marriott

Assistant Front Desk Manager

Washington, DC · On-site

$19.75 - $25/hr

Assists in the use of a guest information tracking system to ensure that a successful repeat guest ... Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff ...

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All JobsInformation Desk JobsInformation Desk Assistant JobsInformation Desk Assistant Jobs in Springfield, VA

Information Desk Assistant information

See Springfield, VA salary details

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How much do information desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for information desk assistant in Springfield, VA is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.09 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the most commonly searched types of Information Desk jobs in Springfield, VA?

The most popular types of Information Desk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Information Desk Assistant jobs?

Cities near Springfield, VA with the most Information Desk Assistant job openings:

Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,287 per year, or $21.8 per hour.

IT Help Desk Support & Endpoint Administrator

Technomics, Inc.

Arlington, VA • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Technomics, Inc. is a growing employee-owned decision analytics company that specializes in cost and economic analysis. They are seeking an IT Help Desk Support & Endpoint Administrator to serve as the primary point of contact for technical support requests, manage IT assets, and ensure compliance with corporate security policies.
Responsibilities:
• Serve as the primary point of contact for employee technical support requests and ensure timely resolution of help desk tickets in accordance with established IT service levels and support standards.
• Oversee laptop imaging, device provisioning, and patch management using tools such as Microsoft Intune and Microsoft Deployment Toolkit.
• Execute IT onboarding and offboarding processes including device setup, account configuration, and access management.
• Maintain accurate inventory of all IT assets including laptops, peripherals, and equipment lifecycle tracking.
• Support conference room technology, A/V systems, and employee peripherals to ensure reliable meeting and collaboration experiences.
• Maintain and support office printers, including routine maintenance, replacing toner cartridges in a timely manner, and troubleshooting common issues.
• Coordinate and execute desks and workstations for new hires, desk relocations, and office buildouts, including setting up monitors, peripherals, and programming desk phones.
• Create and maintain technical documentation, user guides, and help desk procedures to improve support efficiency and user self-service.
• Ensure endpoints remain compliant with corporate security policies including disk encryption, patching, and endpoint protection.
• Assist with remediation of endpoint vulnerabilities identified through security monitoring tools.
• Assist the IT Operations & Infrastructure Manager with device lifecycle management, system rollouts, and IT operational initiatives.
Qualifications:
Required:
• 2–5 years of experience in IT Help Desk, Desktop Support, or Endpoint Administration roles.
• Experience supporting Windows 11 environments and Microsoft 365 applications.
• Hands-on experience with device provisioning, laptop imaging, and endpoint management tools (e.g., Microsoft Intune or similar platforms).
• Experience with Active Directory user account management, including permissions and group administration.
• Ability to troubleshoot hardware, software, networking, and collaboration tools for both in-office and remote users.
• Experience using a ticketing/help desk platform
• Strong customer service and communication skills with the ability to support non-technical users.
• Ability to manage multiple support requests and prioritize issues effectively.
• Ability to obtain and maintain a U.S. Secret clearance.
Preferred:
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified
Company:
Technomics is a growing, employee-owned consulting firm that specializes in the exciting and challenging field of weapon system cost analysis. Founded in 1984, the company is headquartered in Santa Barbara, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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