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Information Desk Assistant Jobs in Springfield, VA

Ladgov Corporation

Tour Guide (TG)

Washington, DC · On-site

S. currency * Assist visitors with accessibility needs and distribute tour wands or materials ... Respond to visitor questions and provide assistance at information desk and ticket counter

Ladgov Corporation

Tour Guide (TG)

Washington, DC · On-site

S. currency * Assist visitors with accessibility needs and distribute tour wands or materials ... Respond to visitor questions and provide assistance at information desk and ticket counter

Aramark

Assistant Front Desk Manager

Potomac, MD

$54K - $65K/yr

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office ... For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation ...

Aramark

Assistant Front Desk Manager

Potomac, MD · On-site

$54K - $65K/yr

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office ... For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation ...

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All JobsInformation Desk JobsInformation Desk Assistant JobsInformation Desk Assistant Jobs in Springfield, VA

Information Desk Assistant information

See Springfield, VA salary details

$10

$21

$34

How much do information desk assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for information desk assistant in Springfield, VA is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.09 per hour, depending on experience, location, and employer.

What does an information desk assistant do?

An Information Desk Assistant is responsible for greeting visitors, answering questions, and providing directions or information about the facility or organization. They often handle phone inquiries, assist with administrative tasks, and help ensure that guests have a positive experience. Their role may also include managing sign-in sheets, distributing materials, and supporting other staff as needed. Strong communication and customer service skills are essential for this position.

What are the most common challenges faced by information desk assistants in high-traffic environments?

Information Desk Assistants in busy settings often encounter challenges such as managing a high volume of inquiries during peak times, balancing multiple tasks simultaneously, and addressing a wide range of visitor needs. Effective communication and organizational skills are essential to provide accurate information promptly and maintain a welcoming atmosphere. Additionally, Information Desk Assistants often need to collaborate closely with security, facility management, and other departments to resolve issues efficiently and ensure smooth operations.

What is the difference between Information Desk Assistant vs Receptionist?

AspectInformation Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentPublic areas, offices, hospitals, librariesFront desk, office reception, hotels, clinics
Employer & IndustryPublic institutions, healthcare, education, corporateHotels, corporate offices, healthcare facilities
Common Search & ComparisonCustomer service, information provision, visitor assistanceFront desk duties, visitor reception, scheduling

While both roles involve front-facing customer service, an Information Desk Assistant primarily provides information and assistance in public or institutional settings, whereas a Receptionist handles visitor check-ins, calls, and administrative tasks at the front desk. The roles often overlap but differ in focus and specific responsibilities.

What are the key skills and qualifications needed to thrive as an information desk assistant?

To thrive as an Information Desk Assistant, you need strong customer service skills, organizational abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and sometimes visitor management or scheduling tools is typical. Excellent interpersonal communication, problem-solving, and a friendly demeanor help you stand out in this role. These skills are crucial for providing accurate information, ensuring smooth visitor experiences, and representing the organization professionally.
What are the most commonly searched types of Information Desk jobs in Springfield, VA? The most popular types of Information Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Information Desk Assistant jobs? Cities near Springfield, VA with the most Information Desk Assistant job openings:
Information Desk Assistant jobs near you
Infographic showing various Information Desk Assistant job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,287 per year, or $21.8 per hour.

Temporary Customer Service Representative - Information Desk & Call Center - Part time

Biogensys

Fairfax, VA • On-site

$16.50 - $22.50/hr

Other

Posted 5 days ago

Job description

We are hiring a Temporary Customer Service Representative - Information Desk & Call Center - Part time for one of our clients in Fairfax, VA.
Job Description:
The Temporary Customer Service Representative provides front-line support by answering inbound calls to the county's main information line, transferring callers to the appropriate agency or department for response, and assisting in-person visitors at the information desk. This role ensures a professional, courteous, and accurate first point of contact for residents, employees, and visitors.
Key Responsibilities:

  • Answer incoming calls to the county's main information line.
  • Determine the nature of the inquiry and transfer callers to the appropriate agency or department for response.
  • Greet and assist visitors at the information desk, providing clear directions and ensuring they are connected to the correct staff or location.
  • Maintain a courteous and professional demeanor in all interactions, both in-person and over the phone.
  • Use provided reference materials, directories, and scripts to assist with inquiries.
  • Work independently during certain shifts, with supervisor and team contact numbers available for questions or escalations.
  • Maintain confidentiality and follow county customer service standards.
Skills Required:
  • Strong verbal communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to remain calm and professional in a fast-paced environment
Experience Required:
  • Previous customer service experience preferred
Education Required:
  • High school diploma or equivalent required
Work hours:
  • Schedule: 8:30 AM - 4:00 PM (unless otherwise noted)
  • Thursday, July 16 (9:00 AM - 1:00 PM)
  • Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19
Additional Information:
  • Temporary / Non-Merit This will not be on a consistent basis, but rather during staff vacations and training sessions. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 Manager may add additional dates later, but this is what is needed right now. Manager would like to have ongoing coverage on an as needed basis.

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