JOB SUMMARY
Prepares medications for patients under the direction of a registered pharmacist. Performs in a support capacity to ensure medications are prepared for dispensing to patients in as safe a manner as possible. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
JOB RELATIONSHIPS
Responsible To: Director of Pharmacy
Workers Supervised: Not Applicable
Inter-Relationships: Staff pharmacist, Pharmacy Manager, Pharmacy Tech Supervisor, all departments, patients, visitors (internal and external customers).
PRIMARY JOB RESPONSIBILITIES
1. Accurately prepares medications for pharmacist review before being dispensed.
2. Performs tasks involved with preparation and labeling of IV admixtures and associated record keeping.
3. Packages dry orals, liquid orals and small volume injectables in unit-of-use containers using a combination of mechanical equipment and manual procedures.
4. Delivers medications to patient care areas within appropriate time frames.
5. Ensures drug items are appropriately billed to various areas or patients.
6. Ensures expired medications are removed from pharmacy inventory and stored properly.
7. Processes transfers and discharges according to established departmental procedures.
8. Assists pharmacists in maintaining accurate medication profile for each patient receiving medications, according to department and hospital policies and procedures.
9. Assists with management of drug stock including, but not limited to, shelving new drug stock with proper item rotation, arranging stock and organizing storage areas, documenting need for ordering items, and maintaining proper documentation and record keeping.
10. Assists in managing incoming telephone calls to ensure proper triage of calls.
11. Assists pharmacists in ensuring drug storage locations are maintained in an appropriate manner, e.g., floor stock, automated dispensing cabinets, surgery carts, crash carts, etc.
12. Assists pharmacists in insuring pharmacy inventory is maintained at appropriate levels in a cost-conscious manner to promote availability of items included in Formulary.
13. Assists in effectively training and orienting new personnel or students to the departmental services and programs.
14. Satisfactorily completes required hospital programs.
15. Assists in maintaining the cleanliness and order of the pharmacy department.
16. Protects patients and employees by adhering to infection-control policies and protocols.
17. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
18. Other duties as assigned.
JOB SPECIFICATIONS
EDUCATION
1. High school diploma required
2. National certification (PTCB) and either state pharmacy technician OR pharmacist intern license required
EXPERIENCE
1. Previous Pharmacy Technician experience preferred
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
1. Able to travel independently throughout all Memorial Healthcare facilities.
2. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
3. Requires working indoors under environmentally controlled conditions
4. May include exposure to disease or infections, hazardous materials, sounds or noise levels that can be distracting or uncomfortable.
5. Requires frequently repetitive movement; using hands to handle, push, pull, control, or
feel objects, tools or equipment; standing for extended periods of time; lifting up to 50
pounds; walking, climbing stairs/ladders.
ESSENTIAL TECHNICAL ABILITIES
1. Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
2. Basic understanding of medication dispensing cabinets and maintenance.
ESSENTIAL MENTAL ABILITIES
1. Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
2. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
3. Have math skills necessary for compounds and pricing calculations
ESSENTIAL SENSORY REQUIREMENTS
1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
2. Able to hear for work-related purposes.
3. Effectively communicate by phone, in person, and in written formats.
INTERPERSONAL SKILLS
1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
2. Required to remain calm when adversity is encountered.
3. Open, honest, and tactful communication skills.
4. Ability to work as a team member in all activities.
5. Positive, cooperative and motivated attitude.
6. Strong customer service focus.
7. Demonstrates appropriate problem-solving and decision-making skills
