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Indiana 211 Jobs (NOW HIRING)

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Indiana 211 information

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$30.5K

$47.7K

$73.5K

How much do indiana 211 jobs pay per year?

As of Jun 7, 2026, the average yearly pay for indiana 211 in the United States is $47,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is the difference between Indiana 211 vs Indiana Customer Service Representative?

AspectIndiana 211Indiana Customer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, community outreach settingsOffice environments, call centers, client-facing roles
Employer & IndustryNonprofit, government, community service organizationsPrivate companies, government agencies, nonprofits
Common Search & ComparisonFocuses on resource referral and community supportFocuses on assisting customers with inquiries and services

Indiana 211 primarily provides community resource referral services, while Indiana Customer Service Representatives handle direct customer inquiries and support. Both roles require similar credentials and often work in call centers, but their main functions and employer types differ. Understanding these differences helps job seekers find the right fit within the customer service and community support sectors.

Infographic showing various Indiana 211 job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,661 per year, or $22.9 per hour.
IN- IDOH- Database Analyst Intermediate

IN- IDOH- Database Analyst Intermediate

Conflux Systems

Indianapolis, IN โ€ข On-site

Contractor

Posted 23 days ago

Job description

Title: ย Database Analyst Intermediate
Location: Remote - candidate must reside in Indiana
Duration: 9ย Months
Webcam only-ย  Interview
Remote
ย 
ย 
Candidate must reside in Indiana.
ย 
Description
The MCH Helpline serves as a call center and utilizes an extensive Information and Referral (I&R)
software database as well within the Indiana 211 Partnership, Inc. platform. The Resource Database
Specialist, (RDS), performs computer system data analysis, entry and management for the MCH Helpline.
The RDS is responsible for the maintenance of the MCH integrated intake system, as well as working with
Indiana 211 Partnership, Inc. to ensure the resources in the database are up to date.
The RDS is subject to being trained in the AIRS standards (Alliance of Information and Referral Systems)
and possess the training for I&R (Information and Referral) practices utilizing within the Indiana 211
Partnership, Inc. database. The RDS will be knowledgeable in the critical areas of the taxonomy terms
that are selected to represent the service(s) in the service group.
The Resource Database Specialist will work with the MCH Helpline staff, and others to ensure that sites,
services, and their agency information are accurately reflected in the Indiana 211 Partnership, Inc.
database.
.
Essential Duties/Responsibilities:
โ€ขWorking knowledge of the parameters of information contained in provider source documents.
โ€ขAbility to maintain standard production and standard accuracy rate on assigned tasks.
โ€ขManage data exporting and importing across database systems, including experience with Tableau and
excel.
โ€ขAbility to comprehend and apply moderately complex procedures involved in the data screens.
โ€ขAbility to be detailed oriented; follow-up thoroughly on assigned tasks and projects.
โ€ขInform Manager on status of tasks through progress reports
Manage and update the resources for the entire MCH Helpline
Utilitze the Indiana 211 Partnership, Inc. database to update provider capacity for the OB Navigation
Initiative
โ€ขResolves discrepancies in source documents prior to entering by referring to procedures in program area
and/or consulting with the Helpline Manager.
โ€ขResponsible for utilizing I&R database system to add, update, and maintain the resource providers
active.
โ€ขAssists in producing caller data reports by various filters such as referrals, call type, needs, providers, etc
within our database.
โ€ขMinimum of two years working with database management systems or in a related field is preferred.
โ€ขRequired to have an Associate's/Bachelor's degree in Human Services, Information Technology,
Informatics or a related program.
โ€ขOne year of working knowledge and relevant database experience with AIRS training.
โ€ขExcellent logical and analytical skills; ability to make decisions regarding data entry information within
specific program area of work
โ€ขHighly proficient in the use of Microsoft Office 365, specifically with Excel and database software
โ€ขKnowledge of Information and Referral (I&R) standards.
โ€ขKnowledge and/or certification of AIRS (Alliance of Information and Referral Systems) standards