Job Type
Full-time
Description
The Wyndham Deerfield Beach Resort is looking for a passionate and professional Reservations Agent to join our team. The Reservations Agent will be responsible for responding to incoming calls, emails, and other inquiries from customers, providing excellent customer service. The successful candidate will have exceptional communication skills, strong organizational abilities, and the ability to multitask. The Reservations Agent must have a positive attitude and be able to handle challenging situations with tact and grace. If you are enthusiastic, motivated, and have a passion for customer service, we would love to hear from you!
Requirements
Job Responsibilities
โข Provide customer service to guests over the phone, in person, and via email โข Respond to customer inquiries and provide accurate information about the hotel's services, rates, and amenities โข Answer customer questions regarding availability of rooms and rates โข Enter customer information into the reservations system accurately and efficiently โข Process payments and issue confirmation numbers โข Resolve customer complaints and coordinate with other departments to ensure customer satisfaction โข Monitor availability of rooms and take action to maximize occupancy โข Update customer profiles and track reservations โข Maintain records of guest preferences โข Keep abreast of current promotions and packages being offered by the hotel โข Assist guests with special requests and provide information related to local attractions and transportation.
Job Requirements
โข Excellent customer service and communication skills โข Ability to handle customer inquiries and complaints in a professional manner โข Highly organized and the ability to multi-task โข Ability to work in a fast-paced environment โข Proficient in computer applications such as Microsoft Office, internet browsers, and reservation systems โข Knowledge of hotel operations and customer service โข Knowledge of hotel products, services, and amenities โข Ability to maintain records and accurately enter data into the system โข Ability to work independently and as part of a team โข Must be available to work flexible hours including evenings, weekends, and holidays โข Must be able to stand for long periods of time.