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Independent Contractor Remote Customer Service Jobs in Dothan, AL

Defense Commissary Agency

Store Associate

Fort Novosel, AL · On-site +1

$17.82 - $22.68/hr

Customer Service * Electronic Checkout System * Safety & Housekeeping * Store Operations Overtime ... No Remote work eligible : No The following may result in a rating of ineligible. Ineligible ...

Defense Commissary Agency

Store Worker

Fort Novosel, AL · On-site +1

$20.82 - $31.17/hr

Locating items for customers. * Rotating stock, stacking containers, and participating in ... No Remote work eligible : No Education You may not use education to qualify for this position.

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Independent Contractor Remote Customer Service information

See Dothan, AL salary details

$8

$17

$24

How much do independent contractor remote customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for independent contractor remote customer service in Dothan, AL is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the independent contractor remote customer service position?

Independent Contractor Remote Customer Service professionals require strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, virtual call center platforms, and reliable internet access is typically necessary. Outstanding candidates are proactive, self-motivated, and able to manage time efficiently while working independently. These skills ensure high-quality customer interactions, effective issue resolution, and success in a remote work environment.

What is an independent contractor remote customer service?

An Independent Contractor Remote Customer Service job involves providing customer support services from a remote location on a contract basis. Instead of being a traditional employee, you work as a self-employed professional responsible for handling customer inquiries, resolving issues, and assisting with orders. You typically choose your own schedule and may work with one or multiple clients. Since you're not an employee, taxes, benefits, and expenses are your responsibility. This role requires strong communication skills, a reliable internet connection, and the ability to work independently.

What are the typical daily responsibilities of an independent contractor remote customer service?

As an Independent Contractor Remote Customer Service representative, your day-to-day tasks usually include answering customer inquiries via phone, email, or chat, resolving issues, documenting interactions, and following up on escalated requests. You may also be responsible for updating customer accounts and maintaining accurate records of communication. Because you work independently, managing your own schedule and workspace is key, and you often need to adapt quickly to changing systems or client protocols. Despite working remotely, collaboration with team leads or company contacts frequently occurs through virtual meetings or messaging platforms to ensure consistent service quality.

What are the most commonly searched types of Remote Customer Service jobs in Dothan, AL? The most popular types of Remote Customer Service jobs in Dothan, AL are:
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Independent Contractor Remote Customer Service jobs near you
Infographic showing various Independent Contractor Remote Customer Service job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,543 per year, or $17.1 per hour.

Technology Solutions Account Executive

DSI Security Services

Dothan, AL • Remote

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Technology Solutions Account Executive

Department: Sales – Technology Solutions

Reports To: VP of Sales

Location: Dothan, Alabama

Employment Type: Full-Time | Salary + Commission

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.

We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.

Position Summary

DSI Technology Solutions is seeking a high-performing Technology Solutions Account Executive based in Dothan, Alabama to drive profitable growth throughout the Wiregrass region, the Florida panhandle, and the surrounding Southeast territory. This role is responsible for generating new business, expanding existing customer relationships, and promoting DSI's Total Solutions strategy that integrates security technology, monitoring, managed services, and operational consulting into a single customer solution.

Competitive Compensation

  • Base Salary: $40,000–$75,000 (DOE)
  • Uncapped Commission
  • On-Target Earnings (OTE): $100,000–$150,000+
  • No cap on earning potential

Primary Responsibilities

  • Business Development amp; Sales Growth
  • Identify, prospect, and develop new business opportunities across commercial, industrial, healthcare, education, and enterprise verticals.
  • Build and manage a robust pipeline of qualified opportunities through cold outreach, referrals, networking events, and strategic partnerships.
  • Drive growth in new logo accounts while expanding wallet share within existing customer relationships.
  • Pursue multi-site and national account opportunities throughout the Southeast region, including South Alabama, the Florida panhandle, and Southwest Georgia.

Solutions Selling – DSI Total Solutions

  • Position the full DSI portfolio: video surveillance, access control, intrusion detection, fire monitoring, structured cabling, audio/visual integration, and managed services.
  • Promote recurring revenue offerings including remote video monitoring, virtual guard services, NSOC managed services, hosted access control, and service agreements.
  • Consult with customers to design integrated solutions that reduce risk, optimize labor, and lower total cost of ownership through technology.
  • Collaborate with engineering, operations, and project management to deliver scoped, accurate, and competitive proposals.

Customer Relationship Management

  • Serve as the primary point of contact for assigned accounts; build trusted, long-term relationships with key decision-makers.
  • Conduct regular customer reviews to ensure satisfaction, identify expansion opportunities, and capture renewal revenue.
  • Lead site walks, needs assessments, and discovery sessions in coordination with technical sales engineers.
  • Pipeline, Forecasting amp; Reporting
  • Maintain accurate and current opportunity data in CRM; provide reliable weekly, monthly, and quarterly forecasts.
  • Participate in weekly sales meetings with concise pipeline updates, wins, and at-risk opportunities.
  • Track KPIs including new logo wins, RMR added, gross margin, proposal velocity, and close rate.

Required Qualifications

  • 3+ years of B2B outside sales experience, preferably in electronic security, low-voltage integration, IT, or related technology services.
  • Demonstrated track record of meeting or exceeding sales quotas in a solutions-selling environment.
  • Strong consultative selling, presentation, and negotiation skills.
  • Working knowledge of access control, video surveillance, and IP-based security platforms.
  • Proficiency with CRM tools, Microsoft 365, and proposal/quoting workflows.
  • Valid driver's license and willingness to travel throughout the assigned region.

Preferred Qualifications

  • Existing book of business or established relationships within the assigned territory.
  • Industry certifications such as PSP or CPP, or manufacturer credentials with platforms like Avigilon, Verkada, Salto, Alarm.com, OpenEye, Brivo, or similar.
  • Experience selling managed services, RMR-based offerings, or as-a-service models.
  • Bachelor's degree in business, technology, or related field.

Performance Metrics

  • Annual new business revenue target
  • Recurring monthly revenue (RMR) added
  • Gross margin contribution
  • Pipeline coverage ratio
  • Customer retention and account growth

Compensation amp; Benefits

  • Competitive base salary plus uncapped commission with accelerators on recurring monthly revenue (RMR).
  • Vehicle allowance, mileage reimbursement, and company-provided laptop, phone, and tablet.
  • Medical, dental, and vision coverage with multiple plan options.
  • Telemedicine access and preventive care coverage.
  • Employer-paid life insurance with voluntary supplemental coverage available.
  • 401(k) retirement plan with company match (Traditional and Roth options).
  • Pre-tax benefit premium deductions and an Employee Assistance Program (EAP).
  • Paid time off, vacation accrual, paid holidays, and ongoing professional development.
#CORP25

Why Join DSI Technology Solutions – Dothan Region

DSI Technology Solutions is executing a national growth strategy focused on technology-led differentiation, recurring revenue growth, remote monitoring services, managed services, and enterprise customer expansion. The Dothan Account Executive will play a key role in establishing DSI as the premier integrated security and technology provider throughout the Wiregrass region, the Florida panhandle, and the broader Southeast market.

DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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