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Incident Problem Manager Jobs in Monroe, WA (NOW HIRING)

Cloud BC Labs

Sr. SRE Consultant

Seattle, WA · On-site

$64.75 - $86.25/hr

Experience in ITSM process including Incident, Problem, and Change management. * Experience in setting up Service Map/ Distributed Traces in the Observability tool (good to have) * Knowledge of ...

Pathstone

Director, IT Operations

Bellevue, WA · On-site

Establish and continuously improve IT service management practices (incident, problem, change, and configuration management) to ensure reliable and efficient service delivery. * Own the reliability ...

Uw

System Administrator

Seattle, WA · On-site

Configure and support core modules such as ITSM (Incident, Problem, Change), Service Catalog, Knowledge Management, CMDB, and Asset Management. * Manage instance upgrades, patches, and release ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Monroe, WA

Incident Problem Manager information

See Monroe, WA salary details

$38.6K

$172.6K

$204.4K

How much do incident problem manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for incident problem manager in Monroe, WA is $172,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,300.00 and $203,900.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Monroe, WA look for?

The top searched job categories for Incident Problem Manager jobs in Monroe, WA are:

What cities near Monroe, WA are hiring for Incident Problem Manager jobs?

Cities near Monroe, WA with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Monroe, WA as of August 2026, with employment types broken down into 62% Full Time, 19% Part Time, 5% Temporary, and 14% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $172,596 per year, or $83 per hour.

Sr. SRE Consultant

Cloud BC Labs

Seattle, WA • On-site

$64.75 - $86.25/hr

Other

Re-posted 13 days ago

Job description

Role: Sr. SRE (Very Strong Technical SRE)

Location: Seattle, WA

WFO: Mandatory (3 days/week)

Short JD:

  1. Job Summary/Role Description (General Information)
  • As a Senior Site Reliability Engineer, you will play a critical role in supporting application developers and Operations personnel by providing expert guidance on Application and infrastructure best practices from a reliability perspective.
  • Your primary focus will be Observability, toil reduction through automation, and bringing in reliability with an emphasis on solving operations issues.
  • Must have at least 5+ years of SRE experience in large programs with a focus on toil reduction, implementation of full-stack observability, and reduction of MTTD and MTTR.
  • Must have a good understanding of Site Reliability Engineering (SRE) principles and practices.
  • Should be a strong team player and enjoy collaborating with different teams, as well as share knowledge and strive for continuous improvement self and team.
  1. Core Skills/Technical Requirements
  • Experience with scripting in Python, PowerShell, Bash, Shell, Perl (any one of these).
  • Strong experience on one or more Observability tools like Splunk, AppDynamics, Dynatrace, Datadog.
  • Experience in Observability Dashboard creation, Synthetic Monitoring, and Real User Monitoring (RUM).
  • Experience working on tools like Remedy, ServiceNow, Confluence, Jira.
  • Experience in ITSM process including Incident, Problem, and Change management.
  • Experience in setting up Service Map/ Distributed Traces in the Observability tool (good to have)
  • Knowledge of operating systems like Linux/Windows, including understanding of networking. (good to have)
  • Experience in software architecture, distributed systems, and development languages like Java or .Net. (good to have)
  1. Soft Skills/Other Requirements
  • Should possess strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication skills along with leadership skills.
  1. Key Responsibilities/Duties
  • Drive the reliability and performance of client's critical services.
  • Drive system reliability and stability through proactive monitoring and automation.
  • Implement observability frameworks and SRE best practices, including the setup of SLO/SLI.
  • Define error budget as per the SLO.
  • Drive a metrics-driven culture using data to measure overall system quality and reliability.
  • Provide primary operational support and engineering for client's critical services.
  • Manage and participate in on-call incidents.
  • Work with users/Ops team to understand issues, develop root cause analysis, and work with the development team for permanent fixes.
  • Working on setting up service maps / distributed traces to visualize the entire workflow and analyze the cause of problems/incidents.
  • Define, evangelize, and maintain SRE best practices.
  • Improve automation, including system's self-healing capability.

Cloud BC Labs Inc is a digital transformation organization aimed at creating seamless solutions for clients to effectively manage their business operations. The company specializes in Business and Management Consulting, AI/ML, Data Analytics & Visualization, Cloud Data Warehouse Migration, Snowflake Implementation, Informatica Implementation & Upgrade, Staffing Services and Data Management Solutions