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Incident Problem Manager Jobs in Lithonia, GA (NOW HIRING)

STI

Computer Operator :: Atlanta, GA

Atlanta, GA · On-site

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

Cognizant Technology Solutions

Service Manager

Atlanta, GA · On-site

$65K - $115K/yr

Lead incident, problem, change, and release management activities, driving timely resolution of issues and successful production deployments. * Monitor application health, performance metrics, and ...

Cognizant

Delivery Manager

Atlanta, GA · On-site

$120 - $160/hr

Strong ITIL/ITSM process expertise (Incident Problem Change Management) * Experience with service management tools (ServiceNow & Jira ) * Knowledge and experience with Cognizant ATK solutions and ...

E-Solutions

Executive Support Windows

Atlanta, GA · On-site

$36K - $45K/yr

Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...

Apex Informatics

DECAL Project Manager

Atlanta, GA · On-site

$94K - $112K/yr

... Incident & Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong ...

Central Business Solutions Inc.

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

Jobtailor

Director, Systems Operations

Atlanta, GA · On-site

$140 - $200/hr

Understanding of incident, problem, change, and service management processes in a 24x7 operational environment * Leadership experience managing multiple teams, programs, or complex technical ...

New

Central Business Solutions

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

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Showing results 21-40

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Lithonia, GA

Incident Problem Manager information

See Lithonia, GA salary details

$33.3K

$149.2K

$176.7K

How much do incident problem manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for incident problem manager in Lithonia, GA is $149,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,800.00 and $176,200.00 per year, depending on experience, location, and employer.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What job categories do people searching Incident Problem Manager jobs in Lithonia, GA look for?

The top searched job categories for Incident Problem Manager jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Incident Problem Manager jobs?

Cities near Lithonia, GA with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you

Computer Operator :: Atlanta, GA

STI

Atlanta, GA • On-site

Other

Re-posted 27 days ago

Job description

Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Completion of either a two-year certificate/degree from a college, university, or technical school in an IT field or equivalent work experience in IT.
Required
0
Experience as Computer Operator in a large Data Center.
Required
2
Years
Experience with a Network Operations Center (NOC).
Required
2
Years
Experience with Production Control.
Required
2
Years
Experience with Control-M.
Required
2
Years
Experience with TPE/BPE Manager.
Required
2
Years
Experience with security in a Data Center.
Required
2
Years
Experience with Heating, Ventilation, and Air Conditioning (HVAC) in a Data Center.
Required
2
Years
Experience with electrical power in a Data Center including generators and Uninterruptible Power Supplies (UPS).
Required
2
Years
Experience with a raised floor in a Data Center.
Required
2
Years
Experience with fire detection and fire suppression systems in a Data Center.
Required
2
Years
Experience with Change Management policies, procedures, and software.
Required
2
Years
Experience with Incident/Problem Management policies, procedures, and software.
Required
2
Years
Experience with Asset Management policies, procedures, and software.
Required
2
Years
Experience with Networks, such as LAN/WAN, MPLS, TCP/IP, and SNA.
Required
2
Years
Experience with Microsoft Office.
Required
2
Years
Experience with Information Technology Infrastructure Library (ITIL).
Required
2
Years
Experience with automated job schedulers.
Required
2
Years
Experience with hardware/software maintenance contracts.
Required
2
Years
Experience with Business Continuity and Disaster Recovery.
Required
2
Years
Experience with State and/or Federal government.
Desired
2
Years
Experience with distributed servers running AIX, LINUX, and Windows.
Required
2
Years

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