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Incident Manager Jobs in Midvale, UT (NOW HIRING)

Conduent, Inc.

Major Incident Management Analyst

Sandy, UT · On-site

$54K - $70K/yr

The Major Incident Manager is responsible for managing high-impact IT incidents from initiation through resolution. They coordinate response efforts across teams, ensure effective communication with ...

Adobe

Senior Manager, Cyber Incident Response Team

Lehi, UT · On-site

$165.20 - $337.30/hr

Assess incident handling performance, identify potential gaps in detection and response capabilities, and recommend improvements to strengthen Adobe's security posture. Mentor and Develop Response ...

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All JobsIncident JobsIncident Manager JobsIncident Manager Jobs in Midvale, UT

Incident Manager information

See Midvale, UT salary details

$34.4K

$154.1K

$182.5K

How much do incident manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for incident manager in Midvale, UT is $154,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,700.00 and $182,000.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
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The top searched job categories for Incident Manager jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Incident Manager jobs?

Cities near Midvale, UT with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Midvale, UT as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $154,108 per year, or $74.1 per hour.

Incident Management Specialist

Utah Division of Human Resource Management

Salt Lake City, UT • On-site

$22.44/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Incident Management Specialist
The Utah Department of Transportation (UDOT) currently has five openings on our Incident Management Team. We are looking for well-qualified, hardworking individuals to help us "Keep Utah Moving". This role is essential for maintaining safety and efficiency on Utah's busiest roadways.
About the Role
Our Incident Management Specialists provide dedicated coverage of metro freeway sections. You will be the first responder for incident or crash clean-up, ensuring the restoration of efficient traffic flow after crashes, stalled cars, or hazardous material spills. By managing these scenes effectively, you protect emergency responders, road workers, and the motoring public from secondary accidents.
In this position, you will coordinate directly with local government agencies and emergency services to address safety concerns and operational requirements. Because of the technical nature of the work, you will receive specialized training and certifications including traffic incident management (TIM), emergency vehicle operations, emergency traffic control, advanced first aid, communications, dealing with hazardous materials, towing, Unmanned Aircraft Systems (UAS), etc..
Position Information
  • Starting Wage: $22.44 per hour (increases available through training program, click here for more information)
  • Status: Full-time, Competitive Career Service (12-month probation)
  • Location: 1 UT County, 4 SL County
  • Working Schedule & Availability:
    • This role requires 24-hour, 7-day-a-week availability. You are considered on duty as soon as you leave your residence; therefore, this position does not receive on-call supplements.
    • Mandatory overtime, varied work schedules, and rotating shifts (every three months).
    • Work on holidays, weekends, and during inclement weather or emergencies.
    • Shifts may extend based on the needs of UDOT.
  • Background & Drug Screen:
    • DPS Level 2 Background Check: Required prior to hire.
    • You must be able to access the Utah Criminal Justice Information System (UCJIS). Access will be denied for felony convictions, computer fraud, or misuse of UCJIS information.
    • Drug Test: This position is subject to initial and random drug testing.
  • Recruiter: Jill Barela I jbarela@utah.gov I 385-202-4484
  • Application Deadline: This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities
  • Maintain composure and act decisively during high-stress, emergency, volatile or crisis situations.
  • Communicate critical information clearly via radio dispatch and written reports.
  • Apply Traffic Incident Management (TIM) techniques to reduce the duration of traffic delays.
  • Identify hazards and implement safety interventions to prevent further injuries at a scene.
  • Administer CPR and life-saving first aid until EMS arrives.

Qualifications
  • License: Must possess a valid driver's license.
  • Education: Must have a high school diploma or GED.
  • Residency: You must live within a reasonable response time to the assigned area (determined by the hiring manager based on normal traffic conditions). Please make sure the address listed on your application is correct.
  • Training: You must complete "Phase 1" of the five-phase training program within six months of hire (click here for more information). Failure to meet this timeline may result in disciplinary action up to and including termination.

Preferred Qualifications
  • Knowledge of traffic control principles in work zones or incident areas.
  • Familiarity with the MUTCD, TIMS, NIMS, or ICS frameworks.
  • Experience in safety and risk management related to transportation.

Working Conditions & Physical Requirements
  • Physical Demands: This is a strenuous role requiring the ability to lift over 100 pounds and work in restricted spaces (climbing, crawling, or crouching).
  • Environment: Frequent exposure to high-speed traffic, adverse weather, and hazardous environments.
  • Mental Health: This position is at a high-risk of impacting the mental and emotional state. Due to frequent exposure to crash sites involving serious injuries or fatalities, mental health check-ins are available.
  • Must be able to defend yourself from physical attack.

Our Process (Approximately 3 months)
  • Initial Review: We review applications for minimum qualifications listed on the job posting. Applications that do not meet these requirements will not advance in the hiring process.
  • Testing: Qualified candidates must pass a written exam and a physical agility test. This is to ensure they are able to perform the essential functions of the position.
  • First Interview: Successful candidates from the testing phase may participate in a first interview.
  • Ride-Along: Successful candidates from the first interview may participate in a ride-along with a current Incident Management Team member.
  • Second Interview: This will consist of a longer duration interview with the senior IMT team.

Why You Should Join Our Team
A Mission That Matters - At UDOT, our mission is to "Enhance quality of life through transportation." We help the traveling public get where they want, when they want, as safely as possible. By joining our team, you contribute to the framework of Good Health, Connected Communities, Better Mobility, and a Strong Economy for all of Utah.
Our Culture and Values - We aren't just a state agency; we are a team built on an internal culture of Trust, Teamwork, and Flexibility. We live by the values of Respect, Integrity, and Caring. If these values resonate with you, you will find a home here!
The Agency
For more information on the Utah Department of Transportation, click here.
Benefits At A Glance
  • Exceptional Health Coverage: We offer some of the most competitive medical premiums in the industry, including comprehensive family plans with very low out-of-pocket costs and HSA options.
  • Retirement Choice: Flexibility between a 10% employer-paid 401(k) (no match required) or a Pension/401(k) Hybrid plan.
  • Generous Paid Time Off: 12 paid holidays per year plus 8 hours of combined leave (4 annual and 4 sick) accrued each pay period.
  • Dental & Vision: Multiple high-quality plan options to fit your needs.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

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