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Incident Manager Jobs in Minnesota (NOW HIRING)

DivIHN Integration Inc

Incident Manager

Maple Grove, MN · On-site

Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6:30 PM CST (Onsite) Rotational Weekends: 6:00 AM - 6:30 PM CST (Remote) Candidates may work remotely ...

US Bank

Business Process Manager Sr.

Saint Paul, MN · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

Us Bank

Business Process Manager Sr.

Hopkins, MN · On-site

$125 - $150/hr

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

US Bank

Business Process Manager Sr.

Hopkins, MN · On-site

This role will partner closely with the Incident and Problem Management Process Owner and Product Owner to drive process improvements, manage strategic initiatives, enhance ServiceNow capabilities ...

avisystems

IT Operations Manager

Minneapolis, MN · On-site

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

avisystems

IT Operations Manager

Minneapolis, MN · On-site

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

avisystems

IT Operations Manager

Minneapolis, MN

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

avisystems

IT Operations Manager

Minneapolis, MN

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

avisystems

IT Operations Manager

Minneapolis, MN

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

avisystems

IT Operations Manager

Minneapolis, MN

Manage change and incident management processes to ensure service reliability and minimize downtime. * Collaborate with Information Security to address vulnerabilities and maintain compliance with ...

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All JobsIncident JobsIncident Manager JobsIncident Manager Jobs in Minnesota

Incident Manager information

See Minnesota salary details

$35.7K

$160K

$189.5K

How much do incident manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for incident manager in Minnesota is $160,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,300.00 and $189,000.00 per year, depending on experience, location, and employer.

What is an incident manager?

An incident manager is responsible for the maintenance of a company’s or organization’s information technology systems. More specifically, they handle any and all technical issues that arise in the system. As an incident manager, your responsibilities are to identify and record any problems that occur, and develop software or hardware solutions to prevent them from happening again. You create and implement incident management response procedures, including an incident report system that identifies and flags problems, especially when they involve the security of the company’s network. You likely have additional duties like overseeing technical support teams and logging incident reports. You need excellent computer skills and experience in other IT positions to excel in an incident manager career.

How does an incident manager typically collaborate with technical teams during high-priority incidents?

During high-priority incidents, an Incident Manager acts as the central coordinator, facilitating communication between technical teams such as IT support, network engineers, and application developers. They ensure that everyone is aligned on the incident's status, set clear priorities, and drive swift resolution by assigning tasks and tracking progress. The Incident Manager also communicates updates to stakeholders and, after the incident is resolved, leads post-incident reviews to identify areas for improvement. Effective collaboration and clear communication are essential for minimizing downtime and preventing future issues.

What are the key skills and qualifications needed to thrive as an incident manager, and why are they important?

To thrive as an Incident Manager, you need strong problem-solving abilities, analytical thinking, and a background in IT service management, often supported by certifications like ITIL. Familiarity with incident management tools such as ServiceNow, Jira, or Remedy, as well as knowledge of monitoring and alerting systems, is important. Excellent communication, leadership, and crisis management skills help coordinate teams and keep stakeholders informed during high-pressure incidents. These competencies are crucial to ensure rapid resolution of IT disruptions, minimize business impact, and maintain service reliability.

What is the difference between Incident Manager vs Service Desk Analyst?

AspectIncident ManagerService Desk Analyst
CertificationsITIL, PMP (optional)ITIL, CompTIA A+ (common)
Work EnvironmentIT operations, incident response teamsHelp desk, customer support
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Primary FocusManaging and resolving incidents, minimizing downtimeLogging, categorizing, and initial troubleshooting of issues

While both roles are essential in IT service management, Incident Managers oversee the incident resolution process and coordinate teams to restore services quickly. Service Desk Analysts handle frontline support, logging and troubleshooting user issues. The Incident Manager has a broader strategic role, whereas the Service Desk Analyst focuses on initial incident handling.

Is incident management a good career?

Incident management is a valuable career path for those interested in IT operations, cybersecurity, or service management, as it involves coordinating responses to disruptions and ensuring business continuity. It requires strong problem-solving, communication skills, and often certifications like ITIL or CISSP. The role offers opportunities for advancement and specialization in various industries.
More about Incident Manager jobs

What are the most commonly searched types of Incident jobs in Minnesota?

The most popular types of Incident jobs in Minnesota are:

What are popular job titles related to Incident Manager jobs in Minnesota?

For Incident Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Incident Manager jobs in Minnesota look for?

The top searched job categories for Incident Manager jobs in Minnesota are:

What cities in Minnesota are hiring for Incident Manager jobs?

Cities in Minnesota with the most Incident Manager job openings:

Incident Manager jobs near you
Infographic showing various Incident Manager job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $160,040 per year, or $76.9 per hour.

Incident Manager

DivIHN Integration Inc

Maple Grove, MN • On-site

Contractor

Re-posted 25 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist:
Nithiya at (224) 507-1292
Ragu Mohan at (630) 847-0953

Title: Incident Manager 
Location: Abbott Park, IL and Maple Grove, MN
Duration: 12 Months
Hours: 10 AM - 6:30 PM CST (Onsite)
Rotational Weekends: 6:00 AM – 6:30 PM CST (Remote)
 
Candidates may work remotely one day per week, with case-by-case exceptions.
Weekend rotation every four weeks with 12.5-hour shifts. Holidays are on a rotational schedule too.

No travel required.
Relocation: Accepted
Workhours: 8 hours/day, 40 hours/week
 
Description:
 
Position Summary
  • This role requires strong problem-solving, decision-making, and leadership skills to coordinate technical resources and restore IT services effectively.
Primary Job Function
• Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTS's enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
• Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation, follow-up on implementation of corrective/preventive actions, and metrics.
The Major Incident Analyst will be contracted for approximately one year, with potential to apply for a full-time position if available.
The role is based in Maple Grove, Minnesota, with possible seating in Chicago headquarters.
Core Job Responsibilities
• Effectively manage Major Incidents (MIs) by ensuring appropriate teams are quickly engaged in the resolution process, manage the technical bridge, group chat, provide BTS internal and business facing communications.
• Work closely with all BTS infrastructure and application support teams to ensure swift resolution of Major Incidents and the effective management of subsequent problem investigation.
• Analysis and reporting of incident trend data to identify and eliminate reoccurring Major Incidents.
• Enable accurate metrics and reporting by ensure appropriate MI and Problem Investigation data is current and accurate.
• Participate in on-call rotation.
• Remains current on developments in field(s) of expertise, regulatory requirements, a general knowledge of the company's products, markets, and objectives as well as industry trends. Maintains current knowledge of and ability to assess new technology to collaborate with IT customers and deploy solutions that are creative, compliant and cost-effective through literature, trade journals, professional associations, and by attending conferences/seminars.
• Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. Identifies and resolves business issues; escalate issues when appropriate.
Performs related functions and responsibilities, on occasion, as assigned.
• Ensure accurate documentation and reporting within ITSM tools (ServiceNow preferred).
• Collaborate with IT and cybersecurity teams to improve incident response processes.
• Participate in rotational weekend coverage (remote) and weekday onsite schedule.
Position Accountability & Scope
• Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTS's enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
• Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation, follow-up on implementation of corrective/preventive actions, and metrics.
 
Responsibilities
• Log into the phone system at the start of each shift.
• Receive and manage incoming calls reporting outages or production issues.
• Rotate escalations among team members.
• Open and manage bridge calls during major incidents.
• Coordinate with support teams to restore services.
• Cover two holidays per year and participate in weekend rotations.
 
Required Skills
• Excellent written and verbal communication.
• Leadership in managing bridge calls with 20+ participants.
• Active listening and comprehension.
 
Required Qualifications
• Strong problem-solving and decision-making abilities to remain composed under pressure.
• Strong knowledge of IT environments, infrastructure, and service dependencies.
• Effective team player with leadership skills for managing large incident calls.
• Background in cybersecurity is a strong plus.
 
Minimum Education
• Bachelor's degree in Information Technology or similar area; or equivalent work experience.
Minimum Experience/Training
• Minimum 4 years of experience in incident management or IT service operations.
 
Preferred Experience
• Familiarity with the ServiceNow ITSM tool or other incident management tools.
• Fast and accurate typing skills.
• Broad understanding of IT services and infrastructure dependencies.
• Bachelor's degree in IT or equivalent experience.
• ITIL certifications are considered.
 
Interview Process: 2 Rounds
• Initial interview conducted by the team lead/manager.
• Secondary interview with the manager and co-lead.
• Mix of in-person, video, and phone formats.
• In-person (most likely) with leadership team.
 
Work Environment
• No major projects expected for the contractor.
 
Additional Notes from Q&A
• Candidates from any industry are acceptable, though medical device or healthcare experience is preferred.
• Overqualification concerns include candidates with Masters or PhDs
• Recruiters should focus on candidates with broad IT knowledge rather than deep specialization.

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.